Aaron R.
Terrible
Purchased item
SaunaPro®
"The worst thing you could buy out of all simi..."
nurecover store reviewsSee product reviews
Graham E.
Waste of money. Shipped the wrong product after a month. Claimed the war was to blame, terrible customer service. Half the order never arrived. Parts that did are cheap and missing crucial pieces to make them work properly.
Purchased item
192 Ice Cube Tray + Water Absorbant Mat
"Never got the ice cube trays. The "water" mat..."
Eric B.
Poor!!
Purchased item
SaunaPro®
"Ordered and paid for the Nurecover Pro, and a..."
Joel-eric M.
Really bad
Purchased item
nurecover EarthPad® Grounding Mat
"Faster delivery"
Ryan W.
Shopping was ok, however I thought I was getting free gifts with my order which never came and I was shipped the smaller Go version, not Pro like I ordered.
Purchased item
SaunaPro®
"Well,
Conceptually I think this is a good p..."
Dave T.
Dear Customer Service Team,
I am writing to provide feedback regarding my recent order, #NU393394.
While I find your marketing efforts to be exceptional, I am unfortunately dissatisfied with my experience and the products received. Although the Water-Absorbent Floor Mat arrived promptly, the sauna took approximately one month to be delivered.
Upon arrival, the sauna did not meet the specifications I expected based on the product description. The unit is not tall enough to stand in, requiring
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Dear Customer Service Team,
I am writing to..."
Espiridion L.
Very poor customer service and unhappy with the transaction with the order process.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"You could improve your customer service, I've..."
Sean B.
Horrible customer service
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Actually ship the advertised product"
Russell A.
Shipping to a month to be delivered
Purchased item
SaunaPro®
"Took about a month to get it but it works gre..."
Blake S.
Your whole website is nothing but lies.
Purchased item
SaunaPro®
"Everyone that works for this company can go f..."
Mark V.
Horrible experience
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"Customer service is terrible!!! The product i..."
Jared S.
Everything up to this point has been BS- sent me the wrong sauna , no free gifts , no ice bath included, does not actually get to 185 deg, red lights are just cheap low power LED battery powered lights and your customer support goes nowhere.
Purchased item
SaunaPro®
"Haven’t used it yet. You sent me the wrong on..."
Rocky T.
Was happy the two times the heater worked but disappointed that it stopped working.
Purchased item
SaunaPro®
"The heater worked a couple of times but stopp..."
Karina P.
Was great! My sauna was quick delivered, the mat took more time but I am actually obsessed with it. Love the accessibility, the heat gets high with the dry-heat version and I can be naked if I want lol
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"It’s wonderful."
Brian H.
horrible overall service
Purchased item
SaunaPro®
"Horrible customer service, horrible delivery..."
Brian M.
Love it
Purchased item
Sauna®
"Great product! Durable and easy to assemble."
Amory W.
Shipping took a long time and zipper lasted a week
Purchased item
SaunaPro®
"Zipper worked for about a week. Now has a hol..."
Tyler G.
Customer service not good. Took almost a month to get to me
Purchased item
SaunaPro®
"I ordered the one you can stand up in but the..."
Todd M.
Heater stopped working after 1 week. I took it apart myself and one of the wires connecting the fan pulled apart. I reconnected it and it’s been fine.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"It’s ok, not thick enough."
Dave D.
great products
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"great purchase"
Ryan N.
There is 0 customer service. All you get is AI generated emails that no one looks at or responds to. Do not buy
Purchased item
SaunaPro®
"Customer service is horrible. I emailed 4 tim..."
Taylor B.
Customer service has been fabulous
Purchased item
Pod Ice Bath
"This was my second replacement because of a t..."
Jackson H.
Got scammed twice customer support did nothing!
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Never received it or the refund! Thanks for s..."
Erik Z.
Completely misleading website. Order a completely different product then I received. I would not order from them again.
Purchased item
SaunaPro®
"Completely misleading. I ordered a Sauna Pro..."
Bradley A.
It’s a scam and you know it.
Purchased item
Sauna®
"The sauna is what it is. The build is mid, it..."
Devin L.
Horrible customer service
Purchased item
SaunaPro®
"It took 6 weeks to show up. The red light th..."
Jr D.
Horrible.
Purchased item
SaunaPro®
"Don’t do it. Worst customer service; the prod..."
Chris D.
Worst customer service of any on line retailer
Purchased item
SaunaPro®
"Took over a month to receive product. Once re..."
Ryan R.
WORST EXPERIENCE EVER
Purchased item
SaunaPro®
"Customer service was the worst I have ever ex..."
Donghee H.
Received the wrong product, and poor performance from team, who have been, and are still unresponsive with the return process, after 2months.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Received a completely different sauna to the..."
Byron B.
Great service!
Purchased item
Sauna®
"No complaints. It is doing exactly what wante..."
Jason F.
Customer service was not helpful.
Purchased item
SaunaPro®
"Works well."
John S.
Shopping experience was great
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I genuinely love these products. At 6’5”, I f..."
Jerry A.
It took over a month to receive the product.
Customer service kept telling me it was shipped but only a label had been generated.
Purchased item
SaunaPro®
"The design was good but lights are difficult..."
Amanda E.
LATE DELIVERY. Never received to ice bath pod.
Purchased item
Sauna®
"It took a month for delivery. We were suppose..."
Scott M.
Worst company ever. Takes days to reply to your customer. Tools a month to get my order and order was wrong. No one replies.
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I keep emailing with no reply. You sent me th..."
Philip C.
Responses are slow, shipping slow, unit too small. Not what they show online.
Purchased item
SaunaPro®
"Didn't get what I paid for, advertising is fa..."
Ashley H.
Terrible shipping, misleading, sent me the wrong sauna. Horrible company.
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"Where do I start? Took a month to finally ge..."
Tuker P.
Price point is decent and customer service is quick to respond, however not very quick to act.
Purchased item
SaunaPro®
"The sauna itself works great. I bought this..."
Patrick R.
000
Purchased item
SaunaPro®
"0000"
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