Bait and switch—plain and simple.
I paid for a no-zipper carry-on and a 28" no-zipper checked suitcase in midnight blue. After waiting two weeks, I finally got the carry-on… and it wasn’t even what I ordered. They sent a zippered version—and it looks like a cheaper model than what I paid for.
I’m still waiting on the 28" luggage with no clear delivery timeline.
Customer service has been just as frustrating. Email-only support, slow responses, and instead of fixing the mistake, they tried to pres