Daniel F.
Not responsive
Purchased item
Sauna®
"After more than 2 months I still don’t have m..."
nurecover store reviewsSee product reviews
Brandon G.
I like the product enough but shipping took significantly longer than communicated and I had to follow up multiple times to get any sort of update as tracking was wrong from the start.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Not a great fit but seems easier to clean tha..."
Ron S.
No alert that products may be delayed, no message that spa would be delayed, no follow up for a month… No customer service what-so-ever!
Purchased item
Pod Ice Bath
"The ice bath and sauna were purchased as a bu..."
Pamela N.
I’ve added my own red light panel to get the full experience I was looking for. It definitely provides enough heat to get a good sauna session in!
Purchased item
ThermaCore
"I’m enjoying the sauna. I didn’t realize it w..."
Robert K.
Very bad customer service
Purchased item
Sauna®
"First off it took way too long to get second..."
Russ C.
Shopping was fine sauna don’t heat to 185° as advertised 138° as hot as it gets I’ve tried everything from typing the whole sauna, etc.
Purchased item
Sauna®
"Sell me a sauna that goes to 185° and not 138..."
Matthew M.
Awful customer service. Their communication is nonexistent. Their effort in any type of resolution is absolutely awful. They bait and switch the product and just expect you to keep it “because it’s better”.
Purchased item
SaunaPro®
"Customer service is awful. Communication is n..."
Dominic N.
The shipping was delayed other than that great
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I didn't use the products yet but I know 4 pe..."
Matt G.
Zero customer service or quality control.
Purchased item
Poles - Pro Sauna
"First tent warped and ripped. I waited an ete..."
Akeem W.
There’s nothing to say!
Purchased item
Water & Heatproof Wrist Timer
"Receive the watch but haven’t received the sa..."
Brian S.
Super easy and extremely straightforward
Purchased item
Pod Ice Bath
"Thank you so much! Everything was exactly lik..."
Andrew F.
Simple problem with parts taking months to rectify and contact levels so poor that you basically feel as though youre being fobbed off so currently spent £250 on something thats still half built in a box
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Impossible to use it as am still waiting for..."
Jonathan H.
Its a scam they sent me the cheaper model the. The service department feed me some bull about it being the new pro even though it said sauna go on the box and is the exact dimensions of the sauna go
Purchased item
SaunaPro®
"Send me what the product you advertise as adv..."
Jonathan W.
Very poor customer service. Asked for help in making a return, and was told to provide pictures. Not what asked for at all
Purchased item
SaunaPro®
"You could send the correct parts in the box...."
Beau P.
I literally just typed how I felt now you want me to do it again. Eat shit
Purchased item
SaunaPro®
"Fucking lied to me about it being in stock so..."
Caleb J.
Major issues getting item returned.
Purchased item
Sauna®
"Does not honor return policy."
Zane N.
Thought the 90 day ment I could return it after I opened the box that’s not true at all. Pretty disappointing I couldn’t try it to see how I like it and return it if necessary
Purchased item
Sauna®
"Doesn’t heat up as much as I thought, thought..."
Ray B.
NuCover products are top tier. My experience with customer support is they are attentive and responsive.
Purchased item
Pod Ice Bath
"The Pod Ice Bath works like a charm. For my..."
Robert M.
It’s good
Purchased item
SaunaPro®
"It’s good"
Caree K.
Shipping was very much NOT as quick as advertised but set up was easy, there is a small place on bottom that isn't mentioned in set up for cord, found after I installed heater. Heats quick.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Definitely like the waterproof mat, because d..."
Jon S.
See previous post.
Purchased item
SaunaPro®
"The sauna itself works well. The customer ser..."
Blake O.
Shipping took really a long time
Purchased item
SaunaPro®
"It honestly does the trick for me., I've bee..."
Patrick H.
I dosent get my Money back
Purchased item
SaunaPro®
"Bad Product and Bad Customer Service. 2 month..."
Corey F.
This took forever to ship. I received a message of apology and a promise for a refund of 10%? But that never happened. I’ve read MANY reviews about the shipping concern —- too late, though.
Purchased item
SaunaPro®
"I have the sauna set up indoors, will preheat..."
Will H.
Ordering and price was great, shipping was terrible
Purchased item
Sauna®
"Easy set up, great heat.. My only.issue is th..."
Chastity B.
Great
Purchased item
Sauna®
"It was everything I expected to be. The only..."
Ryan C.
Awful. Month long delivery. Defective items. Can not get a response from nurecover. I’m stuck with a crappy $400 tent
Purchased item
SaunaPro®
"Terrible experience. Took a month to receive,..."
Nancy C.
Delay in shipping but it did come
Purchased item
SaunaPro®
"Overall works . It did not come with thermom..."
Trevor H.
Product works as advertised shipping was delayed and my chair broke after 3 uses, but I do use it with satisfaction regularly.
Purchased item
SaunaPro®
"Great heat really does get to a dry 185F. My..."
Eryc Y.
Customer service was atrocious.
Purchased item
SaunaPro®
"I had the worst time trying to get this retur..."
Jordan G.
Didn’t love the delivery time, but the wait was worth it!
Purchased item
SaunaPro®
"This sauna exceeded my expectations. The temp..."
Steve V.
Infrared terrible. Batteries don’t last
Purchased item
SaunaPro®
"Turnaround time was bad. Plus the sauna on..."
Erik J.
Thought it came with the ice bath which the other version did.
Purchased item
SaunaPro®
"Love the new style heater actually makes you..."
John T.
No customer service help at all.
Purchased item
SaunaPro®
"Good product, absolutely horrible customer se..."
Gustavo R.
Thanks for keeping me updated, even with the delays. I appreciate your honesty!
I know things were busy, but I really appreciate the effort to get this to me.
Gustavo Rodriguez
Montreal, Quebec
Purchased item
Steam®
"It feels like I live in a spa now—my floors/s..."
Kyle G.
Love it
Purchased item
SaunaPro®
"Works great! Love it!"
Homer G.
You took my money, but you never sent me my heat resistant watch. I am filing complaints with the Better Business Bureau and reporting your scam to the Post Office.
Purchased item
Water & Heatproof Wrist Timer
"I never got the watch. I am reporting you to..."
Dan F.
Awful AI customer service
Purchased item
SaunaPro®
"Still in box, unused! Working on returning co..."
Eric H.
Can't believe anything they say
Purchased item
SaunaPro®
"Piece of crap. False advertisement!"
David P.
Lack of ability to contact in a timely manner. Throughout the almost 4 weeks now, I have sent a video of the damaged heater, been told via email that this was being looked at. I reached out to enquire about the heater and was told that a replacement would be sent. I haven't received an email about the current status of a heater being sent so I am in limbo. Receive no updates on anything unless I send repeated emails. Seems like 2 people run the whole company as there is no support
Purchased item
Sauna®
"The heater was damaged, contacting a real per..."
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