nurecover store reviewsSee product reviews

I just filled out this exact thing saying how bad it was, if you are reading this as someone interested in their product, don't do it. Buy from a different company

Everything came as expected, well except no thermometer.

I never got half the products

Bad service, bad information

The product is garbage and their customer service is non-existent. Run as fast as you can away from this company.

Not a quality product for the money.

You practice fraud!¡

I was very disappointed that I waited so long for my product and it was not what I paid for or ordered. It is very unlikely I will ever order from nurecover again.

My sauna order was delayed by over a month. I would have anticipated some contact with a free throw in to make up for the inconvenience. Also when I received my sauna I was under the impression that i would be able to stand in it. The dimensions are written but they don’t match a single picture. I really do enjoy the sauna.

It took much longer to receive the order.

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Delivery took forever (2 months) and Nurecover said they were looking into it. It took so long, I asked to cancel my order and that is the only email they did not respond to. However, the following week, stuff started arriving at my house. Assembly guidance was needed, but they were very helpful.

Took a very long time to receive my product but worth the wait

Professional customer service

Abysmal customer service and choice of shipping partner. Only received automated responses and tracking never updated.

Long wait for shipping.

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It’s a great at home sauna

Unfortunate the product doesn't work.

They are happy to take your money but will not resolve issues

I use my steam shower (though to be fair the chair isn’t very comfortable for a larger person) and am looking forward to summer when I can use my ice bath on the deck!

Could not have been a more disappointing experience. Every step of this ordeal has been nothing short of excruciating. Down to sending me a sauna that 100% was not the sauna I ordered. You are all criminals an should be ashamed of yourselves.

Shipping took over a month, didn’t get what I ordered. Like the product i did get but it’s not what I ordered.

Trash. Disputing the charge and contacting the BBB. Never got my items

Poor

The Red light was cheap, the heater was hard to place lower on pole. And the heat doesn’t really get my legs. Also, the chair is too low.

The ads pose as the company is out of the United States, but they get the product from China. It took over six weeks to get my product when I needed it within two weeks.

In previous comment

I explained that I did not get what I ordered. Instead of make it right, I keep getting excuses. When it is plain as day that I bought this product under false pretenses.

Product broke the first day. Don’t buy!!

From price point, setup and use. So far, so good. Thanks again.

Well, we took 3 to 4 weeks to receive my product but once I received it, it was well worth it works. Great couldn’t be happier.

See previous review.

Received the smaller one instead of the larger one I ordered, and it took forever to ship

Customer service sucks, shipping times suck, bait and switch with products.

I would invest in a customer service call center. If anyone else has the issues I had then the emails were a joke and nothing but a run around process. Your were quick to take my money but slow to deliver the item and then the heater was broke.

Shipping is horrible. It took a month from the time I ordered to finally getting to me. Also when I reached out to customer service that was bad as well. Response is not timely and it seems it’s just by email.

Took forever and came broken

the challenge was that it took over a month to receive the sauna, which initially had a negative impact on my experience.

Saunas is ok. Service isn’t great.