Rodney H.
Shipping time and communication
Purchased item
SaunaPro®
"The product is great however the shipping tim..."
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Vince M.
I was confusing on the mat that came with it and I believe it was misleading on purchasing an additional mat to go with the one that comes with the sauna.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I wish it were a little bigger since I am a l..."
Jeff H.
The process was over the top annoying. I was extremely pestered about placing an order and when I placed the order, the urgency dropped and the item was never shipped until I reached out to see why.
Purchased item
SaunaPro®
"Product’s height is much shorter than what I..."
Bryan M.
Really good so far. I’m impressed for the price and the quality.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Good accessory . My friend at work ordered th..."
Sara A.
You sent the wrong sauna! Nothing else to say about that.
Purchased item
SaunaPro®
"Well to start off I didn’t receive the sauna..."
Michael L.
Did not receive the 5 gifts advertised at the time of purchase. When I questioned it I was basically dismissed
Purchased item
SaunaPro®
"Did not receive the five gifts advertised at..."
Ruth G.
It sucks
Purchased item
SaunaPro®
"I'm requesting a return of your product that..."
Craig A.
Customer service has not helped me at all!!!!!
Purchased item
SaunaPro®
"Customer service has not responded quick at a..."
Laura G.
I enjoy the sweat.
Purchased item
SaunaPro®
"I ordered the sauna pro, which is 6 ft. tall...."
William K.
You cannot get a real person in customer service, only AI responses
Purchased item
SaunaPro®
"Based on the photos from the Nurecover websit..."
Rhonda H.
No comment.
Purchased item
SaunaPro®
"Misleading advertisement on the size and what..."
Mark M.
Very slick marketing. But it's a blow dryer in a tent.
Purchased item
SaunaPro®
"It doesn't really get hot as advertised. The..."
Steven C.
Good experience!
Purchased item
SaunaPro®
"Works great!! Very happy with my purchase!..."
Josh P.
.
Purchased item
SaunaPro®
"."
Toby C.
Took a while to receive it in the mail but after using it it made up for it thank you
Purchased item
SaunaPro®
"First week of using it noticed big difference..."
Adam K.
Shopping was great but it took forever to get it. It took over a month.
Purchased item
SaunaPro®
"This sauna is great. It heats up as advertise..."
Saheru M.
All and all I am satisfied.
Purchased item
SaunaPro®
"The Sauna is adequate. The infrared lights ar..."
Lena R.
Disappointed with product and customer service
Purchased item
SaunaPro®
"Chair broke within 2 days, red lights worked..."
Josh S.
No happy!! Apparently the customer service u claim to have don't know how to answer a phone or return an email so that dont show any support or help that the company claims to have !! It more like we got their money and if we dont answer or reply eventually they will just give up and go away type of customer service to me !!
Purchased item
SaunaPro®
"For starters it would be great to receive w..."
Jason W.
I printed the return label and returned item and still having to pay for it
Purchased item
Sauna®
"I returned items and have not received credit"
Robert W.
.
Purchased item
SaunaPro®
"Works great. Easy yo install and quick to hea..."
Brankica B.
What I ordered versus what I received not the same. Totally different than all the pictures online. And no way to get a hold of customer service other than submitting an email that no one responds to.
Purchased item
SaunaPro®
"Well I submitted an email because I can’t tal..."
Christopher C.
Overwhelm customers with emails. They are constant.
Purchased item
SaunaPro®
"You OVERWHELM with emails. I want the produc..."
Mike H.
Customer service takes days to respond
Purchased item
SaunaPro®
"I ordered the Sauna almost 2 months ago. It t..."
Christian M.
Took over a month snd a half to get all the products ie sauna ice bath and mat. All came at different times. Your wear-house distribution needs a lot of work.
Purchased item
Pod Ice Bath
"Does not look like anything in your add or pi..."
Shawn R.
I just explained this, yet I'm asked over and over
Purchased item
SaunaPro®
"Do you guys not ever communicate with each ot..."
Richard H.
Bad experience with support staff
Purchased item
SaunaPro®
"Not the best support staff experience."
Robert G.
The ordering and delivery process was excellent. The assembly was longer than advertised, but completeable in 30-45 minutes.
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"I'm a big fan and user of the nurecover spa,..."
Tom S.
Shopping was easy
Purchased item
SaunaPro®
"Wish it was a little taller I’m 6’3 and it’s..."
Craig B.
Easy order, fast delivery and easy set up.
Purchased item
SaunaPro®
"After using the Nurecover Pro Sauna consisten..."
Kels B.
Solid experience all around.
Purchased item
SaunaPro®
"Set up was quick and painless. Having used tr..."
Stephen N.
Customer service not interested with or taking care of my issue
Purchased item
SaunaPro®
"I didn't get what I ordered. Received differ..."
Aaron Puttock A.
Delivery takes forever. Took over 2 weeks to be delivered. Buying was fine, but delivery really ruined the experience.
Purchased item
SaunaPro®
"Overall I appreciate how hot it gets. The sa..."
Gabriel J.
Point of purchase was super smooth. Shipping delays were unfortunate, might be better to state where it would be shipping from for realistic eta.
Design improvements: add a secondary zipper in the mid panel for the entry door & change the buying experience to add an option for wood stool upgrade.
Purchased item
SaunaPro®
"Super easy setup, nice materials, and good sp..."
Michael P.
Shipping was delayed but finally arrived
Purchased item
SaunaPro®
"Great unit but thought it was taller and wide..."
Tom Z.
I'm disappointed. The unit is tiny and definitely not the one they were advertising on their site. I was expecting to be able to stand up but this thing isn't even up to my shoulder. I should have checked reviews on reddit and saw all the negative feedback before I wasted my money.
Purchased item
SaunaPro®
"The pictures on the website are deceptive. T..."
Tshering S.
Very very poor customer service
Purchased item
SaunaPro®
"Poor quality of material very uncomfortable t..."
Kyle B.
🙏
Purchased item
SaunaPro®
"🙏"
Tyler S.
It would easily be 5 stars if I got my whole order!!!
Purchased item
SaunaPro®
"I will say if you are 6 ft+ it is hard to get..."
Deborah W.
Purchasing the Sauna was easy. It then took weeks to get delivered. It wasn't until we threatened to cancel the order that it began moving. Horrible experience overall.
Purchased item
SaunaPro®
"We bought this Sauna for our home because the..."
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