Haven Tents store reviewsSee product reviews

No response from customer service.

It was very easy to purchase & simple to set up. Lay flat hammocks are perfect for a good night's sleep. Not to mention, a whole lot easier to sit in & get out of. Its a great design! Why didn't I think of it?

Shopping was great. Quick ship and delivery

So far this beats pretty much every other piece of equipment I have

Quick , light and Easy

10 out of 10 would recommend if you can afford these product get them itll be a good sleep for sure

Comfortable

Poor customer support, I wanted to trade in my damaged spectre for a standard Haven XL because I disliked the Spectre design, I have never received a response from customer support.

Customer service told me that their small business can’t afford to refund a product that they aren’t getting back because they took nearly a week to respond to an email, several phone calls, and texts. And by the time they replied I had left the country and was held financially responsible for their staffing issue of not being able to take care of customers while they were doing whatever they were doing. Totally unacceptable experience for someone who spent over $1000

no

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I set it up in the garage and added the rain fly and guide lines. I'm really looking forward to trying it out.

My first Haven had a catastrophic failure. I called the company with some trepidation, not sure how they’d handle it. They said my failure was a known issue that they had taken steps to rectify by a redesign, and sent me an entirely new Haven. I am very satisfied and a big fan of the product and the company. :)

Great company to work with and order from. I have several Haven tents now.

No

Customer service was very good. I had trouble pumping my pad up at first

Had a small quality issue with my ridgelight, but Haven took care of me. Hard to ask for more than that. The build quality of my haven xl is excellent!

Not sure where Haven support is easiest to reach. Asked on Facebook messenger a while ago where or if I could buy a HavenXL body only. Haven’t heard back. Another question today: Is there a close up set up of the rainfly on a Haven Stand, with the 2 poles on top holding the rainfly corners? Trying to follow Derricks video in Hawai setting up the stand, but cant see it clearly. I am using it regularly. My string light shuts of after around 45 seconds after dimming.

Great company great products and great job on everything.

Best sleep you'll have while camping, i sometimes prefer it over my tooftop tent.

Fast shipping, and excellent follow up in shipping one item that was missing in the original shipment.

Been super excited to get one, have been waiting awhile trying to decide which version I needed.

Great people producing an amazing product. I am a fan for life and already planning to include it many more of my adventures. Jonny Wilderness King

Excellent.

Great Service

Great Perfect Best Deal ever

The sleep is good but the quality not so much

Grateful for the videos that show how to use the Haven tent and the tips from other users. Looking forward to a campout in 2 weeks. Never been this excited to try new equipment!

Just buy it know, I love mine :-)

Great Performance Even with cold and rainy weather

Had problems with the equipment with a broken zipper and the they care of it no problem.

Great tent from a great company!

Nope

Keep up the good work.

By far one of the best customer service experiences I've had with a product.

Not just the rain fly, but everything about the Spectre is more expensive and none of the directions are applicable to it. None of the videos. Right down to the straps that hang it. I would think after spending $600 on something the directions would at least tell me how to use the things I just got.

Genialt koncept. Jeg havde dog forventet at syninger og stof var en lidt bedre kvalitet. Da jeg pakkede ud tænkte jeg at jeg var blevet scammed. Stof og syninger ligner lidt noget fra Temu. Det var først da jeg fik det sat op, at jeg kunne se hvor godt det virker. Men det er ikke et produkt der oser af kvalitet. Når det er sagt, så er det super nemt at have med, let at sætte op og meget komfortabelt.

Fantastic gear and customer service.

No issues

It's very comfortable to sleep in, I don't want to get out of it in the morning, it's very well made