Ive had issues with 2 products, the first was a 15l dry sack that never even made it to my house, I submitted a claim that was denied days later and had to followup directly with support to get it approved and shipped to me. Then on the first use I discovered the sleeping pad i baught does not hold air I sent a claim, sent an email, and even reached out through the ai chat bot and have been ghosted for the last 2 weeks. The items themselves are awesome in concept but not if they come broken