nobltravel store reviewsSee product reviews

Easy to choose something and check out was a breeze.

Not getting timely responses to requests for updates on my order.

Awful

Zero customer service.

Arrived on time

The warranty was fine, but the delivery delay was unacceptable. I also wasn’t aware that the suitcase would be shipped from China. The lack of clarity, combined with the fact that I ordered it almost a month ago and still have not received my package, is why I will think twice before ordering from your store again.

Needed help with my order because one piece was stuck at the border due to the tariffs and was able to get my order upgrade. i think my only complaint and this was mentioned with other reviews, it took forever to get a reply. I had to reach multiple times before I finally got a response back via email.

Great price came quick

hh

Delivery of my order was significantly delayed so I have already missed having this luggage for the two trips I needed it for. Then when one piece of luggage was finally delivered, the other suitcase never arrived (and still has not been received). And then the AI customer is horrible and I cannot get any response as to when my second luggage will finally be delivered. And then even worse, my online account still shows the delivery of both items as COMPLETE when I have only received one item.

It was smooth

Easy to deal with.

Absolutely amazing!

Over a month and a half and still have not even received tracking info. Terrible

I had a hard time reaching a live person it just kept going to the automatic email message telling me it was on back order. By time I got a real person they couldn’t do anything they said except offer me a smaller bag option. They also only gave me a $20 credit even though price difference seems more than that.

Was missing one piece but received it within 2 to 3 weeks of the other pieces

Quick delivery

Should send full order instead of a partial one. Thanks

Very customer service friendly

Was so easy to shop for this perfect weekender bag. Able to see pictures of the inside and all the pockets come in super handy.

Awful.

I have reached out 5 times for an update regarding a piece of luggage ordered 30 days ago and never received. Seems as though the company is all about the sale, with absolutely NO regard to customer service after.

Great service I received one of two carryons the wrong color and there response was very positive to correct the issue

Wrong color was sent from my original order. Then I was told my credit would be refunded back $50. Also gift card code does work and I never received 3 nobl air tags. 🏷️

All good

Shipping took to long otherwise 5 stars

so accommodating!!!

Never will order from them they advertise one thing and delivered other.

Only one generic update from customer service is a disappointment

Came right on time

Completely awful. Still don’t have any communication back NOR do I have the right item that I ordered and paid for. Awful.

Wish I could give it zero stars since there is zero customer service

No customer service help until it was too late to resolve.

There was definitely a miscommunication

I ordered this suitcase in November (Terracotta) along with the carry-on. The two were split during shipping, and the checked bag was somehow delivered over 30 miles from my address. What followed was over four months of chasing this company for a resolution—20+ emails, a credit card dispute, and even the need to threaten a BBB complaint—just to get a replacement for something that was never my mistake. Customer service is essentially nonexistent. There is no phone support, so you’re forced to

trying to return two items company doesn't respond.

Easy and quick

paid for express shipping and it hasn’t been shipped in a month with no promise date. Money has already been paid and no person to talk to. All automated bullshit.

Great customer service....will definitely purchase luggage from this company in the future!

have not received my order since 03/02/2026