Edwina D.
I did not receive all my items. My speaker is still a no show
Purchased item
Sauna®
"I had such great hopes for the heat to do wha..."
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Chris C.
Shipping took 3 weeks.
Purchased item
SaunaPro®
"Blower on infrared heater stops before reach..."
Paul M.
Instead of directing me to the FEDEX website to track my package. Create something similar to Amazon. I would not recommend Nurecover.
Here it is twenty nine days since my date of order. And I still have not received my sauna. Each time I logged into FEDEX, the response has been the same. “Still have not received package from supplier.” At least FEDEX knew what was going on.
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I ordered the bundle. I received the cold bat..."
Greg T.
Fraudulent company. Avoid at all costs this is a scam
Purchased item
SaunaPro®
"Sent me the wrong thing. Terrible customer se..."
Jay M.
Shipping took awhile for the sauna
Purchased item
Water & Heatproof Wrist Timer
"Haven’t used it yet"
Jason P.
Has never fucking worked
Purchased item
Sauna®
"The heater has never worked and your customer..."
Eric M.
Don’t buy
Purchased item
SaunaPro®
"Shipping took over a month and they have the..."
Joey F.
Item was shipped quickly and everything we expected was included.
Purchased item
Sauna®
"We ordered the two person version of the saun..."
Bryan W.
I wasn't sure which size sauna I wanted and they allowed me to exchange the first one I bought for a different one. The whole process was very easy
Purchased item
Sauna®
"The sauna gets hot, fast. It maintains the he..."
Steve M.
TERRIBLE!
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"After nearly a month from ordering this produ..."
Laura W.
Prompt delivery. Product as described.
Purchased item
Sauna®
"Was shipped promptly. Product as described...."
Kevin A.
Easy to order, plenty of options and arrived quickly.
Purchased item
Sauna®
"Well built, easy to put together and reaches..."
William D.
N/A
Purchased item
Sauna®
"Works great!"
Kris K.
I was not impressed with the quality of the red light, heater is so-so, rarely gets up to temperature in a reasonable amount of time. Chair was a joke.
Purchased item
Water & Heatproof Wrist Timer
"Piece of dollar store junk, impossible to cha..."
Shane L.
Haven't been able to try it since I haven't received my product.
Purchased item
SaunaPro®
"Received wrong item, slow customer service...."
Tyler G.
Devliery times are awful, support is very delayed and its hard to talk to anyone real, its all AI driven and its hard to get an answer that helps.
Purchased item
ThermaCore
"There is so much not told to you about this p..."
Jerome M.
Delayed shipping. Terrible customer service. Incorrect order fulfillment.
Purchased item
SaunaPro®
"We received the wrong size for the order and..."
Brandon R.
Easy to put together and pretty user friendly
Purchased item
Sauna®
"Shorter than I thought it would be but is goo..."
Paul M.
No heat working!!! Fifth time I’ve communicated!!! I want to return for refund!!!
Purchased item
Sauna®
"No heat…never worked…getting runaround by Sha..."
Allen P.
Poor customer service and false advertising.
Purchased item
SaunaPro®
"False advertising. I ordered the sauna pro an..."
Brandon D.
Can’t get response as to why I didn’t receive what I purchased. I will probably have to dispute with credit card company
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I never received the sauna only the cold plun..."
David P.
Get me what I ordered.
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I ordered this weeks ago and still don't have..."
Zachariah H.
Very easy
Purchased item
SaunaPro®
"You should inform users to run the heater for..."
Anthony B.
Communication was not good at all
Purchased item
SaunaPro®
"The photo shown, it’s not what I received. I..."
Mark L.
Took forever to receive
Works great
Didn’t get external thermometer
If I did stars would be higher
Purchased item
SaunaPro®
"Hard to get in without letting all heat out...."
Laura M.
Easy but definitely not good trying to contact customer service.
Purchased item
SaunaPro®
"I keep messaging on all platforms and emails...."
Jeff B.
Customer support is terrible and sends a product you didn't order.
Purchased item
SaunaPro®
"Sent me the sauna go when I ordered the sauna..."
Dave B.
This has been a terrible experience overall. I would not recommend.
Purchased item
SaunaPro®
"I’ve sent multiple emails regarding my dissat..."
Tracey C.
Horrible response time and messages are very general.
Purchased item
SaunaPro®
"I was sent the D poles that are for the Plus..."
Caleb B.
Terrible shopping experience and customer service. Responses for the issues I had were only 1 time per week at most and my issue was never fully resolved.
Purchased item
SaunaPro®
"Ordering the product was painful. I ordered t..."
Colin W.
It’s great
Purchased item
Plunge
"It’s great"
Timothy S.
Received the wrong item.
Purchased item
SaunaPro®
"I was sent the wrong item. I received the tro..."
Bonnie G.
It took over a month after I paid to receive the wrong item.
Purchased item
SaunaPro®
"I did not get the Sauna Pro - I was sent "the..."
Nick P.
Customer service is hard to contact and not responsive.
Purchased item
SaunaPro®
"I contacted customer service because all of t..."
M S.
Very easy and straight foreward
Purchased item
SaunaPro®
"Easy setup easy to use and works great"
William H.
The product we received did not include the chiller as advertised on your website.
Purchased item
Plunge
"The product we received did not include the c..."
Philip L.
Eaay
Purchased item
SaunaPro®
"My wife and I love it. We’ve even done it tog..."
Robert F.
Great purchase
Purchased item
SaunaPro®
"My wife was totally against it but now she is..."
Joshua A.
Great product
Purchased item
SaunaPro®
"Great product."
Johnathan W.
Need to fix what the website says
Purchased item
SaunaPro®
"The bottom of it gets cold and it says fits 2..."
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