Darrel P.
Poor customer service.
Less than expected quality for the price.
Purchased item
SaunaPro
"Customer service is very inadequate. Some acc..."
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David H.
Aside from the fact that it took a long time to arrive, Customer Service has been great.
Purchased item
SaunaPro®
"This is a phenomenal sauna, and life-changing..."
Kelly S.
Said the product had a 90 day return only to find out they only except in used products. I would not have tried it and returned immediately had I known.
Purchased item
SaunaPro®
"Smells like burning plastic. Gave me extreme..."
Eric W.
Perfect
Purchased item
SaunaPro®
"Perfect. Better than expected"
Jeremy S.
Easy enough but shipping took forever
Purchased item
SaunaPro®
"While the tent itself is made of decent quali..."
Jeremy A.
Took forever to ship.
Purchased item
SaunaPro®
"While the heater hits 185 degrees the air tem..."
Seth S.
Open communication and transparency with product.
Purchased item
SaunaPro®
"This sauna gets hot! You can see from the pic..."
Jonathan K.
Customer service is slow to respond. I believed a thermometer was advertised with the unit, and shipping within a week, when it took close to a month to arrive.
Purchased item
SaunaPro®
"The heater is great quality, however it took..."
James C.
It took way too long to arrive but finally showed up.
Purchased item
SaunaPro®
"It doesn’t get to 185 degrees and there’s lig..."
Heather D.
Meh
Purchased item
Sauna®
"They sent me the Steam bundle instead of the..."
Kyle F.
Shipping took way to long
Purchased item
SaunaPro®
"The unit was significantly smaller than it wa..."
Jeremy A.
I can’t stand in it. Took way longer to deliver than advertised. It said there was a thermometer that came with it and it didn’t
Purchased item
SaunaPro®
"First of all it took way longer than you said..."
Marcus T.
The red lights don’t work
Purchased item
SaunaPro®
"The red lights stopped working"
Joel M.
Wonderful
Purchased item
SaunaPro®
"Absolutely wonderful. I enjoy this sauna more..."
Eric N.
Size on site is not the same, led to lots of confusion. Took way too long to send and I don’t think it was where it was supposed to be. I felt like support did their job trying to keep up but over a month or so to delivery and then find out it’s not the right size was rough.. promised a refund to the rate being sold at now $100 back.. haven’t seen it yet. Though it was promised to me
Purchased item
SaunaPro®
"Heats up quickly, reaches the temps stated an..."
Russell G.
Ii sweat my ass off it feels great 👍
Purchased item
SaunaPro®
"I sweat my ass off! It feels great!👍"
Elaine F.
Shopping experience wasn’t a problem, easy to order. Communication after the sale is the reason for the low score.
Purchased item
Sauna®
"Little communication on shipping, tracking sh..."
Robert P.
My shopping experience was great!
Purchased item
SaunaPro®
"I really like my new sauna. I was disappoint..."
Sharon J.
The product had changed due to reviews. So what I received wasn't the height I had expected! But I love it, and so does my husband , who is 6'2. Hopefully the chair holds up, since ya cant stand in it! Lol
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Very absorbent! Works well!"
Ambra W.
I have requested a return and instructions for a refund and have yet to get any response. The sauna you sent me was not what I ordered the free gifts that I was promised were never sent. The red light therapy is nothing more than an LED light strip the sauna phone case which is supposed to be heat. Proof is a cheap waterproof case you can get at any convenience store for a fraction of the price you charged me and the sauna itself smells like harsh chemicals, which would be very harmful to sit in
Purchased item
SaunaPro® Water-Absorbent Floor Mat
"Multiple times I’ve requested return instruct..."
Lee B.
Advertising said 3 to 5 day delivery. 6 weeks. Finally arrived in was out of town will be back and will return it. No phone number to call e mail was a joke.
Purchased item
SaunaPro®
"3 to 5 day delivery. Took 6 weeks. No apolog..."
Erik B.
Customer service/delivery garbage. Product flimsy at best
Purchased item
SaunaPro®
"A month to get the order. Customer service i..."
Eddie R.
never heard back after emails sent to company
Purchased item
SaunaPro®
"i got the wrong stuff"
Rick G.
It's perfect Im gradually getting use to it and doing 10 minute sessions.
Purchased item
SaunaPro®
"Great item! I had to adjust the heater and pu..."
Evan D.
Long shipping, said it included thermometer in direction. Called support who said they no longer er included and didn’t of any remedy. Regret my purchase since it doesn’t get hot enough tops at 165.
Purchased item
SaunaPro®
"Doesn’t get hot enough. Tops at 165 not anywh..."
Reginald T.
The arrival of my order was delayed.
Purchased item
SaunaPro®
"I've had my sauna for a few weeks now and abs..."
Jeff C.
Took a lill longer than expected but it came works great
Purchased item
Sauna®
"Works great as good if not better than the gy..."
Rex D.
Arrived on time and all in working order
Purchased item
SaunaPro®
"Works just as it should. Great recovery after..."
William T.
Took a bit longer ti get that I expected
Purchased item
SaunaPro®
"Love the beater. Feels lime a traditional Sau..."
Mark O.
No issues
Purchased item
SaunaPro®
"Love it works as advertised. Helping me relax..."
Robert C.
Love it
Purchased item
SaunaPro®
"It’s awesome"
Jason S.
Shipping took forever, but the owner personally reached out to me and made it right as soon as I wrote customer support. Outstanding.
Purchased item
SaunaPro®
"It's fantastic. I'm so happy to have it in..."
Eric P.
Good. But slow
Purchased item
SaunaPro®
"My wife has loved the sauna. However, shippin..."
Lisa K.
I absolutely love my sauna
Purchased item
Sauna Thermometer
"Thanks for the replacement thermometer it wor..."
Lauren C.
It took too long to arrive, it is cheaply made, I can tell it was from china. The red light is nothing more than glorified Christmas lights.
Purchased item
SaunaPro®
"This is cheap, the "red light" is nothing mor..."
Daniel V.
Your customer service is terrible
Purchased item
SaunaPro®
"You sent me the wrong product and
Your custom..."
Alex H.
was not sent required parts to assemble
Purchased item
SaunaPro®
"Did not come with all of the required poles t..."
Joseph A.
I feel I received the wrong order
Purchased item
SaunaPro®
"I thought I was getting the taller pro and th..."
Michael U.
Poor response times and lie about what they say they will do.
Purchased item
SaunaPro®
"Worst customer service I've ever encountered...."
Jack L.
You can't get an actual person to help when you need one.
Purchased item
SaunaPro®
"Love the sauna! However, WORST customer servi..."
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