Victor S.
Returning product is a nightmare. I even tried to cancel order before it shipped.
Purchased item
OPENROAD 10,000lbs Electric Winch with Synthetic Rope-Panther Series 3S
"I requested order cancellation and after the..."
Openroad4wd store reviewsSee product reviews
David B.
Initially there was latency in responding to my email request, but once contacted, Lulu took excellent care of me, love my product.
Purchased item
OPENROAD 270 Free Standing Awning for Camping
"Great high quality product, looking forward t..."
Stephen S.
Taking money for a product you don’t have just doesn’t sit well with me. Not notifying the customer about an even longer wait time isn’t good.
Purchased item
OPENROAD 180 Awning Sidewalls
"I keep getting a message wanting me to review..."
Tom H.
Great/affordable company.
Purchased item
OPENROAD Universal Fit Adjustable Bed Rack for Trucks
"Rack is well built and pretty rugged. The ins..."
Joseph B.
Quick and easy order and shipping
Purchased item
OPENROAD 13,500lbs electric winch with Synthetic Rope - Panther Series 3S
"Works fantastic!! Easy installation, great in..."
Chad B.
Easy and quick
Purchased item
OPENROAD 12,000lbs Electric Winch with Synthetic Rope-Panther Series 3S
"Product is great only issue is the mounting b..."
Todd A.
Missing order, not delivered with correct info. No response from OpenRoad for 3 weeks. I had my credit card company get me a refund. Very bad customer service.
Purchased item
OPENROAD Soft Roof Top Tent
"Follow delivery instructions"
Darryl R.
good customer service
Purchased item
Winch Protection Cover Heavy Duty Waterproof Dust-proof Black Neoprene,Ideal for 2000-17500lbs
"fits good"
Ritchie L.
4.5 . I paid to shipping protection and my camper Shell was slightly damaged. “They said this is normal”. I fixed the bent edges with a hammed and a large metal backup, but was surprised by their feedback.
Purchased item
OPENROAD Truck Cap Storage Box
"Great box , but the factory picture is incorr..."
Cowan G.
The website said the tonneau cover wouldnt ship until may 20th, which was understandable. Did not say anything about the bed rack being on back order. Tonneau cover showed ip first and had to email the company to get the bed rack to ship. The call back service doesnt work. Tried more than 3 times never received a call back. Company needs a customer support phone number not an email. Even with email it took a week to get a reply.
Purchased item
OPENROAD Universal Fit Adjustable Bed Rack for Trucks
"Clamps that hold pillars up need to really be..."
Wade J.
Horrible
Purchased item
OPENROAD Truck Cap Storage Box
"Never got my whole order. Only 1 person works..."
Paul Munsterman M.
I received a damaged product and have gotten nowhere with customer service. Beyond frustrating!
Purchased item
Shipping Protection
"I received the awning and the cover has a tea..."
Cody R.
customer service is a little slow to get back but they get you what you need.
Purchased item
OPENROAD Universal Fit Adjustable Bed Rack for Trucks
"strong structure and good quality manufacturi..."
Pj B.
Easy ordering, product arrived relatively quickly
Purchased item
OPENROAD Panther Series Winch Control Box Kit 13500lb & 9500lb only
"The box I took off totaling clothes the elect..."
Isaiah B.
Was happy with price and shipping speed. Just bought the wrong item it seems. Make sure the cables will be long enough for your application.
Purchased item
OPENROAD 4500lbs ATV/UTV Winch with Synthetic Rope and Wireless Remotes
"Was not clearly marked as ATV only. All wirin..."
William B.
Great company and I look forward to ordering more products in the future.
Purchased item
OPENROAD Synthetic Soft Shackle Rope, 2" X 23" (38,000lbs)
"Haven’t had a chance to use this product yet..."
Jessica S.
Customer service reply are god awfully slow and have had no resolution to my order placed over a month ago.
Purchased item
Shipping Protection
"NEVER RECEIVED MY ORDER"
Michael P.
Sucked. Customer service is absolute horrible
Purchased item
OPENROAD 12,000lbs Electric Winch with Synthetic Rope-Panther Series 3S
"Cheap garbage and the website most of the tim..."
Michael C.
Got the box with no damage. Open the box and it was packed perfect and safe.
Purchased item
OPENROAD 13,500lbs electric winch with Synthetic Rope - Panther Series 3S
"Easy as could be to order and receive."
Kevin G.
Took forever to ship 2 of the 3 items I ordered and then cancelled the 3rd item with no plans to restock
Purchased item
OPENROAD Water Heater
"I got an email saying you were out of stock a..."
Joe P.
Great company.
Purchased item
OPENROAD Quick-Open Overland Shower/Privacy Awning V2
"Great product."
Scott B.
Great price with discount codes applied.
Purchased item
Shipping Protection
"Great price at $199 after discount codes. Qu..."
Aaron R.
Easy order process good tracking information. Customer service was spot on.
Purchased item
OPENROAD 270 Degree Awning Plus
"I love my awning had it installed shortly fre..."
Victor P.
Great quality, great pricing and everything is as described and promised.
Purchased item
OPENROAD 270 Free Standing Awning for Camping-Adventure Series
"Photos to come, but the awning is super easy..."
Zach D.
You can’t get ahold of anyone. Took a dispute, to get tracking and my product to be shipped to me.
Purchased item
OPENROAD 270 Free Standing Awning for Camping-Trail Series
"Used it just to open to see if I lined up rig..."
Clint S.
Great customer service. Easy order and fast shipping.
Purchased item
OPENROAD 12,000lbs Electric Winch with Synthetic Rope-Panther Series 3S
"Easy install. Wireless remote work great."
Michael C.
High quality product. I've gotten a lot of compliments!
Purchased item
OPENROAD Truck Cap Storage Box
"Adds a lot of usable storage!"
Nicola S.
Customer service needs to be improved. Response times are very long and does not solve the issues.
Purchased item
OPENROAD 180 Free Standing Awning
"The awning is nice and sturdy so far. I have..."
Jeffrey J.
Great service
Purchased item
Shipping Protection
"Love the winch. Everything as expected. Would..."
Scott B.
Responsive. Just wish the case was better
Purchased item
OPENROAD 270 Free Standing Awning for Camping-Adventure Series
"The casing for the awning is installed incorr..."
Deborah L.
Great product but getting or returning is a different question.
Purchased item
Shipping Protection
"Put in a exchange online before it was shippe..."
Minh L.
Don't buy anything from this Openroad4wd. They charged you full upfront and hold the money for month. Fake customer phone service number. They replied to you after 2-3 weeks emails sent. Horrible experience and business.
Purchased item
Toyota Tacoma 2024-2026 5ft Bed Aluminum Truck Cap | OPENROAD
"I haven't received the part yet. Horrible cus..."
Jeff S.
Great service and follow up
Purchased item
OPENROAD Camping Storage Case – 102L
"Heavy duty, great construction"
Yasser I.
Not a responsible company that can be trusted to deliver your items on time.
Purchased item
OPENROAD Pressurized Water Tank for Camping Shower
"I paid everything up front and bought more it..."
Jason P.
Item was on backorder took a little time to arrive so I reached out to customer support and they got back to me right away telling me that the item was backordered. I should have noticed on the website that it was back ordered, but I didn’t so that’s my fault.
Purchased item
OPENROAD Aluminum Retractable Tonneau Cover
"I had the cover professionally installed by a..."
David H.
Shipping took more than expected. Had major issues trying to communicate with a company representative. Eventually my shipment came in and the hardware that came with it was cheap and the lock nuts and bolts that came with it either kept biding or the lock nuts would leave the silicon layer behind and they where threaded on . Had to use new hard wear of a different brand . Very dissatisfied.
Purchased item
Shipping Protection
"It was extremely difficult getting in contact..."
Charles S.
It was a smooth experience dealing with Openroad
Purchased item
OPENROAD Quick-Open Overland Shower/Privacy Awning V2
"Great product, easy open easy close and it se..."
Alex B.
Everything you guys is top notch very happy with all my purchases
Purchased item
OPENROAD Quick-Open Overland Shower/Privacy Awning V2
"Everything you guys sell it top notch. Very h..."
Johnathan P.
Overall, it was good. I didn't like the length of time from ordering to the delivery date , it seemed a bit lengthy. I am happy with the product though and the discount.
Purchased item
OPENROAD Aluminum Retractable Tonneau Cover
"Shipping time was delayed by carrier, no reas..."
Robert H.
Easy to order, ordered both the 270 canopy and side walls, the 270 canopy came with in a few weeks, but the side wall took a little longer like 4 weeks.
Purchased item
OPENROAD 270 Free Standing Awning for Camping-Adventure Series
"No instructions on either 270 canopy or side..."
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