David R.Verified
.
Purchased item
Patio Pet Door Insert
"It looked great. It was easy to setup. It was..."
La Luna Pet Care store reviewsSee product reviews
Robin V.Verified
Easy ordering and fast delivery. Would like to see more information on recommended openings per kg of dog.
Purchased item
Patio Pet Door Insert
"Good frame and concept overall. Bought the se..."
Alan L.Verified
Prompt delivery
Purchased item
Replacement Pet flap V3.0
"Fitted well"
Michael G.Verified
Great product.
Purchased item
FREE - Security Pack
"Good quality. Timely delivery."
Angela J.Verified
It was delivered to our door
Purchased item
Patio Pet Door Insert
"My little dog has no worries going thru this..."
Gay B.Verified
Easy to navigate La Luna site
Purchased item
Replacement Pet flap V3.0
"Video was extremely helpful and inserting new..."
Wayne M.Verified
Some of the documentation and videos require updating to match current offerings. No installation manual received with the Screen Door Adapter.
Purchased item
Patio Pet Door Insert
"."
Jody B.Verified
Highly recommend
Wonderful service and product
Purchased item
Replacement Weather Seal Kit
"Incredible service, so happy with the product..."
Yvette G.Verified
.
Purchased item
FREE - Security Pack
"I cancelled my order 2 hour after I purchased..."
Paul W.Verified
Easy to deal with
Purchased item
Patio Pet Door Insert
"It fits well"
Sofia F.Verified
I didn’t like they made me buy things I didn’t need
Purchased item
Pet Door Installation - Service
"Installed as expected"
Cathy R.Verified
Easy purchase, quick delivery. How it should be!
Purchased item
Patio Pet Door Insert
"The door was pretty easy to install and it lo..."
Lee W.Verified
Pretty easy to navigate and determine what I needed, although ended up buying too many additional items through the solution/parts picker (which worked great).
Delivery via the courier was less than stellar, however. I ordered it on 18 June and was informed it was being shipped on 22 June (pretty good turnaround). As I selected the one-piece, it came via a courier who didn't manage to deliver it at all. I had to come and collect when it was 'ready' on 1 July...in the pouring rain.
Purchased item
Patio Pet Door Insert
"A great product that fits well, although vide..."
AmandaVerified
Great
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"Senna’s new pet carrier is gorgeous … her dad..."
Ruth B.Verified
Very helpful web site especially the video on how to install the pet door
Purchased item
Patio Pet Door Insert
"The pet door works well much better than havi..."
Tracey H.Verified
😀
Purchased item
Patio Pet Door Insert
"😀"
Maxine C.Verified
shoping ok installation has challenges
Purchased item
BarLock (installation free)
"having trouble with air leak between tje 2 sl..."
Colin G.Verified
Great communications, rapid delivery
Purchased item
Patio Pet Door Insert
"Great product. Rapid delivery, easy to instal..."
Elizabeth A.Verified
Very happy with purchase, the way the item was packaged and the assembly instructions provided.
Purchased item
Screen Door Adapter
"Great idea, but we realised we didn’t need it..."
Jane L.Verified
Difficult to return
Purchased item
Pet Door Tunnel Kit
"It was ordered in error and wasn't obvious t..."
Emma C.Verified
Not what we expected and took a long time to arrive from “Bunnings”
Purchased item
Patio Pet Door Insert
"We bought the door that said it would fit our..."
Leanne K.Verified
Quick delivery and responded quickly to my query.
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"Really love the stroller. My poodle does too!..."
Loretta D.Verified
Very easy to order
Purchased item
Aluminium Pet Door
"Great quality- looks great"
Madeleine W.Verified
We ordered it online and no issues with the delivery.
Purchased item
Patio Pet Door Insert
"It does the job and looks good! Thanks for a..."
Rochelle G.Verified
Excellent experience with La Luna
Purchased item
Patio Pet Door Insert
"Great product, excellent quality and super pr..."
Megan E.Verified
Love how the instruction videos on YouTube were easy to find and easy to follow 👍 worth every dollar ❤️
Purchased item
Patio Pet Door Insert
"I love it, I think it’s well designed and stu..."
Andrew W.Verified
Great experience from order to delivery incl Installation instructions.
Purchased item
Patio Pet Door Insert
"Great fit, great design all parts required in..."
Dan O.Verified
Such a poor customer experience.
Unfortunately, the pet door I bought did not fit, and the return process has been ridiculous.
I am now out of pocket around $60 just to return an item for a refund, because they require customers to find, arrange and pay for their own courier.
That might be in the policy, but it is a terrible customer experience.
Buyer beware.
Purchased item
Patio Pet Door Insert
"Such a poor customer experience.
Unfortunate..."
Stephen S.Verified
Great website easy to navigate and plenty of information
Purchased item
Patio Pet Door Insert
"The pet door insert is great easy to fit I wa..."
Brian R.Verified
Thanks 👍
Purchased item
Patio Pet Door Insert
"Looks and works well"
Paula C.Verified
Purchasing was fine. A little leeway and understanding in returns given the circumstances was disappointing
Purchased item
FREE - Security Pack
"I cannot rate this product because it is usel..."
Dita C.Verified
No issues at anytime.
Purchased item
Patio Pet Door Insert
"It’s the perfect addition and I’m thrilled my..."
Malinka P.Verified
Quick and responsive
Purchased item
Wheel for Patio Pet Door
"👍"
Julie J.Verified
The door arrived in good condition in a short period of time
Purchased item
Patio Pet Door Insert
"I love the extra thick glass. Nice looking i..."
Kerryn T.Verified
Great experience
Purchased item
Screen Door Adapter
"Great product if you’re not looking to cut a..."
Gail B.Verified
Easy to order and our door arrived so quick
Purchased item
Patio Pet Door Insert
"It took our staffy a little while to get the..."
Kevin S.Verified
Very simple
Purchased item
FREE - Security Pack
"Very simple installation, all arrived ahead o..."
Jamie B.Verified
Easy online ordering with plenty of DIY videos to assist you along the way
Purchased item
FREE - Security Pack
"Handy pack but not all item required which ma..."
Troy T.Verified
Awesome
Purchased item
FREE - Security Pack
"Works great."
Peter D.Verified
Web site is well set up
Purchased item
Patio Pet Door Insert
"Great product"
La Luna Pet Care store reviewsVisit store