Jeffrey K.
Very helpful staff when ordering, but follow up on the delays have been disappointing.
Purchased item
SimpliFire Allusion Edge 50" Virtual Wall Mount / Recessed Linear Electric Fireplace
"Love the fireplace but the birch logs have no..."
Electric Fireplaces Depot store reviewsSee product reviews
Dale T.
Very easy ordering and came within a week
Purchased item
Dimplex Nova 26" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Very easy to add to our existing tv stand.
Lo..."
Holly W.
Quick service and very helpful
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"Just LOVE this insert! Warms up the room nice..."
Henry P.
Easy to order and shipping was perfect well packaged.đź‘Ť
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Love it it fits my fireplace perfectly and it..."
Lindsey S.
Easy
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Perfect ambience without the worry of a log f..."
Joseph M.
FDast shipping!
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"Perfect fit for Heatilator firebox. Realisti..."
Courtney A.
You all answered all of my questions insured that I chose a product that aligned with exactly what I was wanting.
Purchased item
Touchstone Sideline Elite Pro 60" Smart Wall-Mount / Recessed Linear Electric Fireplace
"Fits perfectly and it beautiful on!"
Dominic B.
Had a great experience. Shipped quicker than expected
Purchased item
Dynasty Harmony 64'' Built-In Linear Electric Fireplace - BEF Series
"Fantastic fireplace and great shipping servic..."
Sandra D.
Our shopping experience with Electric Fireplaces Depot was so easy and the unit came on a pallet in perfect condition. Shipping information was communicated throughout the process so we knew exactly when the fireplace would be delivered.
Purchased item
Modern Flames Orion Multi 76" Heliovision Virtual Multi-View Built-In Electric Fireplace
"We are extremely happy with the Modern Flames..."
Brian S.
EFD was great. The chat experience was surprisingly helpful including quotes and confirming fitment. I received it very quickly in good condition at a lower price than any local place would offer.
Purchased item
TruWood Premium Large Timber Kit
"Would definitely recommend the TruWood upgrad..."
Susan O.
Shipping time was great
Purchased item
Napoleon Astound 74" FlexMount Smart Multi-Side Wall Mount | Recessed Electric Fireplace
"So far, enjoying the fireplace. Thank you"
Cheryl E.
that process went smoothly
Purchased item
Touchstone Chesmont 50" White Smart Wall Mount 3-sided Electric Fireplace
"its open awaiting install next week. so far..."
Brian T.
Item was in stock, shipping ETA was on point
Many other companies could not give me accurate answers
Purchased item
Napoleon Element 36'' Dual Voltage Built-In Electric Firebox Insert
"Everything was delivered just great, I have n..."
Douglas C.
Very easy online shopping experience
Purchased item
SimpliFire Inception 36" Virtual Fireplace | Wescott Mantel Package | Folio Front
"Wonderful Fireplace Unit Entire system includ..."
James S.
excellent website, quick shipping and well packed. great customer service when i had a technical question
Purchased item
Tall Flame USB Upgrade for Orion Slim/Multi Electric Fireplaces
"included log set is a bit underwhelming. try..."
Keith S.
Everything was great!
Purchased item
Modern Flames Orion Slim 60" Heliovision Virtual Recessed / Wall Mount Electric Fireplace
"Ordering and shipping were great. Absolutely..."
Greg M.
Online dimensions and pictures were accurate and helpful.
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"We replaced a ventless gas fireplace that ove..."
Betty P.
It was easy and it didn't take long for delivery.
Purchased item
SimpliFire 30" Electric Fireplace Insert
"It's a very nice- looking fireplace insert. I..."
Hector D.
Fast shipping thank you
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"In the process of installing it but happy wit..."
Vicky B.
Easy. Quick.
Purchased item
IgniteXL Dimplex 74" Linear Recessed / Built in Electric Fireplace w/ Driftwood Log Kit
"After researching all the fireplaces we settl..."
Meegan R.
fast shipping
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"Easy to install and operate, we enjoy all the..."
Valli G.
We had questions regarding the installation before purchasing & called the company. They were very friendly & knowledgeable & answered all questions.
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert
"So glad to have finally found the right inser..."
Scott Kennedy
Poor customer service, poor communication.
Purchased item
Modern Flames Landscape Pro Slim 96" Built In Linear Electric Fireplace
"I am not happy with the way Electric Fireplac..."
Dale W.
Very positive experience
Purchased item
Modern Flames Orion Slim 52" Heliovision Virtual Recessed / Wall Mount Electric Fireplace
"My only complaint is that of all the reviews..."
Todd C.
The fireplaces were delivered well package, and on time.
Purchased item
New Dimplex Revillusion 42 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"We put one of these in our townhome. It was t..."
Michele M.
It was easy to order online and came quickly.
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"The fireplace looks so real, and I like all t..."
Abbey L.
Great communication, fast delivery
Purchased item
New Dimplex Revillusion Portrait 36 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"This is the most realistic electric fireplace..."
Shawn S.
Purchased two Modern Flames Landscape Slim 68" fireplaces from Electric Fireplaces Depot and couldn’t be happier. Quick turnaround, shipped via FedEx Freight with easy delivery scheduling, and arrived in perfect condition. Setup was simple, and both units worked flawlessly. Special thanks to Clint, who was helpful throughout and honored the original price despite a website error. Excellent products and outstanding customer service!
Purchased item
Modern Flames Landscape Pro Slim 68" Built In Linear Electric Fireplace
"I recently purchased two Modern Flames Landsc..."
Antonis P.
Excellent customer service. Clint Istre did a great job answering my questions and helping me with the timing of the delivery.
Purchased item
New Dimplex Revillusion 30 inch Built-In Electric Firebox w/ Glass and Plug Kit | Weathered Concrete
"Great looking fireplace. Very realistic!"
Kenia M.
Very helpful
Purchased item
Dimplex IgniteXL 67" Industrial Modern Wall Mount Mantel in Premium Iron Finish
"Love it!"
Barbara F.
Easy and great price, fast shipping
Purchased item
TruWood Slim Logs Kit: Logs and Tall Flames USB Upgrade
"Wasn’t as easy to put together as shown in al..."
Carlo D.
Smooth transaction
Purchased item
Napoleon Entice 50'' Wall Mount / Recessed Linear Electric Fireplace
"Looks great!"
Walter R.
I was a bit hesitant to buy because the price was so much better than anywhere else I could find. I went for it and the log insert arrived via Fedex within a week. Everything was in good shape and it works great
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"I was a bit hesitant to buy because the price..."
Rhonda W.
Our fireplace arrived with damage inside (the back screen shattered during shipping). Customer Service was very responsive and after a few weeks we received a replacement in perfect condition! Although it was inconvenient that it arrived broken, sometimes things like this just happen, and how it is dealt with makes all the difference in the world. I appreciated the care and concern from Angela in Customer Service - she made sure it all worked out!
Purchased item
Amantii Symmetry Bespoke 42'' Wall Mount / Recessed Linear Indoor/Outdoor Electric Fireplace
"We had a gas burning, brick fireplace from th..."
Juvenal B.
Excellent communications and fast delivery. Best price for this unit anywhere.
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"Love it so much I bought a second one for our..."
Eric A.
Good customer service.
Purchased item
Modern Flames Orion Traditional 36" Heliovision Virtual Built-In Electric Firebox
"Very pleased with the fireplace!"
Gregg J.
Very knowledgeable and helpful.
Purchased item
Open Box Modern Flames Redstone 26" Built In Electric Firebox Insert
"Great help in ordering. Easy to install. Look..."
Sandra K.
I asked via chat for a discount and it was provided
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"I've researched electric log sets on many web..."
Zachary G.
Great experience
Purchased item
Modern Flames Orion Traditional 42" Heliovision Virtual Built-In Electric Firebox
"Amazing."
Garrick S.
Easy and quick. Customer service was there to answer any questions we had and the driver helped us open the package to make sure it was no dents or glass broken.
Purchased item
New Dimplex Revillusion 42 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"absolutely love the fireplace. This fireplace..."
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