nobltravel store reviewsSee product reviews

If I had all of my order I would be a happy customer.

Never got my order. Asked where it was or is and got no response.

I ordered three pieces of luggage. I received two of the three pieces and the third is “stuck” in customs. I have asked for a refund twice and have been denied. I’m extremely disappointed in my shopping experience.

Easy

They are well made and I am impressed, where have you been all my life?

I love the construction and the thoughtful placement of the bonus compartments and charging port.

Easy

Love the luggage and the color. Was able to take advantage of a big sale. Looking forward to using the suitcases. Love the overnight bag.

It was horrific. I received no communication and no delivery. Eventually I had to open a case with my bank to reverse the charges for your non-delivery.

…

I have still not received an order for a checkin and a carry on that i paid for almost one month ago….been gaslighted by Nobl…..so TERRIBLE EXPERIENCE unless i receive the bags VERY SOON

The customer service is not very good

I am still waiting for the RA number after 3 days

As I've stated before, I never received my complete order. I have been misled several times, stating that I would receive my order and that a tracking number would be sent to me by the end of the day. However, this never happened. I have requested a full refund as well as a return label so that I can return the item they did send me. However, now my messages are being ignored.

X

shopping was easy. items stuck at Canadian customs then found out color was not availabe from American warehouse. should have just shipped from the American warehouse since I live in America. Then I would have known that my color selcetion was not available.

It has been very difficult to get any status update on the luggage piece that I ordered. I have sent multiple emails where an AI agent triages and notes that someone will get back to me. That is when my email is actually returned.

Excellent customer service

No one takes ownership of any customer requests. No way to contact anyone. A true scam. Don’t worry I will be sharing my story

I have attempted on multiple occasions to reach out via email via a call and I’ve had no response. I’ve had an AI response to me and no one showing any well in this any willingness to correct this problem.

only because some items are still missing and not delivered.

Still don't have my luggage

Too soon to tell. Still awaiting items.

Only received one piece of luggage. I ordered two pieces. Also never received my luggage covers. Extremely upset. This is not resolved.

Still wanting on order updates for the second half of my order with no resolution in sight. Was supposed to ship in 3-5 biz days and it has been 14. No idea when it actually will ship. Chat bot support is not effective and never routes to an actual human, just AI. Not even sure how to cancel if I wanted to at this point. Was looking forward to using this for an upcoming trip which is why I ordered a full month in advance.

Easy process for selecting and checking out. No hassles and quality products

I could answer this question better if I had actually received the product I ordered

Sorry customer service.

I placed my order over a month ago and have only received one of the two pieces of luggage I ordered. I have tried contacting your customer service multiple times through email and phone, but no one has responded. This lack of communication is very frustrating.

Despite of the delays during the government shutdown, the company made it aware of the issues with that and clarified questions I’ve had and even gave options regarding the order. They were understanding and very helpful.

I like the luggage I got for my girlfriend. I haven't seen mine yet. It was delayed by a few weeks.

Again, the large and midsize suitcase has yet to arrive. I chose to pay for luggage at my local Kohl's so that I could pack for my March 26 disembarkation date. So thank you very much (VERY SARCASTIC FONT) for making me pay double for luggage.

I would like to have the suitcase I ordered and paid for nearly a month ago.

When I first chose the silver one nothing said it was out of stock. Great customer service let me know and allowed me to pick an in stock color.

Have not received full order. Want refund.

Can’t get my products for trip I am going on. Communication poor. I ordered 6 weeks in advance . No one responds and your customer service number no one answers. I wish I had gone with Beis or Away reputable companies. I would t recommend your products .

Trying to have customer service call you back is difficult. You do not provide any type of satisfactory service..

Very communicative and kept me up to date on every aspect of my order.

The second order #56450 was perfect. On the initial order #53939, they sent the wrong color. (Midnight Blue") I just sent it back 4-15-2026 with your RMA, unused to get a "Mint colored" carry-on expandable. Because my wife liked mine but wants the "Mint" color.

Wheels don’t roll on one of my checked bags and no one will contact me to resolve it. Call me 260-443-5382