nobltravel store reviewsSee product reviews

I have been anxiously waiting for the 2nd part of my order. I got a message that its on the way.

I didn’t get 2 of the suitcases that I ordered. I’ve emailed your customer service and haven’t heard anything back. Then I get this email from you asking me to rate my order that I don’t have!!

Great service. The colour I chose was coming in late, but Nonl kept me in the loop and it arrived earlier then expected.

Company says they are American made and when I did not receive my order in a timely fashion, I inquired on the status of my order- I received an email stating my order was stuck at customs. Why does an American made product go through customs?

I do not receive the suitcase I paid for.

I just did - horrible customer service

Haven’t received it and you gave me a bag tag as a sorry that you send before the luggage? Horrible

One month later still waiting for product. Just noticed it will be later. And later. And later.

Poor customer service

Wide handle bag not available in Australia. No luggage tags even though they were in the package when ordered.

I honestly prefer to speak with a person regarding the confusion on the order I placed.. I have referred so many people about how much I love your product as far as suitcases. Whenever I reached out regarding an issue I had with the color of the weekender bag I received all of a sudden I never heard anything back. I asked for a phone call and even sent my number. Even if I received a text that would have helped. Now I am stuck with a weekender bag that I will never use.

The luggage seems nice and I’m excited to use it. The online experience is the worst ever. They make it extremely difficult to find tracking numbers, contact customer service, apply codes, etc. Yes, I downloaded the SHOP app. Not helpful. I’d rather buy a different product than fight through this online experience again. I don’t yet have an opinion about the company or the product. Hopefully they put all of their investment into the product. Time will tell.

I don’t have my luggage yet

still have not received luggage bad customer service

Multiple different people emailed with multiple different reasons why my bag was delayed.

Nice

Great quality

I have never received my order

Bad customer service. Everything is a slow process.

didn't receive the e-gift card or luggage cover as advertised

Just based on customer service response (lack of), I will never recommend Nobl products to anyone. I will actively discourage anyone that inquires about this product and the company promoting it.

Delivery no completed

The main part of my order (2 suitcases) has never come and it's been several weeks! I have emailed numerous times and no one is getting back to me to tell me what is going on. Other smaller portions of the order arrived, but not the expensive luggage! Your customer service sucks!

Overall great.

It’s more about not receiving the product and the long wait for customer service to get back to me

Never received the luggages and hard to get the support.

Fast delivery

I see your ads daily even multiple times a day. But you still haven’t fulfilled my order yet. Ask me again when I get my carry on.

The ease of ordering was easy, still have not found my eGift card in my mail. It did not arrive in the time I thought it would.

awful customer service

I wasn’t notified that the 28” luggage was on back order. After my investigation of this non delivery I found that this was on back order. They could not tell me when it would be delivered. (It is still being sold on their website as deliverable within 8-10 days.) There is no phone number for customer service only emails. The company did not respond to my first email.

Our luggage didn’t get here in the time amount promised. I didn’t receive the responses to my questions that the ChatBot said I would get

I'm getting some help, but the help is a little confusing, offering different products yet not dealing with all the stuff I was suppose to receive. Very frustrated

Haven't received my gift card yet.

Zero customer service. This company is a huge scam. Don’t order from them. Their products and customer service are very poor. I’ll never shop here again and will be telling all my friends and family the same. I’ve tried to reach out to return my order since it was on a huge delay. No one is responding. The website only provides AI communication. Very frustrating. Very poor company.

Customer service has been frustrating to say the least. It been months since I ordered and PAID in full and still don't have everything I have paid for. Was sent the wrong color on one of my products and I was told if I want to correct product I need to send the wrong one back on my dime. I didn't make the mistake why should I pay for it. It took months to get other things. I am on Month 4 and still don't have everything. Would not recommend due to the LACK of customer service.

No problems, a bit of a waiting time.

Delivery was received after my trip.

Purchased luggage for a trip. Luggage is not here and I won't need it when I get back. Was offered $25 for future purchase. Not happening. Was promised someone would be getting back to me in 24-48 hours. Didn't happen, again. Asked for refund.

Items from my order still not received