La Luna Pet Care store reviewsSee product reviews

Web site is well set up

No fuss

Great to order, received the parcel in good condition and very timely.

Great. Friendly service, fast delivery and quality products. Highly recommend.

There was a delay with the items with no communication, I had to follow up and was then told there was a delay.

speedy service and helpful installing tips

The door itself is well made, but I'm having trouble fitting it. Might be my dodgy sliding door, but I can't get it to work for me

Great customer service

Time was good

Fast delivery product is far more superior than what we previously used, the dogs use it without effort and it is easily set up. A very sturdy design and ties in with the sliding doors almost as a fixture.

Communication was easy and delivery was prompt but nobody could explain why this door did not fit properly as my previous door did.

Support was quick.

Good

Easy to order. Came really quickly

Excellent

My general experience with La Luna Pet Care has been exceptionally positive from start to finish. As both a customer and a manufacturer, I naturally pay close attention to the full end-to-end experience, including communication, operational efficiency, product quality, and after-sales care. In this instance, La Luna Pet Care has exceeded my expectations across every one of these areas. From the moment I placed my order, the communication was clear, timely, and genuinely customer-focused. I was

Very helpful

Ver good

Great friendly staff who go above and beyond expectation

Easy

There was a slight hiccup with my order but the administration team fixed it quickly & effectively

.

Ok

Said most orders ship same day, took like 3-4days to ship.

quick and easy. No fuss

Well made. Easy delivery

Great product door itself Better communication for despatch and or stock delays or if coming from overseas

Great service and delivery was very quick.

Goods came a little late but still a lot quicker than other brands we looked at

Frustrating experience in relation to ‘security pack’ inclusion in the delivery. When I spoke to your agent that is was missing, I was told to take a photo of what was delivered to prove it wasn’t delivered which makes absolutely no sense.

Excellent

Never received the wheel with the order

Excellent components and turnaround service. Videos are very helpful.

Excellent service

needs someone who can speak proper English. other than that not to bad

As per previous comment

Easy to order and good delivery time frame.

I rang to order and was advised on what to purchase. I needed 2 extension pieces. Everything arrived within a week. Great company to deal with!

Easy to purchase and arrived quite quickly!

3 stars due to product being scuffed, chipped and hard to secure and install properly.