William M.Verified
Fast shipping and very impressed with the bag description after receiving it.
Purchased item
The FTL Lite
"What an incredible bag! Excellent quality and..."
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Jason S.Verified
N/A
Purchased item
The FTL Pro
"It great, lots of space and easy to Cary. Loo..."
Jon M A.Verified
10/10
Purchased item
The FTL Pro
"10/10"
Camron M.Verified
Can’t wait to see what the founders do next!
Purchased item
The FTL Pro
"I just got the FTL bag and I’m seriously impr..."
Steny K.Verified
Perfection!
Purchased item
The FTL Pro
"The best travel bag I have purchased. My new..."
Sergio M.Verified
Horrible customer service
Purchased item
The FTL Lite
"On your customer service. I’ve been waiting t..."
Judy L.Verified
I made a mistake when I ordered and one of the owners took care of it himself.
Purchased item
The FTL Pro
"it was a gift to my son who travels frequentl..."
Michael K.Verified
Great bag and easy shopping experience
Purchased item
The FTL Pro
"Great bag. Perfect for a short trip"
Patricia F.Verified
N/A
Purchased item
The FTL Lite
"The boyfriend loooooves it. Im glad I saw you..."
Samuel M.Verified
Works well
Purchased item
FTL Luggage Tag
"Works welll."
Sue B.Verified
Great service.
Purchased item
The FTL Pro
"Bought this bag for my son, who travels alot..."
Shane P.Verified
N/a
Purchased item
The FTL Pro
"Beautiful bag, and great service from Ryan an..."
Gregory P.Verified
Communication with customer service was pretty difficult during the shipping process.
Purchased item
The FTL Lite
"Unfortunately, the Lite bag ended up being to..."
Seth K.Verified
Awesome
Purchased item
The FTL Pro
"Bag is awesome!"
Donna V.Verified
Thank you again
Purchased item
Personalization
"this bag is amazing ! It arrived just in time..."
Jonathan S.Verified
Shipped quickly.
Purchased item
The FTL Lite
"I’m really happy with this bag. Took on a tri..."
Nelia A.Verified
It was a christmas gift to my son. He loves it.
Purchased item
FTL Luggage Tag
"My son love it so much. It was Christmas gift..."
Vince V.Verified
Nope
Purchased item
The FTL Lite
"The bag is made well and a great size. My on..."
Nicole D.Verified
10/10
Purchased item
Personalization
"I love the bag and everything about it. I tra..."
Michael W.Verified
The refunds on the returns take quite a long time . Still waiting on one
Purchased item
The FTL Max
"Love the Max how ever love the packing style..."
Darius C.Verified
No
Purchased item
The FTL Pro
"The quality of the bag is amazing. Wish I wen..."
Andrew P.Verified
Outstanding experience overall. The customer service team and founders are incredibly responsive, thoughtful, and genuinely care about their customers. Communication felt personal, not transactional, and it’s clear the founders stand behind the product and listen to feedback. Rare to see a brand this passionate and hands-on — it absolutely shows in both the service and the quality of the bag.
Purchased item
The FTL Pro
"I waited way too long to buy the FTL Pro, and..."
Will R.Verified
Great service and product
Purchased item
The FTL Pro
"10/10 would recommend to friend or colleague"
Jennifer M.Verified
I had a few questions about the bag before ordering and one of the co-founders called me back right away. Very impressive customer service. Fast delivery even with the monogramming!
Purchased item
The FTL Lite
"We bought this for our son who is 26, lives i..."
Stuart D.Verified
Plenty of pictures and testimonials.
Purchased item
The FTL Pro
"Very well made, love the soft feel of the mat..."
Javier S.Verified
Nice and easy
Purchased item
The FTL Lite
"Love it"
Brandon S.Verified
Great customer service. Extremely responsive with quick resolution. Everything was personal and kind. Even with a website glitch, I was able to purchase a bag very quickly with the customer service reps standing at the ready. It’s one of the many reasons I am proud to use FTL products and support this incredible company.
Purchased item
The FTL Lite
"Great bag. If you love traveling with the FTL..."
Franklin G.Verified
Good work
Purchased item
The FTL Pro
"ALL IS GOOD"
Tony K.Verified
.
Purchased item
The FTL Pro
"A little smaller than I thought. Good looking..."
Chris B.Verified
Very quick
Purchased item
The FTL Pro
"Only used it once so far but was great"
Brennan W.Verified
Soo easy. Loved it
Purchased item
The FTL Lite
"Love the bag. The vegan leather is epic.
Onl..."
Allison V.Verified
Super easy
Purchased item
The FTL Lite
"Bought as a gift for my husband’s birthday an..."
Elena S.Verified
Tried to exchange bag
Took 1.5 hrs waiting to get a customer service representative to respond. I exchanged bag but kept organizational pouch. They then sent me another pouch. I Tried several times to reach out to customer service again with no response. And I was told that I would get a discount on reordering upgraded bag but when I was charged no discounts where applied.
Very disappointed in customer service!
Purchased item
The FTL Lite
"Customer service is impossible to reach!"
Bailey G.Verified
Reached out to the founders without response
Purchased item
The FTL Pro
"Love the bag but the back of the bag looks wo..."
David A.Verified
Easy to order and quick shipping
Purchased item
The FTL Pro
"Great bag…just the right amount of room!!"
Pat B.Verified
Had to reach out twice for a a purchase and shipping confirmation.
Purchased item
The FTL Lite
"Shipping took a little longer than expected,..."
Paul S.Verified
Pretty simple process
Purchased item
The FTL Pro
"Very stylish looking bag. The only thing I wo..."
Buddy R.Verified
seamless
Purchased item
Personalization
"Great bag!"
John G.Verified
Great website and packaging was pretty awesome.
Purchased item
The FTL Lite
"This was my first FTL purchase and came after..."
Brandon M.Verified
I haven’t received my refund yet
Purchased item
The FTL Pro
"Couldn’t get what I needed in the bag to be a..."
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