Johnny W.
Misleading advertising. The product is much smaller than advertised.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I’ve already sent two emails requesting to re..."
nurecover store reviewsSee product reviews
Charles W.
Had an overall positive experience. Shipping updates were timely. Arrived in a reasonable time.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Not much I can say about a mat. It does what..."
Anne-marie W.
Arrived quickly.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Love my sauna! Very convenient to have in my..."
Kenneth H.
No way to communicate. Nonexistent customer support.
Purchased item
Sauna® 185°F At-Home Sauna
"Model is a lot smaller than expected. Custome..."
Frank M.
Cheap junk! Way over priced. I want to return it
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Very cheap. I feel this was way over priced...."
Peter G.
took forever to receive and then when finally delivered I received an older outdated model from overseas. WTF from a company that bragged about being Canadian. the model I received can barely fit a grown child no taller than 4 ft. too much of a hassle to complain as it didn't do me any good
Purchased item
SaunaPro® Red-Light Therapy Sauna
"first of all my order took over one and a hal..."
Dave M.
Responses were timely and mostly helpful
Purchased item
SaunaPro®
"Does’t quite reach its purported 185 degrees..."
Paul M.
Zero customer service. I have still not received my order and no response to my emails from customer service
Purchased item
Sauna® 185°F At-Home Sauna
"I have not yet received my order and have sen..."
Nina M.
Good.
Purchased item
SaunaPro®
"It was a long time coming, but worth the wait..."
Sheri M.
They said 3-4 weeks but I received mine in 4 days!
Purchased item
Sauna® 185°F At-Home Sauna
"This sauna is great for home use. I have it..."
Chris K.
Easy. Fast delivery.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Heats up quickly. Love it!"
Anthony M.
Never got a response from anyone!
Purchased item
SaunaPro® The World's First Clinical-Grade At-Home Red-Light Sauna
"Never received and ive reached out several ti..."
Vincent L.
It's been a week still didn't receive the return label
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Size"
John T.
I don’t write reviews very often, but this company definitely earned one.
I bought one of their saunas about a year and a half ago, and recently the steamer stopped working. I reached out expecting to buy a replacement or go through the usual warranty process. Instead, they replaced the steamer free of charge. It’s refreshing to find a company that truly stands behind its products and takes care of its customers. I really appreciate how they handled everything, and I would recommend highly!
Purchased item
Pro Steamer Replacement
"I don’t write reviews very often, but this co..."
Charles M.
Still haven't gotten all of my order, the customer service said they aren't sending thermometers with orders anymore. Nothing on their website indicates it's a shorter model now and the thermometer for the cold plunge came broken.
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller (Worth $2500)
"Sauna works well. Cold plunge could use an ac..."
Kennan B.
Shitty company
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Absolutely the biggest piece of crap being so..."
Jacob B.
Took a while to ship but may have been due to mail strak
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Great heat so glad I waited for it"
Roberto “tony” Z.
Broken light therapy
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Have not used the sauna yet as Red light ther..."
Mark L.
Even though the sauna is smaller in height then I believed it would be, I love using it. It works just as advertised and set up was easy.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Very satisfied with my purchase."
Brent N.
Really good
Purchased item
SaunaPro®
"It’s great"
Clint A.
Nothing to add.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Get a good supply of AA batteries. They last..."
George L.
Your product is TRASH!!
Purchased item
SaunaPro® Red-Light Therapy Sauna
"It is much smaller than pictured and the red..."
David L.
You need to specify CAD or USD ordered off a “.ca” so I used my Canadian Credit Card, so I had additional charges, could have used my US Dollar Credit Card.
Purchased item
SaunaPro®
"Online pictures are deceptive, unit is smalle..."
Arturo G.
As stated before, no were in the site does it give you an option to chose the size.
Purchased item
SaunaPro® The World's First Clinical-Grade At-Home Red-Light Sauna
"I am 5'10 and when ordering this , at no poin..."
Tracy G.
There was little to no communication when I was inquiring to where my shipment was
Purchased item
SaunaPro®
"I like the machine and what it can do but hat..."
Timothy B.
Just emails saying there working on it and nothing!
Purchased item
SaunaPro®
"The heater keeps turning off I emailed severa..."
Gregory S.
This one is just a little to small for me , but I do like it
Nice produc t
Purchased item
SaunaPro® Red-Light Therapy Sauna
"I really like it, I wish I got the larger one..."
Greg K.
I just can’t get past the battery powered red lights what a waste!!
Purchased item
SaunaPro® Red-Light Therapy Sauna
"I think you guys have the right right idea, b..."
Robert S.
Ordering and received as promised, longer than I would have expected if it was shipped within the U.S. and not from China.
This review is on;y regarding ordering and receiving, the actual product was reviewed as 1 star elsewhere.
Purchased item
Sauna® 185°F At-Home Sauna
"The size and shape do not appear to match the..."
Marques M.
It doesnt reach 185 as advertised.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"I guess I could keep it for stress support. A..."
Brenda F.
.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"Heats quickly. Did have a little trouble moun..."
Matthew Y.
Not a fan of all the deals and constant price changes.
Purchased item
SaunaPro® Red-Light Therapy Sauna
"It's nice. It's small and hard for a tall, bi..."
Megan M.
Customer service is lacking. I have emailed multiple times and have had no response. I sent back the unopened sauna immediately and it was received at your warehouse on 5/26. It’s 6/30 and I still have heard nothing and received no refund.
Purchased item
SaunaPro®
"I sent back the unopened Sauna with the retur..."
Buddy U.
Never buy anything online that doesn’t have a contact phone number that someone actually answers.
Purchased item
Sauna® 185°F At-Home Sauna
"I am 60 years old 6 ft 1 inches tall you must..."
Steve W.
it won't heat above 140 degrees
Purchased item
Sauna® 185°F At-Home Sauna
"Fix the problem.... or do I have to involve t..."
Jacob F.
Horrible customer service, just auto reply emails and no one to actually speak to.
Purchased item
Pod Ice Bath
"It didn’t come, I had to remind you that it w..."
Mike G.
.
Purchased item
Sauna® 185°F At-Home Sauna
"."
Pio V.
Purchasing it was easy, but I did not care for the multiple messages trying to sell me more stuff.
Purchased item
Sauna® 185°F At-Home Sauna
"The box it came it was compact. Instructions..."
Bill C.
Looks and works as described which seems to be unusual nowadays
Purchased item
Sauna® 185°F At-Home Sauna
"Easy to set up and works much better than I e..."
Michelle S.
It has been a good experience
Purchased item
SaunaPro® Red-Light Therapy Sauna (NEW)
"We really enjoy our suana"
nurecover store reviewsVisit store