Jason C.
Great technical customer service.
Purchased item
Dimplex Nova 28" Multi-Fire XHD Plug-in Electric Firebox - Acrylic Glass
"Perfect fit for an older model replacement."
Electric Fireplaces Depot store reviewsSee product reviews
Jerry E.
beat competitor price and fast shipping
Purchased item
Dimplex Nova 33" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Love the flame and operation. Wish they had..."
Cleve C.
Good service
Purchased item
Tall Flame USB Upgrade for Orion Slim/Multi Electric Fireplaces
"Better flame. Still not high def 4k"
Karen E.
Delivered quickly!
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"We just had our Napoleon electric fireplace l..."
Charlotte W.
Horrible company
Purchased item
Open Box Dimplex Revillusion 30" Fresh Cut Wood Log Accessory
"It was a deceptive description and showed a p..."
Margaret A.
Delivered very quickly
Purchased item
Dimplex 23 Inch Deluxe Electric Fireplace Log Insert. DFI2310 | DFI23106A
"This was my second one had first one for year..."
Melanie P.
Easy shopping. The rep we spoke to was extremely helpful!
Purchased item
Napoleon Woodland 18'' Electric Fireplace Log Insert
"The insert looks so realistic. Love it!"
Terry N.
It was great!
Purchased item
Holiday Special | Free Wall Mount Remote Controller For Napoleon Smart Fireplace
"works great !"
Arten C.
Amazing
Purchased item
Modern Flames Spectrum Slimline 50'' Wall Mount / Recessed Linear Electric Fireplace
"Super great"
Curt B.
The whole process was very easy and stress-free!
Purchased item
Dimplex Nova 33" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Unit arrived in good condition. Very pleased..."
Bruce W.
Delivery took longer than expected. Apparently due to weather.
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"Looks good. The remote is kinda cheap and nee..."
Alex Z.
Only negative thing is the delays to reaching someone via telephone.
Purchased item
Evonic 40" E-Lectra Linear Multi-View Built-In Electric Fireplace
"Electric Fireplace Depot is a good place to d..."
Greg E.
Easy transaction
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"Love this stove arrived on time and perfect c..."
Matthew S.
My wife and I really enjoy our new fireplace insert. It provides some warmth when our family room becomes a bit chilly. It has been delightful to enjoy the realistic flame feature without the hassle of starting a fire. No cleanup!
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"My wife and I both enjoy our fireplace insert..."
Laurie
Great customer service. Friendly staff. Wonderful sales experience.
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"Customer service is top notch. One log was ch..."
Jim M.
No
Purchased item
SimpliFire Allusion Slim 50'' Wall Mount / Recessed Electric Fireplace
"Fireplace itself is beautiful & works great!..."
Rosemary P.
Efficient!
Purchased item
Napoleon Allure Vertical 32'' Wall Mount Electric Fireplace
"It is quite lovely."
Kyle D.
Quick helpful team and pretty quick shipping
Purchased item
Touchstone Sideline 60” Wall-Mount / Recessed Electric Fireplace
"Works great! Looks awesome"
Kathryn G T.
Easy and quick! No problems.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"It arrived in great condition right out of th..."
Linda T.
This fireplace is absolutely beautiful!!!
Purchased item
Napoleon Entice 60'' Wall Mount / Recessed Linear Electric Fireplace
"I am remodeling a house that I bought and I a..."
Michael H.
No problem addressed a small issue but your staff is great
Purchased item
Modern Flames Allwood Fireplace Media Wall in Coastal Sand | 60'' Orion Slim Heliovision Electric Fireplace
"The all wood wall unit is well made the vener..."
Dennis K.
We’ll be buying more..
Purchased item
SimpliFire Allusion Slim 40'' Wall Mount / Recessed Electric Fireplace
"Good company to work with… our sales rep was..."
Lora S.
Appreciated the email updates when order was delayed due to manufacture back order.
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"Love these fire logs! They are the most real..."
Frank H.
Disappointed for the cost. It was my wife's Christmas present.
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"It does not provide any heat or warmth. Clear..."
William S.
You are a highly professional business.
Purchased item
Modern Flames Orion Traditional 30" Heliovision Virtual Built-In Electric Firebox
"The fireplace looks beautiful and has been so..."
Mark W.
Prompt
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"We had a fireplace that we were using candle..."
Lisa P.
service and knowledge is a ten
Purchased item
Dimplex IgniteXL 60" Linear Recessed / Built in Electric Fireplace
"love this fireplace"
Robert S.
Great prices and prompt delivery.
Purchased item
Modern Flames Orion Traditional 30" Heliovision Virtual Built-In Electric Firebox
"Modern Flames Orion is a well designed electr..."
Me M.
All good no complaints yet.
Purchased item
SimpliFire 35" Electric Fireplace Insert
"We are very happy with our purchase. Came by..."
Scott C.
Prices are good and they were very prompt and helpful with finding the correct switch for our WD heaters.
Purchased item
Infratech WD-Series Double Element 4000Watt Outdoor Infrared Electric Heater | 240V
"The heaters work well. They give us about an..."
Thomas S.
They advised me on what type and size that would fit in my Fireplace. Very helpful.😀
Purchased item
Touchstone Sideline 28” Wall-Mount / Recessed Electric Fireplace
"I purchased two of them to fit in my two side..."
Jenna B.
Pleased with experience
Purchased item
Dynasty Harmony 64'' Built-In Linear Electric Fireplace - BEF Series
"Very beautiful. Doesn’t look fake. Very pleas..."
Hal R.
Would buy again if needed!!!
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert
"Best inserts on the market!! Easy to install..."
Bill L.
Great customer service
Purchased item
Dimplex IgniteXL 60" Linear Recessed / Built in Electric Fireplace
"Fireplace looks great,but has not been insta..."
Ralph O.
A month later and I still don’t have complete usable fireplace.
Purchased item
Modern Flames Landscape Pro 70'' Electric Fireplace Wall Mount Studio Suite | White Ready to Paint
"Here we are a month later and my fireplace st..."
Paul W.
.
Purchased item
SimpliFire Format 43'' Electric Fireplace Wall Mount Mantel Package
"My wife loves it"
Alan H.
The heater performs as expected and desired.
Purchased item
Napoleon Phantom Freestanding Outdoor Electric Infrared Patio Heater
"Assembly instructions are incorrect in a step..."
Allan W.
Immediate service after control panel was not adhering. One email and twenty minutes later I had a replacement on the way. Exceptional customer service
Purchased item
Dimplex Nova 28" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Great experience and fantastic product. I bui..."
Nairoby M.
Please add a video tutorial on how to arrange the decorative rocks and logs that come with it
Purchased item
Dynasty Harmony 64'' Built-In Linear Electric Fireplace - BEF Series
"I love the fireplace . Only thing is there's..."
Daniel S.
Communication and delivery was good and on time expected.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"Doesn’t put off much heat.
Reflective mirror..."
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