Izabela K.Verified
Smooth process
Purchased item
Replacement Pet flap V3.0
"The replacement looks great. Unfortunately I..."
La Luna Pet Care store reviewsSee product reviews
Nicola M.Verified
Good
Purchased item
BarLock (installation free)
"Not long enough"
Susie G.Verified
easy and prompt service
Purchased item
Replacement Pet flap V3.0
"delivery was on time (within a couple of days..."
Chelsea E.Verified
Incredibly easy process
Purchased item
Patio Pet Door Insert
"The pet door was so easy to set up and use- b..."
Shane C.Verified
The door is great.
Purchased item
FREE - Security Pack
"The door is great. Instructions not the best..."
Briannah P.Verified
horrible customer service. couldn’t get a refund and return the product. was told to sell it on marketplace if unhappy
Purchased item
FREE - Security Pack
"horrible customer service, couldn’t return th..."
Ilona K.Verified
Very easy to deal with.
Purchased item
Replacement Pet flap V3.0
"Very easy to replace the dog flap. Looks new..."
David S.Verified
No problems shopping online with La Luna. Would recommend.
Purchased item
Replacement Pet flap V3.0
"Thank goodness, the largest La Luna pet flap..."
Alan Buckley A.Verified
Great website
Purchased item
Replacement Pet flap V3.0
"Great product easy to install"
Cheryl B.Verified
It took time to arrive, but si far so good
Purchased item
FREE - Security Pack
"We have only had the door for 1 day, but our..."
Sharon S.Verified
Ordered and delivered quickly. Easy to follow instructions and video
Purchased item
Patio Pet Door Insert
"So easy to install. Lulu is only 5kg and 11 y..."
Mark V.Verified
Good
Purchased item
Replacement Pet flap V3.0
"Thank you"
Rachel M.Verified
Quick, good customer service
Purchased item
Replacement Pet flap V3.0
"Easy to install, good quality"
Julie B.Verified
No Issues. Had to return 1 item, and it was really easy.
Purchased item
Patio Pet Door Insert
"Not quite compatible with my old sliding door..."
Jody B.Verified
Does not fit my glass sliding door the lock is incompatible
Purchased item
Patio Pet Door Insert
"Does not fit my glass sliding door the locks..."
Mark B.Verified
It took well over 2 months to rec’d our order.
Would have been nice to be contacted and informed that due to supply issues it would have taking long then excepted. Poor communication.
Purchased item
Replacement Pet flap V3.0
"I order the incorrect size"
Ken L.Verified
good communication . Arrived on time and in good nic.
Purchased item
Patio Pet Door Insert
"Great product. Easy to install and the dogs l..."
Anna K.Verified
Very frustrating, slow to respond and provided incorrect sizing
Purchased item
Extension piece
"The customer service is a joke. It took me 2..."
PaulVerified
Excellent product
Purchased item
FREE - Security Pack
"Door is great!. Love how it works. Unfortunat..."
Rochelle K.Verified
Very helpful good products
Purchased item
PARTS - 4 Way Connector piece Cat Cabana
"Excellent customer service"
Angie G.Verified
The pet door was easy to order and delivered quickly
Purchased item
Replacement Pet flap V3.0
"It fits perfectly and its soft so the dogs ha..."
Ian M.Verified
I had to chase up the original offer, before I got my current order
Purchased item
***OUTLET***LARGE Folding Patio Pet Door Insert [Colour: Silver] [Size: Large]***OUTLET***
"Door was in great condition, a little more to..."
Norman C.Verified
Very pleased
Purchased item
Extension piece
"Exactly what I needed"
Glenn L.Verified
Customer service excellent product excellent
Purchased item
FREE - Security Pack
"Easy to install"
Anne K.Verified
Easy straightforward
Purchased item
Replacement Pet flap V3.0
"Good that replace components are available fo..."
Vannay L.Verified
Fantastic service
Purchased item
Replacement Pet flap V3.0
"I have ordered 2,so one is a back up, very ha..."
David H.Verified
good
Purchased item
FREE - Security Pack
"very good but would like dog flap to shut bet..."
Beryl J.Verified
It came promptly n well packaged
Purchased item
Patio Pet Door Insert
"We had a lot of trouble fitting it into the d..."
Padi N.Verified
Great company with well-made products.
Purchased item
FREE - Security Pack
"Very well made pet door, far better than the..."
Rebecca S.Verified
Nothing to fault
Purchased item
Invisi Flap Pet Door For Glass
"My old door (different brand) broke so I was..."
Annie A.Verified
👍
Purchased item
FREE - Security Pack
"Good quality"
Martin M.Verified
Slow service
Purchased item
FREE - Security Pack
"Delivery was very slow - not due to Aus post..."
Ms C.Verified
All good except I wish it was clearer about the screen door stopper. The quiz to help pick the correct door asked if I wanted to LOCK the screen door. Maybe I took that too literally
Purchased item
Patio Pet Door Insert
"The door was very easy to install. The dog (b..."
John M.Verified
Great to deal with fast delivery
Purchased item
Sports Large Pet Stroller
"Works great the Fur babies Love it great when..."
Kerry S.Verified
Very happy with my shopping experience parcel received very quickly well packed thankyou
Purchased item
Patio Pet Door Insert
"Very happy with my doggy door thankyou"
Valerie B.Verified
Quick service
Purchased item
Patio Pet Door Insert
"Perfect for my sliding door to use as exhaust..."
Peter W.Verified
All good, fast delivery. Product is exactly as described.
Purchased item
Patio Pet Door Insert
"Works fine, super easy to install."
Claudia K.Verified
This experience has been horrible, after La Luna didn’t collect my return from the post office and still have not refunded my $399 and now you’re not responding to my emails
Purchased item
Patio Pet Door Insert
"Improve your returns process"
John A.Verified
Arrived quickly and quality is excellent.
Purchased item
Patio Pet Door Insert
"Excellent quality, love the ability to just c..."
Darren M.Verified
Very good fast delivery
Purchased item
Patio Pet Door Insert
"Easy to install . Perfect ."
La Luna Pet Care store reviewsVisit store