Paul C.
Perfect representation of a great product. All questions I had were quickly answered.
Purchased item
Modern Flames Landscape Pro Multi 120-inch 3-Sided / 2-Sided Built In Electric Fireplace
"Certainly our expectations have been exceeded..."
Electric Fireplaces Depot store reviewsSee product reviews
Daniel R.
See previous.
Purchased item
Napoleon Entice 72'' Wall Mount / Recessed Linear Electric Fireplace
"Product is fine. The problem was, you paused..."
Terry L.
Arrived undamaged and on time
Purchased item
New SimpliFire Scion 43'' Built-In Smart Linear Electric Fireplace
"Love FP, recommended installation video and e..."
Stephanie G.
Very easy to order and arrived right on time. Packed well, everything as it was supposed to be.
Purchased item
Modern Flames Orion Traditional 42" Heliovision Virtual Built-In Electric Firebox
"Love our new fire place. It is so realistic!..."
Ben R.
Great customer service and communication.
Purchased item
Dimplex Revillusion 36 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"Great experience start to finish. Competitive..."
Lindsey S.
Fireplace arrived damaged. I didn't sign for the package like I was told was required. My one star goes to Angelina because she's been great to work with. I'm waiting to hear back on how we go about getting a replacement fireplace.
Purchased item
Napoleon Element 36'' Dual Voltage Built-In Electric Firebox Insert
"The fireplace arrived damaged. Waiting to hea..."
Nickolas D.
Excellent price and service.
Purchased item
Dimplex Revillusion 25" Electric Log Insert
"It’s a beautiful piece that looks pretty real..."
Dmitriy S.
Shipping was fast!
Purchased item
Modern Flames Orion Traditional 36" Version 2 Heliovision Virtual Built-In Electric Firebox
"Looks great and is probably the closest to a..."
Shaheen J.
I chatted with them online on a Sunday. They were responsive, were able to check inventory for me and give me a ship date. I ordered it right then online and my shipment came exactly when they said it would. Very nice to do business with people who do what they say they will do….especially when you are buying an item that has limited reviews like a water vapor fireplace.
Purchased item
Aquafire® 60'' Water Vapor Built-In Electric Fireplace Insert
"Very simple install. Looks cool. Perfect for..."
Theresa
Very easy to find online and spoke to staff before ordering. Rock Star customer service.
Purchased item
New SimpliFire Scion 43'' Built-In Smart Linear Electric Fireplace
"Got the best price I could find. Sales very..."
Charles H.
seamless and professional
Purchased item
Amantii Symmetry Bespoke 34'' Wall Mount / Recessed Linear Indoor/Outdoor Electric Fireplace
"10/10 in renovated NY coop"
Bradley G.
Quick customer service response and excellent pricing.
Purchased item
Dimplex Revillusion 42 inch Built-In Electric Firebox w/ Glass and Plug Kit | Herringbone Brick
"Fast order processing and easy installation!..."
Doug P.
I ordered and arrived in a couple of days in great shape. They communicated during the whole process.
Purchased item
Napoleon PurView 42'' Wall Mount / Recessed Electric Fireplace
"It arrived in perfect shape which was my bigg..."
Renee S.
Clint was very knowledgeable and helpful! I would order again in the future.
Purchased item
Napoleon Astound 74" Smart Built-In Linear Electric Fireplace
"Purchased for a client, while it hasn’t been..."
Lauren K.
Had a wonderful experience with purchasing the fireplace. We called before we bought it to ask a few questions and spoke with someone who was very knowledgeable, helpful and friendly. Would definitely recommend buying from them.
Purchased item
Amantii Symmetry Lumina 60'' Wall Mount / Recessed Smart Indoor/Outdoor Electric Fireplace
"Fireplace looks great! Great price for the va..."
Philip H.
Everything went well and as described.
Purchased item
SimpliFire Allusion Slim 50'' Wall Mount / Recessed Electric Fireplace
"Very happy with this fireplace. Two minor mod..."
David E.
Simple ordering and fulfillment. Support was super helpful through online chat.
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"Well engineered and extremely easy to install..."
Nicole K.
Easy to talk to someone. No bull
Purchased item
Sierra Flame 26-inch Lumina Freestanding Smart Electric Fireplace
"We replaced a wood stove in a rental. The pri..."
Chafiq
Good help
Purchased item
Napoleon Astound 62" FlexMount Smart Multi-Side Wall Mount | Recessed Electric Fireplace
"Nice fire place. Works and look good but Mis..."
Karl S.
From ordering fireplace to the shipping everything was fantastic.
Purchased item
Modern Flames Landscape Pro 82'' Studio Suite Wall Mount Mantel Package | Driftwood Grey
"T"
Bill B.
The individual we worked with was very pleasant and nice to work with, we highly recommend this company and it would be a pleasure to work with them again in the future
Purchased item
Modern Flames Landscape Pro Slim 56" Built In Linear Electric Fireplace
"We really like the look of this fireplace"
Kendall H.
Easy and fast shipping
Purchased item
Dimplex 20'' Opti-Myst Pro Water Vapor RGB Color Electric Cassette
"Exactly what we wanted"
Jason C.
Great technical customer service.
Purchased item
Dimplex Nova 28" Multi-Fire XHD Plug-in Electric Firebox - Acrylic Glass
"Perfect fit for an older model replacement."
Jerry E.
beat competitor price and fast shipping
Purchased item
Dimplex Nova 33" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Love the flame and operation. Wish they had..."
Cleve C.
Good service
Purchased item
Tall Flame USB Upgrade for Orion Slim/Multi Electric Fireplaces
"Better flame. Still not high def 4k"
Karen E.
Delivered quickly!
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"We just had our Napoleon electric fireplace l..."
Charlotte W.
Horrible company
Purchased item
Open Box Dimplex Revillusion 30" Fresh Cut Wood Log Accessory
"It was a deceptive description and showed a p..."
Margaret A.
Delivered very quickly
Purchased item
Dimplex 23 Inch Deluxe Electric Fireplace Log Insert. DFI2310 | DFI23106A
"This was my second one had first one for year..."
Melanie P.
Easy shopping. The rep we spoke to was extremely helpful!
Purchased item
Napoleon Woodland 18'' Electric Fireplace Log Insert
"The insert looks so realistic. Love it!"
Terry N.
It was great!
Purchased item
Holiday Special | Free Wall Mount Remote Controller For Napoleon Smart Fireplace
"works great !"
Arten C.
Amazing
Purchased item
Modern Flames Spectrum Slimline 50'' Wall Mount / Recessed Linear Electric Fireplace
"Super great"
Curt B.
The whole process was very easy and stress-free!
Purchased item
Dimplex Nova 33" Multi-Fire XHD Plug-in Electric Firebox - Logs
"Unit arrived in good condition. Very pleased..."
Bruce W.
Delivery took longer than expected. Apparently due to weather.
Purchased item
Modern Flames Redstone 36" Built In Electric Firebox Insert
"Looks good. The remote is kinda cheap and nee..."
Alex Z.
Only negative thing is the delays to reaching someone via telephone.
Purchased item
Evonic 40" E-Lectra Linear Multi-View Built-In Electric Fireplace
"Electric Fireplace Depot is a good place to d..."
Greg E.
Easy transaction
Purchased item
Modern Flames Redstone 42" Built In Electric Firebox Insert
"Love this stove arrived on time and perfect c..."
Matthew S.
My wife and I really enjoy our new fireplace insert. It provides some warmth when our family room becomes a bit chilly. It has been delightful to enjoy the realistic flame feature without the hassle of starting a fire. No cleanup!
Purchased item
Dimplex Revillusion 20" Electric Log Insert
"My wife and I both enjoy our fireplace insert..."
Laurie
Great customer service. Friendly staff. Wonderful sales experience.
Purchased item
Napoleon Woodland 24'' Electric Fireplace Log Insert
"Customer service is top notch. One log was ch..."
Jim M.
No
Purchased item
SimpliFire Allusion Slim 50'' Wall Mount / Recessed Electric Fireplace
"Fireplace itself is beautiful & works great!..."
Rosemary P.
Efficient!
Purchased item
Napoleon Allure Vertical 32'' Wall Mount Electric Fireplace
"It is quite lovely."
Kyle D.
Quick helpful team and pretty quick shipping
Purchased item
Touchstone Sideline 60” Wall-Mount / Recessed Electric Fireplace
"Works great! Looks awesome"
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