Kris C.
Took o er a month to receive. I have purchased things from overseas and also during the conflict in Iran and they arrived within 10 days of purchase.
Purchased item
Sauna®
"The red light eats batteries way to much. I..."
nurecover store reviewsSee product reviews
Mary R.
Took quite a while to get it
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Works great glad I got it!"
Amanda D.
Not the correct item.
Purchased item
SaunaPro®
"You didn’t send me SaunaPRO. You sent me the..."
Josh R.
It took way too long for it to come after it was ordered
Purchased item
SaunaPro®
"I’m a tall person and I feel it’s a little sh..."
Mike B.
Getting it here was terrible , it took me asking for a refund before I finally got a shipping info
Purchased item
SaunaPro®
"It took several weeks to get it here but it w..."
Michael D.
I use my nurecover sauna every day and I love it.
But everything has been sub-par, I am sorry to report.
Customer Support takes way too long respond. Replacement parts take multiple months to ship.
It's sad to report because customer support is VERY NICE and I can see that they are making an effort to respond effectively.
Purchased item
Red Light For Sauna
"I received BLUE but I ordered RED."
Raymond H.
Customer service sucks they’d email you once every 3 weeks and you won’t get your order for 4 months
Purchased item
Sauna®
"It almost 3 months to receive my order and wh..."
Kristen F.
They never gave me any real resolution to any of my concerns
Purchased item
SaunaPro®
"It is only 4 feet tall. Never came with a the..."
Keith B.
It took over a month to receive this product after purchase and it was not worth the wait.
Purchased item
SaunaPro®
"This sauna was very easy to assemble. It is d..."
Marty J.
Took too long to get. Had no response from multiple attempts to contact customer service. Product not as advertised.
Purchased item
SaunaPro®
"Smaller than what was advertised"
Richard K.
It's too short in height. All the pics look as if a person 6ft tall could stand up inside. Not so. It's like 4.5 feet high. My head touches the ceiling of it when I'm sitting in it! The chair is too small. Looks like a chair for a 7 year old.
Purchased item
SaunaPro®
"It is MUCH shorter than I anticipated. About..."
Brayden L.
Worst company ive ever delt with. Buyer beware snake oil...all different prices and deals...no integrity and holding my refund for weeks. Criminals
Purchased item
SaunaPro
"Don't lie to your customers and false adverti..."
James H.
No live support
Purchased item
SaunaPro®
"Your advertisement always shows the unit bein..."
Nigel W.
You sent me the wrong product.and did not reply when I asked for customer support
Purchased item
SaunaPro®
"I have asked to return this as you sent me th..."
Jacob A.
Product did not come as advertised
Not hot enough
Took 6 weeks to ship
Arrived broken
Very very slow or no responsiveness on customer service
Purchased item
SaunaPro®
"Zipper came broken
The customer service resp..."
Chris M.
Shipping took way too long.
Purchased item
SaunaPro®
"The heater works well. The instructions about..."
Bryan B.
Slow shipping.
Purchased item
SaunaPro®
"I would like my money back. This thing is des..."
Tracy T.
Not interested in sharing. Ill let others experience it for themselves
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Im not happy with the purchase process. Mat i..."
Murphy D.
Worst customer service
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"I still have not received my order. I have co..."
T.
Terrible communication. Worse customer service.
Purchased item
Sauna Thermometer
"Terrible quality. Stopped working after a wee..."
Spencer H.
Your automatically generated emails are so awful and your generic responses to actual concerns and questions take LITERALLY WEEKS to hear back. By the time I have an answer you delay getting more info and heaven forbid I send another email because you literally forget everything all over again. It is like talking to a wall. I JUST WANT MY MONEY BACK.
Purchased item
SaunaPro®
"I am so glad you finally sent me a survey. Af..."
Robert T.
It was disappointing to wait a month for my order with no update unless I emailed asking. It was also disappointing the sauna I received was not the same as I thought I had ordered.
Purchased item
SaunaPro®
"It took over a month for the sauna to deliver..."
Christopher L.
Misleading pictures led me to paying for a product without full information leading to an overall disappointing experience.
Purchased item
SaunaPro®
"Extremely slow delivery times. I still haven'..."
Kara W.
I would give zero starts if possible. Shipping was delayed, the wrong product arrived, I was told the product I ordered was no longer available despite continued email promotions and ads on the website, and my refund is moving at a snail’s pace.
Purchased item
SaunaPro®
"I was sent the incorrect product. I ordered..."
Alex M.
Took over two months to receive my order was told I would receive a refund but have yet to see that
Purchased item
Sauna®
"Took over 2 months to receive my order, they..."
Darren W.
N
Purchased item
SaunaPro®
"It is a little cramped. I have had a knee rep..."
Kevin W.
Love it
Purchased item
SaunaPro®
"I have used it everyday for two weeks. It is..."
Andy R.
Experience sucks all around
Purchased item
SaunaPro®
"Shipping was horrible and customer service su..."
Jose C.
I got the small version of sauna very disappointed
Purchased item
SaunaPro®
"Send me the wrong sauna advertisement was for..."
Paul C.
The sauna took a little longer to deliver than the cold plunge, but other than that it was great
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"So far so good. 2 weeks in and seeing benefit..."
Kyle H.
Super easy experience
Purchased item
Elite Bundle - SaunaPro + Plunge + Chiller
"Price was great, set up was simple, couldn’t..."
Cooper B.
Poor won’t buy again
Purchased item
SaunaPro®
"Customer service was very poor, my sauna was..."
Stuart S.
Dishonest about shipping.
Purchased item
SaunaPro®
"Shipping experience was very bad. Lied to sev..."
Justin R.
Sent a smaller sauna then I ordered, went back and forth for over a month, but the company made it right in the end.
Purchased item
SaunaPro®
"Good sauna!"
Oscar R.
N/a
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I use it at-least 5 x’s a week. I feel so rel..."
Neil B.
misleading at every step of the way. will never recommend. exploring your return policy. too short of tent (no clear dimensions when I was ordering on the phone, only videos of full grown humans stepping into a tent that is much taller than I received. horrible delivery. too many texts and offers
Purchased item
SaunaPro®
"Ads completely misleading. Tent too short. wa..."
Chana M.
One-sided costumer service and shipping time was terrible
Purchased item
SaunaPro®
"Costumer service is one sided it took me over..."
Brian H.
Didn't get my "free cold plunge" as advertised
Purchased item
SaunaPro®
"Well ...when you say you get an cold plunge f..."
Jonathan K.
Shopping was a breeze
Purchased item
SaunaPro®
"sauna heat works well. However, the red light..."
Kyle S.
As with other answer sauna so far works great but waiting a month plus for the red light that wasn’t in original shipment to ship
Purchased item
SaunaPro®
"Sauna great but had to give lower rating sinc..."
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