Michael M.
Great
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Thanks
Looks great"
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T M.
Never answered email
Purchased item
Screen Option:
"Cheap fixation mechanism destined to break"
Mike L.
Ordered online and tried to get a status of my order via email and phone with no response. I repeatedly left voice mails and was finally able to speak with a live person who confirmed my order was correct and complete and in the build queue. It actually arrived quicker than the retailer quoted!
Purchased item
Stiletto - Masonry & Prefab Fireplace Glass Doors
"Perfect fit from the dimensions I submitted...."
Jackie H.
Easy and we'll made product
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Great product and packaged well. Easy instal..."
Dawn C.
I ordered the wrong size, and Exceptional Fire was able to switch out the size prior to shipping.
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Super fast shipping. Mantle has not been inst..."
Marco S.
Responded to my inquiries timely and the product was delivered as advertised
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Delivered timely and very happy with the prod..."
Mary S.
Excellent!
Purchased item
Steel Custom Single Panel Fireplace Screen - Carolina Window Pane
"We were so happy with the screen! Looked bet..."
Desmond C.
I was able to get answers quickly before I placed the order. The fireplace door arrived ahead of schedule. Thank you!
Purchased item
Seaside - Standard Glass Doors Designed for All Prefabricated Fireplaces by Stoll Industries
"Good quality and dimensionally perfect! Fit..."
Ralph B.
Did not respond to my inquiry relating to returns.
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Very disappointed with the mantle. I was assu..."
Matthew E.
Poor description of what your getting. Shipping was fast
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Not made of concrete. The mounting bracket is..."
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