La Luna Pet Care Reviews - 1,706 Reviews | lalunapetcare.com.au

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Customer photo review of Extension piece
Michelle A.Verified
Happy with the door now that it’s installed. Needed a handy man to install it properly as there weren’t any LA Luna people in our area. My tip would be don’t underestimate how difficult the changes to the locking system are if you are wanting permanent installation. However, we got a good handy man on to it and now very happy with the setup.
Extension piece
Customer photo review of Patio Pet Door Insert
Kathleen N.Verified
The door is perfect, my husband found it easy to install. My 8 week old pup is able to use it already, The shipping was fast and quality if this door is excellent along with the price.
Patio Pet Door Insert
Customer photo review of Replacement Pet flap V3.0
Helen T.Verified
The old flap was used for 2years and 4months and it was definitely time to replace it! I bought 2 replacement flaps from La Luna so I don't have to order another one in two years. I had kept the La Luna installation manual and scanned the QR code and then was able to find the video link on how to replace the flap. I think it's easier if you have someone to help you! My partner drilled it in place from the outside while I held it from the inside. It only took about 5minutes to install. We are so ...
Replacement Pet flap V3.0
Customer photo review of FREE - Security Pack
Helen V.Verified
The door fits perfectly in our sliding door. Was a bit of work for hubby to install with the lock moved onto the doggy door. It’s great that we can lock it. The flap works well with the magnetic part to close it. Highly recommend.
FREE - Security Pack
Customer photo review of Pet Stroller with ISO-FIX Car Carrier
Lee K.Verified
Very very happy with stroller. I live in a large country town with very few concrete footpaths, the ride in the stroller is very smooth and comfortable for my 18yo Chihuahua. He is active and alert during our walks now, the previous stroller was very flimsy and he was nervous during the rides. Not so now!! Thank you. I have purchased a small umbrella to keep the sun off my Oscar, it attaches to the frame and can be bent to cover him whatever the sun’s angle. Now it is perfect!
Pet Stroller with ISO-FIX Car Carrier
Customer photo review of Patio Pet Door Insert
Simmone F.Verified
My order arrived promptly Great quality, wished I had it sooner, our border collie loves it Followed the YouTube video to install Easy to do but needed some help from my son to complete with the lock
Patio Pet Door Insert
Customer video review of Patio Pet Door Insert
Colin N.Verified
Fantastic product. Excellent quality. Fits patio screen door perfectly and we’ve locked it in so it is very secure. Can close and lock the glass door too for security when we are absent. Our puppy loves it, constantly flying in and out, accessing the yard for toileting and adventures. Perfect!
Patio Pet Door Insert
Customer video review of Pet Stroller with ISO-FIX Car Carrier
Karen P.Verified
I absolutely love love love my La Luna pet stroller with ISO-FIX. And so does my dog! My dog has no problem walking at the moment but on an exercise walk with me he doesn’t last as long so it’s perfect to be able to pop him in the stroller instead of dropping him home. I love the look of it, It’s easy to push and so easy to remove from base to the car. All in all it’s a quality product that I’m really impressed with.
Pet Stroller with ISO-FIX Car Carrier
Customer photo review of Patio Pet Door Insert
Daniel P.Verified
Arrived bent, took half an hour to straighten it out enough to fit in the frame. The product itself is well made and sturdy, ticks all the boxes. Couriers/delivery company would get 1 star.
Patio Pet Door Insert
Customer photo review of FREE - Security Pack+1
Kathleen N.Verified
Love the Doggy door and security pack that came with it. Fantastic price, delivery was so fast and the door was able to be fitted easily. The extra security pack has made it a safe option for our pup. At 8 weeks old he has been able to use the door easily. Great product.
FREE - Security Pack
Customer photo review of Patio Pet Door Insert+1
Gavin C.Verified
Simple to install, even in a non-standard installation like ours. The only tiny criticism I have is that the security door gets scratched by the spring-loaded lock when taking it in and out. But overall, very happy with it.
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Surong G.Verified
Quick delivery, We bought a small extension to reach the height. It is quite easy to add onto the panel. Our dog loves it and didn’t take him long to use the door.
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Stephen F.Verified
Great product, Had to buy some different lock strikes due to my ones being wider than the frame which wasn't an issue. Very sturdy product. The only thing I would say is the shade of white is not a bright gloss white like most doors so it looks very dull against the other frame. Other than that a great product.
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Nicole H.Verified
Love this door, the dogs have found it easy to use. Easy set up. Love the attached part to be able to lock the door. Perfect size for our huge dog, which is 58kg's. Excellent quality and fast delivery and easy set up. Thank you. ☺️
Patio Pet Door Insert
Customer video review of Patio Pet Door Insert
Katrina A.Verified
Quick solution for holiday house. Only took a few treats to tempt them through the magnetic door. Only issue is opening is now very narrow for people. Overall quality is fantastic and customer service was amazing when courier didnt leave parcel.
Patio Pet Door Insert
Customer photo review of FREE - Security Pack+1
Tristen C.Verified
Is a good fit to the door and feels secure. In the install videos the extra screen door adaptor is one piece but was delivered in 2. I would also like to see a durable sticker or something that would go the full length on the dog door sheet as we have only used a couple times and can already see a rub mark from the silver locking button Besides that the door itself looks good quality and he will enjoy for many years
FREE - Security Pack
Customer photo review of Patio Pet Door Insert+1
Margot R.Verified
We are thrilled with our pet door and so is our dog! Sometimes I think he goes in and out just for the fun of it. The pet door is solid and seems to be of excellent quality; far better than a cheaper brand we had tried but returned to the store. As I said before, we all love it. Thank you, La Luna!
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Patricia T.Verified
The La Luna Pet Door is sturdy & impressive with our black framed doors in the home we are renting. As this is a completely new environment & Doggy Door for my Molly (Cavoodle). As she is a very anxious dog it has taken her a while to master getting in & out, so I was the door lady for a while. Now nearly 3 weeks later she has finally worked it out for herself. I would highly recommend this product to any dog owner.
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Susan T.Verified
Very high-quality product. I am absolutely delighted with the appearance and function of the pet door insert. The quality of the frame and the glass panel mean the overall look of the door, although changed, is very sturdy and pleasing to the eye. The product was easy to install and was in place in under one hour.
Patio Pet Door Insert
Customer photo review of FREE - Security Pack
Jill S.Verified
We were a little concerned ordering our doggy door insert as we had read a mixed bag of reviews. The product arrived and we were a little confused as to how to fit it to our centre opening double glazed doors so I jumped on the online chat and the staff were extremely helpful. They responded really quickly with photos & instructions on what we needed to do. We now have a fantastic door for our puppy & won't have to freeze in winter from having the door open or constantly having to be up & dow...
FREE - Security Pack
Customer photo review of Patio Pet Door Insert
Douglas M.Verified
Ordering experience was great. Had a question as to whether they had a microchip cat door version (which unfortunately, they don't), the sales rep was able to direct me to a video where I could install a SureFlap microchip cat door into the LaLuna door insert. Can't argue with the results!
Patio Pet Door Insert
Customer photo review of The Cat Cabana Cat Enclosure 2.2m
Glenda A.Verified
, Rialyn was very helpful and followed up , on questions i had , her customer service is outstanding and is 5 star , i brought the cat cabana and was very impressed as is my cat , the easy to follow instructions made putting it together very easy , the quality of the cat cabana is very strong and well made , light weight , so easy to move around ..
The Cat Cabana Cat Enclosure 2.2m
Customer photo review of Patio Pet Door Insert
Johanna F.Verified
Great service, quick delivery and easy to install. Our dog had it worked out in no time. We also purchased the security pack but could't get that to align with the locks on our doors. We have used the stick method instead and the door it very secure. Overall, very happy!
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Chris B.Verified
Easy to install, but watch the YouTube links provided. Will definitely help with installing. Have no issues. Looks and fits great. I got the largest size and it's perfect for my Labrador.
Patio Pet Door Insert
Customer photo review of FREE - Security Pack
Dianne Q.Verified
Fantastic. The Dog took to it right away. Adding the extra security of the channel made it really easy to be able to open the doors and it looks slick as great product thank you.
FREE - Security Pack
Customer photo review of Patio Pet Door Insert
Mark W.Verified
The door insert is perfect. Extremely easy to follow online installation video which anyone with basic skills will be able to follow. The door looks fantastic and with the security pack doesn’t move/rattle at all. The weather seals work a treat as well to keep out the cold air. Can’t fault it at all !!!
Patio Pet Door Insert
Customer photo review of Patio Pet Door Insert
Julie G.Verified
This is the second La Luna Pet Door I have installed. Each has been a lifesaver when I take in Rescued Dogs that have not been toilet trained. Easy to install, very secure.
Patio Pet Door Insert
Customer photo review of Replacement Pet flap V3.0
Elizabeth S.Verified
We bought our door second hand and the flap was a murky brown colour that our Frenchie couldn’t see through. Now, Winnie can navigate the door with ease and can see her way!
Replacement Pet flap V3.0
Customer photo review of Patio Pet Door Insert
Bina C.Verified
The door came well packaged, delivery was prompt. Product is very well finished. It was easy to install and took less than an hour. The black finish goes well with the monument ( dark grey) windows. Improvements: it would be good if it had an in built locking mechanism. The door locking bar does not suit my stacker doors and hopefully I can return it. It would be useful to have more detailed specifications on the website. I would recommend this product to other pet owners.
Patio Pet Door Insert
Customer photo review of FREE - Security Pack
Chris B.Verified
Easy to install, but watch the YouTube links provided. Will definitely help with installing. Have no issues. Looks and fits great. I got the largest size and it's perfect for my Labrador.
FREE - Security Pack
Customer photo review of Patio Pet Door Insert
Julie F.Verified
Fantastic! Easy to install, looks great and quick to clean. We're still in 'training mode' with our Feline Four (hence the string we've added between the flap and a nearby hook!) but so far, so good! Much better than the other options we've looked at, and playing door servant to them all the time😹
Patio Pet Door Insert
Customer photo review of Replacement Pet flap V3.0+1
Mark B.Verified
I bought a new flap for our doggie door and thought it would be simple. When I went to install it , I couldn’t work it out. I went to the online centre but couldn’t find a video to help. I rang next working day and went to an overseas call centre which I thought would be a “disaster”. To my surprise, they resolved my issue completely. Would highly recommend you send video links with the receipts to make it simpler 😀
Replacement Pet flap V3.0
Customer photo review of Patio Pet Door Insert
Michael H.Verified
A well made solid product. Easy to install and great that you have the option to make it a permanent locking fixture, or totally portable if in a rental property. Love it ❤️
Patio Pet Door Insert
Customer photo review of Pet Stroller with ISO-FIX Car Carrier+2
Ho L.Verified
I like to start by saying The stroller is amazing! The video that you have to demonstrate the features of the stroller does not do it any justice There are so much more everything is operated by buttons, all the adjustments all that attachments can be removed and put together with simple use of buttons It is lightweight, which benefit benefits me a lot as I recently had a hip replacement? I can’t carry anything heavy. It takes me less than a minute to disassemble and collapse it to put it in the...
Pet Stroller with ISO-FIX Car Carrier
Customer photo review of Patio Pet Door Insert
Jaden M.Verified
This has been a game changer for potty training my 5 month old Pomeranian puppy. She learned how to use a doggy door at a friend's place and when we got ours, indoor accidents have significantly decreased and she always has this look of happiness when she comes back inside. It has been great seeing her gain independence with going out on her own and not always needing us to let her out every 30 minutes so there were no accidents in the house. I will add that we rent our place and this has been ...
Patio Pet Door Insert
Customer photo review of Sports Large Pet Stroller
Carly G.Verified
We absolutely love this stroller and can’t recommend it enough. Our pug struggled to walk for more than 30mins and now we can go on big adventures together, he gets mental stimulation and I get exercise to.
Sports Large Pet Stroller
Customer photo review of Patio Pet Door Insert
Benjamin A.Verified
I returned another brand which couldn't fit my 60kg bull mastiff X. This one is great! I was worried it too would be too narrow or low for his back, but he slides through no problem.
Patio Pet Door Insert
Customer photo review of Screen Door Adapter+2
Elizabeth S.Verified
We’re no longer the doorman for the dog! The screen door adapter rectified the issue of closing the screen that little bit too far that the dog couldn’t get in the door. The adapter fits flush to the main sliding door frame and the installation videos are super easy to follow. We’ve also fitted the security pack so can lock the house securely when we go away. Winnie says “Thank you, La Luna” 🐾
Screen Door Adapter
Customer photo review of PARTS - PPD Magnets x2
Chris D.Verified
Purchased additional magnets and new flap for our patio door. The extra magnets inside the bottom rail have helped keep it in place when the wind picks up and the new flap makes it look brand new, as the original flap got dirty and discoloured over a few years. Replacement is reasonably priced and this dog door was the perfect solution in our home
PARTS - PPD Magnets x2
Customer photo review of Patio Pet Door Insert+2
Russell W.Verified
I purchased La Luna’s small folding aluminium patio pet door insert in cream colour for our Jack Russell dog on the 16th September 2025 to be sent to my address in Bairnsdale Victoria. It was packed very well and arrived in 3 days requiring my signature to receive it. I had no trouble assembling and fitting the door with their excellent guidance and fitting instructions along with the supplied fitting parts, screws, sealing rubbers, etc. I don’t normally give a detailed reference to a company ...
Patio Pet Door Insert
La Luna Pet Care ReviewsVisit store