My overall experience has been frustrating.
I placed my order over a month ago and still haven’t received my carry-on or a clear shipping update. Initially, I was told my order had shipped, but then received a follow-up saying it was delayed in customs, which created confusion from the start.
Since then, I’ve had to follow up multiple times just to get basic information, and the responses have been inconsistent. At one point I was told an item would ship, only to later find out it was out of s