Have attempted to initiate a return for refund. Like other overseas merchants this one has the frustrating policy of requiring customer to email a request to return. An AI chatbot replies asking if want a return label and instructions for returning which you have to confirm; then AI chatbot informs customer their request has been 'escalated' to Customer Success 'person' for resolution...meantime: no label. Very time-consuming and, again, like other 'problem' merchants very unsatisfactory.