nurecover store reviewsSee product reviews

You did not send all the parts stilling waiting for them prices came in damaged first class mail a new don’t let the customer wait two months

Customer service is nonexistent. They simply fail to respond from the founder all the way down!

It sucked

Ship just came very late

Shopping is easy!

Never received

It took forever to ship and apparently was on backorder but that was never communicated to me until the 3rd or 4th email from me to get that information.

Good

Terrible customer service

Good

I genuinely tried to give Nurecover the benefit of the doubt, but this has turned into one of the worst online shopping experiences I’ve had. After placing an order, I quickly became concerned by the volume of customer complaints and attempted to cancel BEFORE delivery. Instead of receiving real customer support, I was met almost entirely with automated/template responses that ignored the actual issue I was raising.

Advertising was wrong. When I ordered the ad and my confirmation was for a “Sauna Pro”, I received a “Sauna Go” (shorter version). When I inquired about the discrepancy, the only thing they offered was a $100 store credit.

Inaccurate product description and AI customer service.

I received an initial response. Tech Support hasn't followed up on any of the details we discussed.

Only negative is that I waited for almost three weeks to recy.

This company is a complete scam. They promise free items and don't deliver. They also give a false delivery date. I purchased multiple saunas from them and both arrived in over 6 weeks, not the originally promised date. One sauna had promotional items and those items have yet to arrive. This company also refuses to provide any customer service phone number, and most of the help responses are generated by AI, not real people. I would not recommend doing any business with this company.

Shipping sucks and haven’t even received it.

Received wrong product and no response to email.

Really bad shopping experience. Terrible communication and very low quality product. Customer service people tried but ultimately are useless.

I did not receive the sauna I ordered, I received a smaller model and the shipping took a lot longer than expected.

Deceptive advertising. Advertise Triopic PRO for 6'9 person and then ships Tropic GO for 4'10 person. I can't even fit into it. False advertising, malicious lies, fake ad's.

Asked for return, was offered $80 instead and never received it, now I have opened the box and dont even have the correct parts to assemble it!!

Help dest not getting back with me.

Good

I received the wrong Model (one I don’t fit in) on top of that I never received the extras promised with my order.

Complete liars and selling a lesser product without advising customers at all

Wrong sauna sent without an acceptable resolution. The sauna sent to me was NOT the one that was advertised for sale. I’d like a full refund so I can buy a sauna that suits my needs.

Offered $100 discount but cc not credited yet.

I’ve never received any of the items I was promised when I purchased the sauna.

What I purchased isn't what showed up. I purchased the sauna that described a 6'1" person to be able to stand up fully inside it and what showed up is about 4' tall. Also, I had a hole in my cover and contacted customer support over two months ago and still haven't heard a resolution to the problem.

Took a while to receive.

Shipping waa terrible

No going to lie. It took a long time. They can we reschedule my order two times.

Took over a month to get product but team was responsive

The experience is that of a company that sells product that is inferior and problematic and your company could care less!!

Terrible customer service

Terrible customer service. Had a faulty unit from a previous order. They would not cover it and then it took 1 month more than quoted for a replacement with little to no contact.

Ok

Delayed delivery

Customer service was very quick turn around and answered the question when it had been a month after ordering.