Thel S.
Clint is really good to work with.
Purchased item
Modern Flames Orion Traditional 36" Heliovision Virtual Built-In Electric Firebox
"It looks good but the blower went out in the..."
Electric Fireplaces Depot store reviewsSee product reviews
Donald Q.
Good selection of products at fair prices.
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"Love it!"
Jenna B.
Ordering what easy. Verifying finishes was easy
Purchased item
Amantii Symmetry Lumina 60'' Wall Mount / Recessed Smart Indoor/Outdoor Electric Fireplace
"Order and Delivery was easy to coordinate."
Donna C.
They will be onboard to sell you anything, but when it comes time to fix anything under warranty buyer beware. Ordered a Dimplex firebox that worked for 4 days. 26 days later still getting a run around. Not a happy customer.
Purchased item
Dimplex 39" Deluxe Built-In Electric Firebox
"Not a good experience at all. The remote that..."
Jennifer L.
It was easy and fast
Purchased item
SimpliFire 30" Electric Fireplace Insert
"Love it!!"
Ryan R.
C
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"C"
Mark H.
Great company to deal with.
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"Very nice unit. Would highly recommend it. 👌"
Mitchell K.
Very helpful and pleasure to deal with
Purchased item
Modern Flames Orion Slim 60" Heliovision Virtual Recessed / Wall Mount Electric Fireplace
"Beautiful"
Matthew A.
Electric Fireplaces Depot provided the best price and excellent customer service for when I needed to file a warranty claim. They responded very quickly and were very attentive
Purchased item
Amantii Symmetry Lumina 60'' Wall Mount / Recessed Smart Indoor/Outdoor Electric Fireplace
"This is a very good fireplace for the price...."
Mary Pat F.
Loved the website and ease of ordering. Delivery could have been a little more accurate, but overall it went very well, and customer service people were super responsive when asked about timing.
Purchased item
SimpliFire 35" Electric Fireplace Insert
"This is my 3rd SimpliFire Fireplace. We bough..."
Quan T.
Packages are packed and shipped carefully.
Purchased item
Napoleon Astound 74" FlexMount Smart Multi-Side Wall Mount | Recessed Electric Fireplace
"Nice and sturdy fireplace. The wood and rocks..."
Mark M.
Easy pesy
Purchased item
Touchstone Sideline Fury 57" Smart Wall-Mount | Recessed Electric Fireplace
"Easy to install, looks great"
Joseph F.
Shipping was on time
Purchased item
Napoleon Entice 60'' Wall Mount / Recessed Linear Electric Fireplace
"Installation was easy and effortless."
Christian S.
Easy
Purchased item
Napoleon Alluravision 42'' Deep Wall Mount / Recessed Linear Electric Fireplace
"Looks and works great!"
David F.
Great Company
Purchased item
Napoleon Luminex 65" LCD Virtual Smart Multi-Sided Built In Electric Fireplace
"Customer service and sales were great. The pr..."
Timothy T.
Ease of purchase and great price; straight forward shipping.
Purchased item
Modern Flames Redstone 26" Built In Electric Firebox Insert
"Beautiful electric firebox--easy to set up, a..."
Diane T.
Had difficulty with my order and ending up with 4 orders. My credit card company flagged it and contacted me. I called this vendor and they were very understanding and helpful. Only two were billed and she credited the extra unit.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"It was very easy to install and keeps our 24x..."
Dianne L.
😊
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Great"
Robert J.
Great shipping and order updates.
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"I installed in a wood fireplace since we rar..."
Marika
Great experience.
Purchased item
Modern Flames Tall Flame USB Upgrade for Orion Linear Electric Fireplaces
"The tall flame works perfectly for the real w..."
Tracy B.
Happy with our purchase and the way it was delivered
Purchased item
Ember Mat for Dimplex Revillusion 20" Electric Log Insert
"Don’t get the fireplace insert without the ma..."
Terry B.
Very nice people to deal with. Took a little longer to deliver with the Christmas holiday but worth the wait.
Purchased item
Modern Flames Redstone 26" Built In Electric Firebox Insert
"We had fun installing them in our house in Pa..."
Preston S.
I don’t think enough info was placed in the description.
Purchased item
Dimplex 33" Deluxe Built-In Electric Firebox
"The heater works great, and it looks great, b..."
Linda C.
Easy online order
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"Easy to assemble. Looks genuine and heat feat..."
Mark G.
All good.
Purchased item
New Dimplex Revillusion 30 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"Not installed yet"
Jan S.
Great people to do business with with
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Beautiful simple to install couldn’t be happi..."
Kenneth S.
No problems here
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert
"I have a very odd shaped fire place. It is an..."
Alexander W.
Perfect
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"Fast shipping! Awesome product!"
Rick P.
The sales person I worked with was hard to understand, but he did his best to help me make a quick decision, as I was trying to make this purchase before the discount period ended. As mentioned earlier, when I had a problem with shipping due to damage in transport, Modern Flames support was on it and took care of it quickly.
Purchased item
Challenger 50'' Wall Mount / Recessed Linear Electric Fireplace
"The customer service was great when FedEx dam..."
Ali B.
good packaging and received as expected!
Purchased item
New Dimplex Revillusion 36 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"It is a great high quality fireplace. I wish..."
Patricia D.
Shopping was a bit harder as I was misled to think that I could get different sized edging pieces for my order. Once I talk to someone, we realized I didn’t really need the extra pieces.
Purchased item
Dimplex 28" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Easy to put in place, looks as good as I exp..."
Gary A.
It was quick and easy.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"It looks great but the Mirage Flame Panel ref..."
Jim C.
Easy transaction.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Looks very nice"
Leann N.
Called for information, person I spoke to was very helpful and friendly answered all my questions
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"I absolutely love the appearance of the unit..."
George L. D.
It was packed well & received it on time in good condition. Thanks
Purchased item
Napoleon Woodland 27'' Electric Fireplace Log Insert
"It looks beautiful & works great. Packaged v..."
Oleksii M.
Love it
Purchased item
Napoleon Cineview 30'' Electric Firebox Insert
"Really good product. Easy to install. Looks l..."
Denver D.
The transaction was easy and shipping was fast
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"I think the log insert looks great! It doesn’..."
Todd C.
Great price..shipping communication needs work though
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert
"Fast shipping..mostly.. as advertised...fun t..."
Toby C.
I called Electric Fireplaces Depot because I was scrolling the internet looking for a very specific electric insert for my fireplace
The person who helped me could not have been nicer or more helpful
The order came on time and in great shape
I could not be happier
Purchased item
Dimplex Revillusion 20" Electric Birchwood Log Insert
"The birch log insert is absolutely fantastic!..."
Chris K.
Well packed and fast shipping.
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"This fireplace looks great and is a nice addi..."
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