FTL Store review | Loox

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Dominic M.Verified
Great job Ryan!
The FTL Lite
Purchased item
The FTL Lite
"I love this bag! Took it on a coast to coast..."
Avery W.Verified
Nothing out of the ordinary. Felt like any other online shopping experience.
The FTL Lite
Purchased item
The FTL Lite
"The bag is great!! It fits all my needs betwe..."
Rob J.Verified
Overall interface was positive.
The FTL Pro
Purchased item
The FTL Pro
"The material feels fake. I love the look, sty..."
Jana B.Verified
Prompt responses to questions Professional
The FTL Pro
Purchased item
The FTL Pro
"Love it. Convenient Easy to use Plenty of ro..."
Bob B.Verified
Easy order, fast shipping, quality product.
The FTL Lite
Purchased item
The FTL Lite
"Headed to Italy in May. Needed a personal bag..."
Chanse C.Verified
Great job!
The FTL Pro
Purchased item
The FTL Pro
"I would like to express how damn GOOD this ba..."
Jon S.Verified
Took forever for the order to be fulfilled. And then I was extremely disappointed with the product received.
The FTL Pro
Purchased item
The FTL Pro
"I travel over 200 days a year. This piece is..."
Alberto N.Verified
Fast delivery!
The FTL Lite
Purchased item
The FTL Lite
"Excellent bag. It is well-suited for daily us..."
Jacqueline B.Verified
Easy seamless process. Quick turnaround and handled with care in the shipping process.
Personalization
Purchased item
Personalization
"This was a gift from my mom for my birthday...."
Evan S.Verified
Simple and showed up on time.
The FTL Pro
Purchased item
The FTL Pro
"Great bag, wish the shoe compartment opening..."
Johann B.Verified
My first bag got lost and hey quickly sent me a new one. Shortly after receiving the new one, the one that was lost arrived and they gave it to me for free. It doesn’t get any better than that when it comes to customer service! Their email responses were quick and showed they care about their customers.
The FTL Pro
Purchased item
The FTL Pro
"Very well made bag/luggage. You can tell they..."
Aaron R.Verified
Delayed to receive my bag due to lack of inventory
The FTL Pro
Purchased item
The FTL Pro
"This bag is made of ultra high quality materi..."
Joshua F.Verified
Shopping experience was phenomenal. Website was easy to navigate and entire process through checkout was seamless. FTL was very communicative and responsive with any questions and/or concern with shipment. I respect the transparency that FTL took to make sure my purchase was worth the wait.
The FTL Pro
Purchased item
The FTL Pro
"This travel bag has exceeded my expectations!..."
Jeremiah W.Verified
Asked for a return label. Have not heard back.
The FTL Pro
Purchased item
The FTL Pro
"Bag is bigger than needed."
Andre M.Verified
There was a delay in shipping but the bag is nice
The FTL Max
Purchased item
The FTL Max
"Is a very nice and practical bag. Like it."
Leonardo R.Verified
Fast delivery
FTL Dopp Kit Organizer
Purchased item
FTL Dopp Kit Organizer
"Great item"
Paul C.Verified
Took a while to deliver
The FTL Pro
Purchased item
The FTL Pro
"Bag is great! I wish it was a bit less rigid..."
Henna S.Verified
Great team, I had an issue and they were very responsive and helpful.
The FTL Lite
Purchased item
The FTL Lite
"Love this bag, and the customer service is to..."
Jack M.Verified
I appreciated the fact that the founders sent me an email when my order was delayed. The company was responsive and cares.
The FTL Pro
Purchased item
The FTL Pro
"Absolutely genius design. Will be a game chan..."
Michael G.Verified
Long wait time for the bag.
The FTL Pro
Purchased item
The FTL Pro
"It took a LONG time to get the bag, so I was..."
Max W.Verified
Outstanding!
The FTL Max
Purchased item
The FTL Max
"Thank you so much to the FTL team for the sup..."
Sharon W.Verified
Good product. It’s a shame shipping and communication with this company are not reliable.
The FTL Lite
Purchased item
The FTL Lite
"It took a long time to get the bag and I had..."
Francis T.Verified
10/10
The FTL Pro
Purchased item
The FTL Pro
"Love the functionality of the bag. Looks gre..."
Haley L.Verified
Tough shipping situation. I reached out and was told my bag hadn’t been embroidered yet and that was two weeks post purchase.
The FTL Max
Purchased item
The FTL Max
"Love the bag- great quality and nice embroide..."
Eric D.Verified
Easy web site to navigate
The FTL Max
Purchased item
The FTL Max
".."
Manjit S.Verified
Based on the product I have would never shop here again. Unusable and a complete waste of money to me.
The FTL Pro
Purchased item
The FTL Pro
"The button on the straps does not stay on wha..."
Rick B.Verified
I had a question about my purchase and was answered back promptly.
The FTL Pro
Purchased item
The FTL Pro
"All the different compartments sounded like a..."
Marc W.Verified
Great
The FTL Pro
Purchased item
The FTL Pro
"It was great. Service terrific"
Mark R.Verified
NA
Personalization
Purchased item
Personalization
"Tons of space, high quality, looks great!"
Philip W.Verified
EASY. Gave an accurate comparison of the three models on line and shipped when promised.
The FTL Pro
Purchased item
The FTL Pro
"I know i needed a new carry on bag. I didn't..."
Josh N.Verified
I accidentally chose the wrong shipping address and Ryan quickly responded and helped get it resolved. Great support even when it was my mess up!
The FTL Max
Purchased item
The FTL Max
"Just used it on my first overnight trip since..."
Levey W.Verified
NA
The FTL Max
Purchased item
The FTL Max
"I do not like the feel of the bag and it is n..."
Nicholas S.Verified
Easy and shipped fast!
The FTL Pro
Purchased item
The FTL Pro
"Great bag for my quick business trips. Fits e..."
Latoya W.Verified
Fast delivery!
The FTL Pro
Purchased item
The FTL Pro
"I love the feel! I love garment convertible b..."
Keelan L.Verified
No
The FTL Pro
Purchased item
The FTL Pro
"Quality is great, haven’t travelled with it y..."
Stephanie Nicole Anne J.Verified
10/10 would continue to support.
The FTL Pro
Purchased item
The FTL Pro
"I got this for my boyfriend for his 30th bday..."
Dave W.Verified
A company who reaches out to all customers. Definitely would buy from them again
The FTL Pro
Purchased item
The FTL Pro
"Good bag for traveling. Looks very nice and g..."
Maeve S W.Verified
I work in retail/customer service and I love that your company gives employees time off for the holidays. My only suggestion is maybe putting on the website the delay in response time during holiday. I emailed 4 times and didn’t get a response. I panicked that I was getting scammed. Finally got ann email back and I did receive my purchase a few weeks later.
The FTL Lite
Purchased item
The FTL Lite
"I purchased this bag for my partner for Chris..."
Rafael D.Verified
Pay for engrave to be done and they dint do it also took a month to be delivered apparently for the engrave
Personalization
Purchased item
Personalization
"I pay for my letters to be engrave and arrive..."
William M.Verified
Fast shipping and very impressed with the bag description after receiving it.
The FTL Lite
Purchased item
The FTL Lite
"What an incredible bag! Excellent quality and..."
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