James C.
The shipping time was a concern.
Purchased item
SaunaPro®
"I expected it to be shipped and delivered in..."
nurecover store reviewsSee product reviews
Nick S.
0 customer service
Purchased item
Sauna®
"To start customer service is a joke. Only ema..."
Felipe C.
Took over a month to receive but product works as intended
Purchased item
Sauna®
"Product worked as described. Super hot within..."
Nathan G.
Already provided my review about the customer support and not feeling trusted by the company. Submitted video and picture evidence and no response since then.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"The heater and thermometer did not meet the e..."
R.
Great and easy
Purchased item
Sauna®
"Love it!"
Charmaine R.
Bad customer service and and everything that’s a month to get a email response just to not get it fixed.
Purchased item
SaunaPro®
"Took two and a half months for me to get my o..."
Richard G.
Works great, heats up quickly, size that came is shorter than pic, about 4'10" but a better idea since your sitting anyway, heats up amazingly fast, works way better than I expected! Don't panic like me, delivery may take several weeks.... Recommend getting a little bigger chair than the one provided, small for me at 5'10", but was fine until I changed it... Great sweat in this sauna, just like at the gym!
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"works well, good comfy matt for floor, defini..."
Jacob T.
Terrible
Purchased item
Sauna®
"Don't order Nurecover !!!"
Hugo P.
Shipment took over 2 months. The product description in the website doesn’t match what was received
Purchased item
SaunaPro®
"The product is not as described, it’s smaller..."
Michael L.
Great
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Great mat!"
John R.
Shipping sucked took over a month to get it. Chair height is to low. Don't like the way the entry works. To much zipper. The return policy is terrible. Once you open it you own it no returns.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"A little thin but it does the job."
Christian W.
Would never buy agab
Purchased item
SaunaPro®
"Took over two months to deliver. Does not re..."
Troy L.
Horrible. And they lied about the shipping time!
Purchased item
Sauna®
"It only gets up to 160 degrees. Not 185. And..."
Darwin K.
Messed up my order. Delayed. Took over four weeks to get it.
Purchased item
SaunaPro®
"Love everything but the red lights which are..."
Joanne H.
Frustrating experience. The product did not match the advertising, and I was initially expected to accept it anyway. Slow customer service made it worse.
Purchased item
SaunaPro®
"Not What I Purchased & Slow Resolution
I pur..."
Isabella P.
First, the shipment was 4 weeks late. When it arrived it was worthless. The poles do not screw together. The male and female components do not even fit. I had multiple people try. I reached out to customer service and got ghosted. This is the worst customer service experience I’ve ever had. I can’t use this product and I can’t even get anyone at the company to fix it.
Purchased item
SaunaPro®
"First, the shipment was 4 weeks late. When it..."
Bj B.
I got my products over month late. I called to change my order of one item and you said it shipped. To get it a month later
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Late"
J.
It was good
Purchased item
Tropic tent only (Pro Sauna)
"I really like this unit. I had doubts at firs..."
Jessica B.
The communication has been very clear
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"So far I’ve used it 5 out of 6 nights and I’m..."
Antonio R.
Purchased a pro and received a mini. It took 7 weeks for a lesser model to be received
Purchased item
SaunaPro®
"I purchased a pro and received a mini. This t..."
Jonathan S.
👍
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Great fit. Comfortable"
Randy W.
I waited over a month to receive a product that was not what I ordered.
Purchased item
SaunaPro®
"I felt like I was duped. I ordered a Sauna Pr..."
Charles B.
Deceptive company
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Don’t buy from this company. The product pict..."
Nathan W.
Was easy to order. Was accidentally shipped the smaller sauna go. A couple of emails to show them it was wrong and they shipped the right one.
Purchased item
SaunaPro Tent
"Love the sauna. Works really well. Great swea..."
Karl J.
Delivery was always to me came the day you stated it would be delivered
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Putting together was easy instruction well..."
Michael G.
You should be honest about the product. The Pro I purchased was not delivered.
Purchased item
SaunaPro®
"First of all. The ad said to 2-3 days shippin..."
Christina G.
The sauna core heater keeps shutting off at 135. It doesn’t stay hot. I want to return it
Purchased item
Sauna Phone Case
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Philip S.
Do not buy this product.
Purchased item
SaunaPro®
"I would not recommend this product to anyone...."
Nathaniel C.
Shipping was a nightmare. Ordered a few weeks before a big trip and it didnt arrive before we left even though it was promised 4day shipping. Then once we got it figured out I was told it would be held at FedEx, but it got dropped off at our empty house anyway.
Purchased item
SaunaPro®
"Love the sauna, red light was a major bummer..."
Darren R.
Delivery was delayed by 3 weeks but worth the wait. Order summary and ship tracking was very easy to follow. The red light therapy is a bit of a stretch but it sets a cool vibe.
Purchased item
SaunaPro®
"Love the dry sauna! A perfect complement to..."
Nathan T.
You sent me a sauna compact I ordered a sauna Pro at 6 ft 2 I don't fit in a compact
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I have been trying to email customer service..."
Ryan W.
Your customer service/support sucks.
Purchased item
SaunaPro®
"I waited over 2.5 months for this to arrive...."
Annquarnette A.
Easy
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I slept through the night without interruptio..."
Isaiah H.
took forever to receive, then it didn't work
Purchased item
Sauna®
"it doesn't work, heater kicks off after 10 mi..."
Michael M.
The shipping was an issue and the responses I received when asking for updates could have been better.
Purchased item
SaunaPro®
"The Sauna works great as expected, however th..."
Handsome As Hell H.
You guys do not have a direct line for conversation just in case there’s an issue which in my case there was
Purchased item
SaunaPro®
"I only received the heater after it took almo..."
Justin P.
The product seems cheap and lacking. The red light is a joke, it is a AA battery operated rope light... I ordered the "Sauna Pro", that claims it comfortably fits users 6'1" comfortably standing. This sauna is roughly 5' tall, and is only useable if sitting in a chair or kneeling. The add mentions this is a quality product, the product I received is no better than the $150 ones at Walmart... I should have saved my money and not ordered it.
Purchased item
SaunaPro®
"The sauna took over a month to finally ship t..."
Kevin L.
Shipping was horrible and so was communication.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Fits the shell perfectly and does a good job."
Christopher H.
So far so good, it gets hot fast and gives me a great sweat!
Purchased item
SaunaPro®
"Would have been 5 stars if the delivery didn'..."
Brian M.
I have been trying to send the unopened sauna back for over a week. No one is helping me or responding back with any useful help. My doctor states it is not safe for my body.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I have been trying to return the mat and saun..."
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