La Luna Pet Care Store review | Loox

La Luna Pet Care store reviewsSee product reviews

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Pranav S.Verified
Pointless customer care team. May as well use an ai bot which would defer me to a 14 day return policy. I’m stuck with unused unopened goods that La Luna advised me to purchase from the over-estimator tool online. Please refer to my email to support and get back to me if this there is a chance to turn this around.
BarLock (non installation)
Purchased item
BarLock (non installation)
"Absolute junk quality and overpriced goods. T..."
Shane M.Verified
Great service and quick delivery
Replacement flap V3.0 [Size: Large]
Purchased item
Replacement flap V3.0 [Size: Large]
"Great service and quick delivery."
Jenny K.Verified
Fabulous
Pet Stroller with ISOFIX Car Carrier [Frame Colour: Black] [Material Colour: Black]
Purchased item
Pet Stroller with ISOFIX Car Carrier [Frame Colour: Black] [Material Colour: Black]
"Fabulous…"
Fiona M.Verified
Great once I spoke with them
Calming Pet Bed [Size: Large 80cm] [Colour: Light Grey]
Purchased item
Calming Pet Bed [Size: Large 80cm] [Colour: Light Grey]
"It’s a great looking bed"
Tammy G.Verified
Team is really responsive
Security Pack [Colour: Silver]
Purchased item
Security Pack [Colour: Silver]
"Everything was really good except the extensi..."
Robert S.Verified
Prefect in every way, great price, excellent quality, and prompt delivery. A+++
Folding Patio Pet Door Insert [Colour: Black] [Size: Large]
Purchased item
Folding Patio Pet Door Insert [Colour: Black] [Size: Large]
"Great valued product- well made and easy to a..."
Peter G.Verified
Good service all round. Would recommend to anybody else seeking a pet door.
Replacement Weather Seal Kit
Purchased item
Replacement Weather Seal Kit
"Very happy with my purchase. My border collie..."
Keith E.Verified
Not great customer service
BarLock (non installation)
Purchased item
BarLock (non installation)
"It broke after a week"
Lois M.Verified
Easy to search for the products I needed to re-furb our cat door insert. My order arrived very quickly and was well packed. Will definitely buy from again next time I need parts! My door looks like new again now! Thank you :)
BarLock (non installation)
Purchased item
BarLock (non installation)
"Very easy to install, perfect for a rental. G..."
Teri O.Verified
they are great and easy to deal with.
Replacement flap V3.0 [Size: Medium]
Purchased item
Replacement flap V3.0 [Size: Medium]
"the new flap is dirty again , it may have bee..."
Kristy H.Verified
Great
Calming Pet Bed [Size: Large 80cm] [Colour: Teal]
Purchased item
Calming Pet Bed [Size: Large 80cm] [Colour: Teal]
"Great bed BUT my dog has not shown a lot of i..."
Craig W.Verified
Easy process
Security Pack - [White]
Purchased item
Security Pack - [White]
"Great product"
Merrilyn M.Verified
Wonderful experience shopping with La Luna Pet care
BarLock (non installation)
Purchased item
BarLock (non installation)
"Great product"
Gary H.Verified
great
Replacement flap V3.0 [Size: Medium]
Purchased item
Replacement flap V3.0 [Size: Medium]
"can see out"
Richard O.Verified
Easy. Good communication.
Replacement flap V3.0 [Size: Small]
Purchased item
Replacement flap V3.0 [Size: Small]
"cat uses it often, but we didn't attach the m..."
Philip G.Verified
Great to deal with. Fast delivery.
Patio Pet Door Insert [Colour: Cream] [Size: Large]
Purchased item
Patio Pet Door Insert [Colour: Cream] [Size: Large]
"Great product. Everything fits well. Just wh..."
Sylvia B.Verified
Great website with lots of information and easy to order.
Folding Patio Pet Door Insert [Colour: Cream] [Size: Small]
Purchased item
Folding Patio Pet Door Insert [Colour: Cream] [Size: Small]
"Fast delivery, easy to install and looks grea..."
Sue-ellen G.Verified
Was told about La Luna products by a friend, easy online shopping, fast delivery
Patio Pet Door Insert [Colour: Cream] [Size: Large]
Purchased item
Patio Pet Door Insert [Colour: Cream] [Size: Large]
"Easy to install, good size for large dog, fas..."
Melissa D.Verified
We’re happy with the product however at the time of purchase it said in stock. We followed up when it never arrived and were told that they had sold us a sold out product. It was then over a month before new stock arrived and was delivered. After the initial hiccup the customer service team were communicative and checked in that we had received our order. The product is great so I have given 4 stars.
Folding Patio Pet Door Insert [Colour: Cream] [Size: Medium]
Purchased item
Folding Patio Pet Door Insert [Colour: Cream] [Size: Medium]
"We love our pet door. We ordered the cream an..."
Karen D.Verified
Easy to buy from their site, I just wish they sold the cat cage netting separately - ours is disintegrating at the zip from being in the sun.
Hammock For The Cat Cabana Cat Enclosure
Purchased item
Hammock For The Cat Cabana Cat Enclosure
"Cat loves lazing in both hammocks"
Craig D.Verified
Helpful when i asked for support and updated me on the progress of my order
Security Pack - [Black]
Purchased item
Security Pack - [Black]
"Really easy to use"
Rod G.Verified
Easy
Screen Door Adapter [Colour: White]
Purchased item
Screen Door Adapter [Colour: White]
"Does the job but a bit fiddly to install."
Mary G.Verified
Quick response time
Extension piece [Size: Medium] [Colour: Black]
Purchased item
Extension piece [Size: Medium] [Colour: Black]
"My dog loves it, so easy to access out side a..."
Cathy C.Verified
.
Extension piece [Size: Medium] [Colour: Silver]
Purchased item
Extension piece [Size: Medium] [Colour: Silver]
"."
Barbara P.Verified
Serviceman attended when arranged
Installation Service: Timber Door- Fancy
Purchased item
Installation Service: Timber Door- Fancy
"Dog is very comfortable using his doggy door"
Fiona H.Verified
Great service, postage and item is exactly as described!
Folding Patio Pet Door Insert [Colour: Cream] [Size: Large]
Purchased item
Folding Patio Pet Door Insert [Colour: Cream] [Size: Large]
"Great product, sturdy and easy to fit and rem..."
Judy W.Verified
Simple and painless
Replacement flap V3.0 [Size: Medium]
Purchased item
Replacement flap V3.0 [Size: Medium]
"Easy to install, keeps out pests and vermin b..."
Inken W.Verified
A bit disappointed that one of the items ordered didn’t arrived, to later discover it is unavailable, with refund taking some time.
Security Pack [Colour: Silver]
Purchased item
Security Pack [Colour: Silver]
"Very helpful, but didn’t work for our preferr..."
Jacqueline H.Verified
Great service. Quick and easy delivery.
Sports Pet Stroller
Purchased item
Sports Pet Stroller
"I wish I had purchased this years ago. Fits a..."
Andrew P.Verified
Good service prompt postage thanks
RFID Microchip Pet Door
Purchased item
RFID Microchip Pet Door
"Works as expected and advertised. Good door."
Shayne F.Verified
great
Folding Patio Pet Door Insert [Colour: White] [Size: Large]
Purchased item
Folding Patio Pet Door Insert [Colour: White] [Size: Large]
"fits well, didnt take long for the dog to get..."
Michelle D.Verified
pretty good
BarLock (non installation)
Purchased item
BarLock (non installation)
"Doesnt fit"
Graham V.Verified
Easy to navigate. Products are good quality.
Folding Patio Pet Door Insert [Colour: Black] [Size: Large]
Purchased item
Folding Patio Pet Door Insert [Colour: Black] [Size: Large]
"Works as promised. Not difficult to install."
Nina R.Verified
Excellent and easy to decide which door to get. Fast delivery.
Folding Patio Pet Door Insert [Colour: Black] [Size: Medium]
Purchased item
Folding Patio Pet Door Insert [Colour: Black] [Size: Medium]
"Brilliant…no more playing door person to our..."
Jane C.Verified
Easy to order
Extension piece [Size: Small] [Colour: Black]
Purchased item
Extension piece [Size: Small] [Colour: Black]
"Door is great but the weather seals keep fall..."
Vic F.Verified
Poor customer service...
Extension piece [Size: Medium] [Colour: Black]
Purchased item
Extension piece [Size: Medium] [Colour: Black]
"Avoid this company.. Go to Bunnings..."
Carolyn H.Verified
door was not suitable I need to sell door, can you advise who I can re-sell this product to
Patio Pet Door Insert [Colour: Black] [Size: Medium]
Purchased item
Patio Pet Door Insert [Colour: Black] [Size: Medium]
"Pet door was not suited to my door, I need to..."
Rochelle A.Verified
No problems at all
Patio Pet Door Insert [Colour: Cream] [Size: Large]
Purchased item
Patio Pet Door Insert [Colour: Cream] [Size: Large]
"Dogs of all sizes use it in my doggy daycare,..."
Kate C.Verified
Experience is them was great
Folding Patio Pet Door Insert [Colour: White] [Size: Small]
Purchased item
Folding Patio Pet Door Insert [Colour: White] [Size: Small]
"We love the dog door, it’s really changed our..."
Deb L.Verified
Great service
Calming Pet Bed [Size: Extra Large 100cm] [Colour: Dark Grey]
Purchased item
Calming Pet Bed [Size: Extra Large 100cm] [Colour: Dark Grey]
"Great - he loved it"
La Luna Pet Care store reviewsVisit store