William T.
Great job making sure the order was correct
Purchased item
Piccolo - Masonry Fireplace Glass Doors
"It was exactly as ordered. I did however need..."
ExceptionalFire store reviewsSee product reviews
Louise M.
Easy ordering, good website with lots of info!
Purchased item
Cabot - Steel Masonry Fireplace Glass Doors
"Looks good and works well! Love it!!"
Gary F.
The representative was knowledgeable, very nice, and efficient! Everything went smoothly.
Purchased item
DeepSet - Masonry and Prefab Fireplace Doors
"The doors are beautiful and we got them at th..."
Jerald K.
Fast delivery great product
Purchased item
Custom Metal Floating Mantel Shelf | 25+ Finishes
"Great product looks wonderful"
Robert V.
Very helpful!
Purchased item
Fully Customizable Floating Shelves Transitional Wood+Metal in 25+ Finishes and Any Size
"Great customer service and we love the look o..."
Jhb J.
Special instructions ignored
Purchased item
Rainbow Fireplace Glass Doors - Prefab / Zero Clearance | Custom Size | Inside Fit
"Either I didn’t understand your instructions..."
Kirk M.
EXCELLENT!!!
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Don't have pics yet as the house and fireplac..."
Daniel L.
Still waiting for non combustible mounting hardware
Purchased item
Modern - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Mantel looks good but was delivered with wood..."
Fe Y.
There were a lot of choices for sizes and colors and styles.
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Installation was easy. The mantel is well bui..."
Bron B.
Expert help insuring a proper order.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"Custom fit was perfect. Several attachment o..."
Robert K.
Competent & polite service all efficiently done over the phone. The product was perfect.
Purchased item
Stiletto Masonry & Prefab Fireplace Glass Doors | Modern & Elegant Fireplace Doors | Easy Installation & Durable Quality | Custom Made
"Easy to order and received in a very expedite..."
Stuart O.
Great quality
Purchased item
Design Specialties Metal Swatches - Shipping
"Swatches were great and accurate to final pro..."
Angela P.
Easy to order
Purchased item
Reflection Flat Black Masonry Fireplace Door | Standard Sizes
"The fireplace doors are a perfect fit and loo..."
Ryan R.
Slow Responses and Service
Purchased item
Mesh Masonry & Prefab Fireplace Doors
"Slow service and responses and overpriced"
Shannon F.
Easy to order. The shop.com app kept me posted on the process and when to expect delivery.
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Shelf is high quality and length is spot on!..."
Bob G.
Very happy.
Purchased item
Rainbow Fireplace Glass Doors - Prefab / Zero Clearance | Custom Size | Inside Fit
"Perfect fit. Nice quality."
Mary B.
Thanks for all the choices
Purchased item
Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available
"We love our mantel! Thanks so much"
Janet B.
Overall it went well but communication was occasionally problematic regarding metal samples
Purchased item
Fireplace Screen With Operable Doors Custom Size 21 Finishes - Carolina
"Looks great, was a little difficult to put to..."
Elyssa K.
Would buy from this company again, hands down seamless experience!!!
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties
"This item looks even better in person than th..."
Christine D.
Ordering the doors online was very easy.
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"It was a very pleasant experience working wit..."
Thomas C.
Purchased online. Mantle was delivered earlier than expected.
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Easy install. Looks great"
David C.
Good communication with staff
Purchased item
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
"Good communication with staff.
The product i..."
Josh B.
Nice customer service. Good communication
Purchased item
Black Rock Arch - Masonry Fireplace Glass Doors
"Nice looking doors. Easy install."
Jeffrey C.
A+ Robert was/is exceptional!!
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"AAA+++"
Brian H.
Could have supplied more detail of the actual design. Method of mount and overlaps were not very clear.
Purchased item
Carolina Sunrise - Masonry & Prefab Fireplace Glass Doors
"I am overall happy with the quality and timel..."
Reno D.
Not good.
You have to buy extra stuff that should come with it. To make the doors work safely.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"NOT HAPPY.... should of kept the Chinese piec..."
Farayi M.
Efficiently done
Purchased item
Mesh Masonry & Prefab Fireplace Doors
"Looks fantastic!!we love it"
Dan B.
It’s been two months since we ordered a mantel & still don’t have one and the company stopped responding.
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"We ordered a mantle & it arrived damaged. We..."
Erika P.
shipping was reasonable, didnt take too long.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"My fireplace door was perfect, I love it !"
Michael B.
Great!
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"Looks great!"
Brendan M.
Wrong mantel was built and sent. Will not return. $700 wasted.
Purchased item
LENGTH:
"Sent the wrong mantel. Can not get any help w..."
Sarah P.
!
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"!"
Michael M.
Great
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Thanks
Looks great"
T M.
Never answered email
Purchased item
Screen Option:
"Cheap fixation mechanism destined to break"
Mike L.
Ordered online and tried to get a status of my order via email and phone with no response. I repeatedly left voice mails and was finally able to speak with a live person who confirmed my order was correct and complete and in the build queue. It actually arrived quicker than the retailer quoted!
Purchased item
Stiletto - Masonry & Prefab Fireplace Glass Doors
"Perfect fit from the dimensions I submitted...."
Jackie H.
Easy and we'll made product
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Great product and packaged well. Easy instal..."
Dawn C.
I ordered the wrong size, and Exceptional Fire was able to switch out the size prior to shipping.
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Super fast shipping. Mantle has not been inst..."
Marco S.
Responded to my inquiries timely and the product was delivered as advertised
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Delivered timely and very happy with the prod..."
Mary S.
Excellent!
Purchased item
Steel Custom Single Panel Fireplace Screen - Carolina Window Pane
"We were so happy with the screen! Looked bet..."
Desmond C.
I was able to get answers quickly before I placed the order. The fireplace door arrived ahead of schedule. Thank you!
Purchased item
Seaside - Standard Glass Doors Designed for All Prefabricated Fireplaces by Stoll Industries
"Good quality and dimensionally perfect! Fit..."
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