La Luna Pet Care Store review | Loox

La Luna Pet Care store reviewsSee product reviews

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Stephen F.Verified
fast delivery and great service
FREE - Security Pack
Purchased item
FREE - Security Pack
"Great product, I had a bit of messing around..."
Belinda L.Verified
Great quality
FREE - Security Pack
Purchased item
FREE - Security Pack
"Simple and effective!!"
Tracy P.Verified
easy to get in contact with and across all the questions and queries you may have
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"really easy to install and looks like part of..."
Giuseppe D.Verified
I bought two and sent one back, no refund, condition of one sent back was fine.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Awesome door, love this - super innovatitve"
Lisa G.Verified
No
FREE - Security Pack
Purchased item
FREE - Security Pack
"Have not tried yet but delivery came quick"
Kerie W.Verified
Better instructions
Screen Door Adapter
Purchased item
Screen Door Adapter
"It is too difficult to install"
Camilla M.Verified
I had to return small size for a replacement size medium. It was a quick process only taking a week to exchange.
Replacement Pet flap V3.0
Purchased item
Replacement Pet flap V3.0
"Fits well & at a good price I will buy more i..."
Matthew M.Verified
Very speedy response through the two enquires i had.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"An amazing product matched with excellent ser..."
Anita M.Verified
Haven't received product
FREE - Security Pack
Purchased item
FREE - Security Pack
"Deliver the product and then I can give a rev..."
Nolene P.Verified
Scammers!!!!
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"The product is unsafe and not fit for purpose..."
John C.Verified
No
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Great design and easy to install securely."
Donelle W.Verified
No
The Cat Cabana Cat Enclosure 2.0m
Purchased item
The Cat Cabana Cat Enclosure 2.0m
"Fast delivery easy to assemble for one person"
Margaret C.Verified
Great service, great quality & value!
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Quality made, looks beautiful and perfectly p..."
Rodrigo M.Verified
No
Replacement flap V1.9 (No Mohair) Pre- 2015 models
Purchased item
Replacement flap V1.9 (No Mohair) Pre- 2015 models
"Simpliy lasts"
Belinda B.Verified
No communication after purchase. Reached out for an update after 1 week and still nothing.
FREE - Security Pack
Purchased item
FREE - Security Pack
"HAVE NOT RECEIVED MY ORDER!!"
Alana S.Verified
Customer support was a scam. See previous feedback for the full story. In the rarity they answered the phone, they were rude and condescending, unwilling to help. The cosmetic markings they pictured were on the door when it arrived to me and when I had no choice but to pay $80 to get it back because wouldn’t just wipe the markings off like I told them they would, I did it myself. It’s just from being in the box. Absolute scam and a waste of money. Customer support? Absolute joke
Purchased item
Return Reship
"Customer service was terrible from the beginn..."
Leroy G.Verified
High quality stuff .
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Worth every penny , had other doors before th..."
Brett N.Verified
Service was good
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"We found the extension very difficult to add..."
Clive C.Verified
Thank you for the prompt replies. It makes buying products easier especially when unsure. People want consistency and also to know that a product will be refunded when returned if it doesn't work. Great job!
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"We honestly thought it wouldn't work on our s..."
Tracey G.Verified
Was told I am a few days out of a being eligible for a refind. They don’t stand behind their product and ignore and trivialise your concerns and dodge all responsibility for backing up their low quality products.
Pet Stroller with ISO-FIX Car Carrier
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"This stroller is not value for money. $350 fo..."
Amy L.Verified
Thank you so much for being so easy to deal with and offering a replacement item and sending it within hours of me contacting you!
Invisi Flap Pet Door For Glass
Purchased item
Invisi Flap Pet Door For Glass
"I had a minor issue with my first doggy door..."
Del B.Verified
Arrived in two days over Christmas New Year period, so quick delivery.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Great door, easy assembly. We didn’t remove l..."
Surong G.Verified
Nice design.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Quick delivery, We bought a small extension..."
Kara P.Verified
Took nearly one week from receiving my return to get back to me. Very unhelpful and communication takes ages.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Would not recommend. The product did not fit..."
Jon T.Verified
The screw rust unfortunately but we still love it
Invisi Flap Pet Door For Glass
Purchased item
Invisi Flap Pet Door For Glass
"Easy access for dogs and looks great"
Meagan C.Verified
No
Extension piece
Purchased item
Extension piece
"It’s great."
Valerie L.Verified
Easy to order quick to deliver.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Easy to install very happy with the quality"
Jimelie R.Verified
The door itself is really great.
Dog Breed Bumper Stickers
Purchased item
Dog Breed Bumper Stickers
"Was very hard to seperate to apply the sticke..."
Ron J.Verified
Put together easily.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Fitted together well. Now trying to get my gr..."
Heather G.Verified
No
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Very quick delivery! Patio insert & adapter..."
Tri D.Verified
Scam business
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Scam business"
Rachael R.Verified
No
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Positives: Great pet door. My dog can use it..."
Debbie K.Verified
It would be better to see the pram in a shop. It is bigger than I imagined and bigger than I need (toy poodle). I shouldn’t buy big things on the Internet.
Pet Stroller with ISO-FIX Car Carrier
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"Service was fast and efficient. Pram was easy..."
Helen H.Verified
We can now go out without leaving our verandah door ajar.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"We have double glazed sliding door so was a b..."
Diana M.Verified
Delivery was quick and efficient
FREE - Security Pack
Purchased item
FREE - Security Pack
"Looks Great"
Peter C.Verified
Good product and because you include a security pack, I have recommended it your pet doors to other people
FREE - Security Pack
Purchased item
FREE - Security Pack
"Used all the items in the security pack to se..."
Lynette S.Verified
Thank you.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"Extremely good quality and very functional fo..."
Ewen W.Verified
Very easy to deal with and a great product
Aluminium Pet Door
Purchased item
Aluminium Pet Door
"I only purchased the door as a trial as I hav..."
Sandy B.Verified
I waited for over a month for it to arrive.
Patio Pet Door Insert
Purchased item
Patio Pet Door Insert
"The pet door is marketed as being compatible..."
Leonie M W.Verified
I found the receptionist very helpful with the problems I was having trying to fit door.
FREE - Security Pack
Purchased item
FREE - Security Pack
"I didn’t use these security measures as I did..."
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