nurecover store reviewsSee product reviews

Delayed shipping, cricket customer service, however, the sauna did come on. Unfortunately, it’s not a real red light and mine lasted 3 days till a quarter of the red light string went out

nothing more to add

Solid

Overall like using nurecover after workouts and can relax comfortably at home.

Many things I dislike about this product. Mainly the size of the pod is too small for the price.

Horrible customer service. I will be warning everyone to avoid purchasing anything from you

Customer support shouldn't even get one star.

Took forever to get and I didn’t get any emails to let me know they were behind. I’m still missing items and it’s been almost 3 weeks.

Shipping took much longer than first communicated and then the week I received the product I received communication that the price was dropped by $100

I ordered a sauna and a mat for the floor waited 5 weeks for the sauna it's much smaller than the pictures and the cheap light strip they say is light therapy is garbage i would not trust it did go together easy the heater works well customer service is lacking over the 5 weeks i waited for the sauna i kept getting emails for a $100 discount they said they would credit me for it if I didn't cancel the order and never did all in all im ok with the sauna but because the service is don't rate well

False advertising and junk product.

Customer service is terrible

Read what I just wrote

Wrong product sent

Support never returned emails.

Worst customer service I have ever experienced. Terrible communication

My experience was great

Terrible. Had issues with original order. Then it was returned to sender. Was suppose to get a replacement shipped and I’m still waiting to hear back after almost 2 weeks.

It took over a month to receive the item.

Give your customers a heads up when you are back logged on orders, so they don't feel like they are being scammed. This is a great product that is worth waiting for when they know its not a scam.

Terrible customer care

Great product.

Took forever to get here sent multiple emails only to get an automatic response back from your AI never answering my questions the heater was obviously used there were scratches on the front of it I did not get my thermometer the red lights are not what they were supposed to be 340nm not 800nm and the shipping took forever and I was offered nothing in return for my troubles

It was alright but a little confusing

Caught the half off deal!

Waited a little bit longer than I would have liked for the shipping, but that’s my only complaint

Really small and heat unit seems dangerously close to you.

Simple and easy, took a couple of weeks to receive it but all is good

Shipping takes a long time.

Delivery was slow and discounted price not refunded. Cheap Chinese made tent?

I’m happy with the product but was unhappy with the shipping

Would like to return it

Wrong order received, doesn’t heat up at all. Sadly there has been no expedience.. except for wasting money and time.

Took a month to receive my sauna

Shipping took a long time and customer service is lacking.

Thank you

Delivery was over 6 weeks.

Poor instructions provided - information left out necessary for full assembly of electronic parts. Building out the frame and cover seemed easy - what not have all the instructions that clear?

I would say the overall experience has been good. Support is a little slow to get back to you on many things. The sauna was almost 3 week last getting to me. Also I’ve been waiting almost 2 weeks to get my new set of red lights sent to me.

Shipping took longer than expected.