Veronica C.
Ggdsfound
Purchased item
SaunaPro®
"Great item was fast and easy to put up wish t..."
nurecover store reviewsSee product reviews
Timothy A.
The site would not show all sauna options on their site. Was very confused. Than the next day after purchase there were more options.
Purchased item
SaunaPro®
"When I ordered the Sauna Pro the site said it..."
Tammy M.
Need my whole order.
Purchased item
SaunaPro®
"It's great but I would like to receive my red..."
Michael S.
There was no thermometer with my purchase and it does not get above 170 degrees. I'm living with it because your customer service is not responsive. Would not recommend.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Works as intended"
Jeanine A.
Push, push, push, for a sale, all AI customer service?? They do not respond in a timely manner!!!
Purchased item
SaunaPro®
"When I saw how short the sauna was going to b..."
Gregory G.
read reviews and trusted marketing schemes of nuerocover
Purchased item
SaunaPro®
"false advertising. doesn’t heat up right and..."
Aleeta S.
Took so long to get here.
Purchased item
SaunaPro®
"The chair is way too low and because of my kn..."
Ryan A.
Seemed like an ok deal. Shipping took far too long.
Purchased item
SaunaPro®
"Simple set up and assembly. Definitely gets t..."
Jason F.
Buying was easy. Shipping could have been better. My package sat for a coupe weeks before customer service got it shipped.
Purchased item
SaunaPro®
"Great portable sauna. Reaches expectations on..."
Joel R.
Heating element overheats and only hits 240 to 160F for 10-20 min
No customer service period
Purchased item
SaunaPro®
"Repoace heating element
Make plastic not bre..."
Margaret M.
No real comment product is for very short people
Purchased item
SaunaPro®
"Be honest"
Chris R.
Took forever to ship and it was wrong
Purchased item
SaunaPro®
"False advertising. I ordered the tropic pro...."
David B.
Generally dismissed by the customer service rep that replied to my email about the height of the sauna
Purchased item
SaunaPro®
"It was advertised that a 6'1" person can stan..."
Lori A T.
You keep in touch, and you send a product in a timely fashion.
Purchased item
SaunaPro®
"It works great...but would be MUCH easier if..."
Joe P.
Your shipping is like a snail it took 3 weeks to get not 5-7 days be honest about shipping time and you would get more stars
Purchased item
SaunaPro®
"I get a good sweat but I cannot get the temp..."
Cole W.
.
Purchased item
SaunaPro®
"The sauna work well , the height of unit is m..."
Will R.
Shipping was painfully slow. Almost disputed the charge with the credit card company. Two days after it was delivered, I got an email offering the same thing for $100 less. Ouch.
Purchased item
SaunaPro®
"I need a second heater for this thing to get..."
Kerry M.
Terrible customer service and return policies. When customers change their mind they are punished. Great way to ruin a business.
Purchased item
SaunaPro®
"You were not transparent about return policy...."
Alaine E.
i never received the thermometer i was supposed to get
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"i never received the thermometer i was promis..."
Lance F.
Already commented.
Purchased item
SaunaPro®
"I ordered a pro and got a "redesigned" and sm..."
Jeannine S.
Shipping took a long time other than that impressed
Purchased item
SaunaPro®
"Easy set up, nice small size, heats up quickl..."
Steven Z.
Took longer to get here than I expected
Purchased item
SaunaPro®
"Really like the sauna, but I’m not too impres..."
Jessica B.
Sent an email voicing my issue with reply
Purchased item
SaunaPro®
"Did not get the red light portion. I sent an..."
Rafael T.
It’s was fast and efortless
Purchased item
SaunaPro®
"I love it it gets super hot also I use it abo..."
Chris J.
Shipping was also slow customer service was a c rating
Purchased item
SaunaPro®
"Unfortunately, I did not love the sauna. I ba..."
Lee N.
Great experience from start to finish.
Purchased item
SaunaPro®
"Great health hack. I love it! The seat is too..."
Jerry L.
Website is computer generated, hard to get a personal reply, still to this day I don't think people are reading the emails , just an automated response, shipping took 25 days , not 4 to 10 days, as far as 4 free things, still have no idea what they are, the red lights are just led run by batteries, still in box, covered the top with blanket to keep heat in better
Purchased item
SaunaPro®
"Gets about 176 degrees at head high, had to b..."
Casey R.
No response, not even close to hitting delivery date, and won’t give me a way to return my package and refund my payment
Purchased item
SaunaPro®
"You could let me return my unopened package a..."
Jon K.
Terrible customer service in resolving a problem
Purchased item
SaunaPro®
"You either sent two sets of F1 poles or two s..."
Santy V.
False advertisement. Empty promises.
Purchased item
SaunaPro®
"It took a long time for delivery that anticip..."
Donald B.
Shipping time was about a month. Little problem with red lights, being resolved. Other than that all went well.
Purchased item
SaunaPro®
"Works great, sustained temperature of almost..."
Ed B.
took very long to get the product
Purchased item
Sauna®
"like the dry heat!"
Kurtis L.
Such a scam of a company.
Purchased item
SaunaPro®
"You made me wait for an item I didn’t even or..."
Erin C.
Several people pretending to be Glen, some are decent but they never read back amd give conflicting information. Company seems like a fraud in general, read your online reviews, I sure wish I had. Hopefully the decent people you have don't get caught up in the class actions that are coming your way. Have the day you deserve.
Purchased item
SaunaPro®
"Don't advertise and take money for items you..."
Maile C.
I do genuinely enjoy the sauna itself. It heats well, is easy to use, and overall I have been happy with the performance of the unit I received. However, the customer experience has been frustrating. Between the delayed shipping, receiving a different model than what was advertised, the missing thermometer, the questionable “red light therapy” feature, and the refund that still has not been processed, I feel the company’s advertising and communication were misleading and lacked transparency thro
Purchased item
SaunaPro®
"I really enjoy the sauna unit I received, but..."
Brian W.
Took forever to get here
Purchased item
SaunaPro®
"Gets nice and hot"
Paul H.
It took over a month to get to find it was not what was advertised then then you discounted the product another $150 off what I paid. Wish to return product and get a full refund.
Order #NU396119
Purchased item
SaunaPro®
"Want to return, there are several issues I se..."
Dennis D.
Customer service was good, and I received polite interactions from the company. Overall impression is good.
Purchased item
SaunaPro®
"Overall I loved the ease of assembly, the cos..."
Matt L.
Read prev comment
Purchased item
SaunaPro®
"It's only 4' tall... cant even get in the 185..."
Patrick A.
A little delay in shipping but worth the wait.
Purchased item
SaunaPro®
"As described. It goes right to temperature...."
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