Karl D.Verified
Good
Purchased item
FREE - Security Pack
"The security pack did nothing for my door .
I..."
La Luna Pet Care store reviewsSee product reviews
Mandi H.Verified
Fast delivery
Purchased item
Dog Breed Bumper Stickers
"Love my daxie bumpers"
Russell W.Verified
Informative website, easy order and delivery process. Thanks.
Purchased item
Screen Door Adapter
"Provides good integration with dog door, slid..."
Pierre U.Verified
Great
Purchased item
Patio Pet Door Insert
"Door insert is great. Just a bit of a challen..."
Kylie B.Verified
Ordering was very easy and delivery was quick.
Purchased item
Patio Pet Door Insert
"We needed a bigger door for our dog and decid..."
Matthew J.Verified
Great product
Purchased item
Replacement Pet flap V3.0
"Easy to fit, on gaffing about."
Rebecca L.Verified
Quick ordering process
Great website
Purchased item
Replacement Pet flap V3.0
"Item arrived quickly and well packaged. I bou..."
Jeff D.Verified
Slow, confusing support. Erroneous charges to our credit card and false information provided regarding installation. Issues with shipping and accuracy of product description and specifications. Support emails confirm they rely on false advertising (photos do not actually reflect the product you may receive).
Purchased item
FREE - Security Pack
"Do not buy! Really poor experience with this..."
Leanne F.Verified
It was easy to find what I wanted. It arrived quickly and they sent me a video of how to install it which made it easy to do
Purchased item
Replacement Pet flap V3.0
"The flap was easy to fit and looks great"
Clare M.Verified
The dog sliding door insert was everything I wanted. Being able to purchase replacement flaps is excellent.
Purchased item
Replacement Pet flap V3.0
"It was very easy to install in my existing do..."
Monique J.Verified
Shop was easy online & delivery was extremely fast. Product was just missing wheel reflectors as per instructions kit
Purchased item
Sports Large Pet Stroller
"Sports Pram was better quality than expected,..."
Michael S.Verified
Easy to purchase.
Purchased item
FREE - Security Pack
"Great production wish I had brought the scree..."
Brooke M.Verified
Easy to order, arrived in a timely fashion.
Purchased item
Replacement flap V1.9 (No Mohair) Pre- 2015 models
"Had this product for over 12 years, it’s exce..."
Michael R.Verified
Far too long for something so basic
Purchased item
Screen Door Adapter
"It would have been nice to have been made awa..."
Jenny G.Verified
Wrong advice was given so ended up ordering wrong product
Purchased item
Replacement Weather Seal Kit
"Advice was wrong when order ended up with som..."
David R.Verified
.
Purchased item
Patio Pet Door Insert
"It looked great. It was easy to setup. It was..."
Jill R.Verified
Poor customer service
Purchased item
FREE - Security Pack
"This company do not offer a 30 day return. D..."
Robin V.Verified
Easy ordering and fast delivery. Would like to see more information on recommended openings per kg of dog.
Purchased item
Patio Pet Door Insert
"Good frame and concept overall. Bought the se..."
Alan L.Verified
Prompt delivery
Purchased item
Replacement Pet flap V3.0
"Fitted well"
Michael G.Verified
Great product.
Purchased item
FREE - Security Pack
"Good quality. Timely delivery."
Angela J.Verified
It was delivered to our door
Purchased item
Patio Pet Door Insert
"My little dog has no worries going thru this..."
Gay B.Verified
Easy to navigate La Luna site
Purchased item
Replacement Pet flap V3.0
"Video was extremely helpful and inserting new..."
Wayne M.Verified
Some of the documentation and videos require updating to match current offerings. No installation manual received with the Screen Door Adapter.
Purchased item
Patio Pet Door Insert
"."
Jody B.Verified
Highly recommend
Wonderful service and product
Purchased item
Replacement Weather Seal Kit
"Incredible service, so happy with the product..."
Yvette G.Verified
.
Purchased item
FREE - Security Pack
"I cancelled my order 2 hour after I purchased..."
Paul W.Verified
Easy to deal with
Purchased item
Patio Pet Door Insert
"It fits well"
Sofia F.Verified
I didn’t like they made me buy things I didn’t need
Purchased item
Pet Door Installation - Service
"Installed as expected"
Cathy R.Verified
Easy purchase, quick delivery. How it should be!
Purchased item
Patio Pet Door Insert
"The door was pretty easy to install and it lo..."
Lee W.Verified
Pretty easy to navigate and determine what I needed, although ended up buying too many additional items through the solution/parts picker (which worked great).
Delivery via the courier was less than stellar, however. I ordered it on 18 June and was informed it was being shipped on 22 June (pretty good turnaround). As I selected the one-piece, it came via a courier who didn't manage to deliver it at all. I had to come and collect when it was 'ready' on 1 July...in the pouring rain.
Purchased item
Patio Pet Door Insert
"A great product that fits well, although vide..."
AmandaVerified
Great
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"Senna’s new pet carrier is gorgeous … her dad..."
Ruth B.Verified
Very helpful web site especially the video on how to install the pet door
Purchased item
Patio Pet Door Insert
"The pet door works well much better than havi..."
Tracey H.Verified
😀
Purchased item
Patio Pet Door Insert
"😀"
Maxine C.Verified
shoping ok installation has challenges
Purchased item
BarLock (installation free)
"having trouble with air leak between tje 2 sl..."
Colin G.Verified
Great communications, rapid delivery
Purchased item
Patio Pet Door Insert
"Great product. Rapid delivery, easy to instal..."
Elizabeth A.Verified
Very happy with purchase, the way the item was packaged and the assembly instructions provided.
Purchased item
Screen Door Adapter
"Great idea, but we realised we didn’t need it..."
Jane L.Verified
Difficult to return
Purchased item
Pet Door Tunnel Kit
"It was ordered in error and wasn't obvious t..."
Emma C.Verified
Not what we expected and took a long time to arrive from “Bunnings”
Purchased item
Patio Pet Door Insert
"We bought the door that said it would fit our..."
Leanne K.Verified
Quick delivery and responded quickly to my query.
Purchased item
Pet Stroller with ISO-FIX Car Carrier
"Really love the stroller. My poodle does too!..."
Loretta D.Verified
Very easy to order
Purchased item
Aluminium Pet Door
"Great quality- looks great"
Madeleine W.Verified
We ordered it online and no issues with the delivery.
Purchased item
Patio Pet Door Insert
"It does the job and looks good! Thanks for a..."
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