Firstly, I was really surprised that not all the color options had photos on the website. Secondly, I did reach out to customer service about getting some sizing help, and I did speak to someone who was responsive and helpful...until I decided to keep the boots, and then I stopped getting replies, even though I wrote back with some concerns about the boots looking way more worn down than expected after just one short walk around a city block. I really wanted to like these products.