Christine D.
Ordering the doors online was very easy.
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"It was a very pleasant experience working wit..."
ExceptionalFire store reviewsSee product reviews
Thomas C.
Purchased online. Mantle was delivered earlier than expected.
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Easy install. Looks great"
David C.
Good communication with staff
Purchased item
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
"Good communication with staff.
The product i..."
Josh B.
Nice customer service. Good communication
Purchased item
Black Rock Arch - Masonry Fireplace Glass Doors
"Nice looking doors. Easy install."
Jeffrey C.
A+ Robert was/is exceptional!!
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"AAA+++"
Brian H.
Could have supplied more detail of the actual design. Method of mount and overlaps were not very clear.
Purchased item
Carolina Sunrise - Masonry & Prefab Fireplace Glass Doors
"I am overall happy with the quality and timel..."
Farayi M.
Efficiently done
Purchased item
Custom Mesh Masonry & Prefab Fireplace Doors
"Looks fantastic!!we love it"
Erika P.
shipping was reasonable, didnt take too long.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"My fireplace door was perfect, I love it !"
Michael B.
Great!
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"Looks great!"
Sarah P.
!
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"!"
Michael M.
Great
Purchased item
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
"Thanks
Looks great"
T M.
Never answered email
Purchased item
Screen Option:
"Cheap fixation mechanism destined to break"
Mike L.
Ordered online and tried to get a status of my order via email and phone with no response. I repeatedly left voice mails and was finally able to speak with a live person who confirmed my order was correct and complete and in the build queue. It actually arrived quicker than the retailer quoted!
Purchased item
Stiletto - Masonry & Prefab Fireplace Glass Doors
"Perfect fit from the dimensions I submitted...."
Jackie H.
Easy and we'll made product
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Great product and packaged well. Easy instal..."
Dawn C.
I ordered the wrong size, and Exceptional Fire was able to switch out the size prior to shipping.
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Super fast shipping. Mantle has not been inst..."
Marco S.
Responded to my inquiries timely and the product was delivered as advertised
Purchased item
Classic - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Delivered timely and very happy with the prod..."
Mary S.
Excellent!
Purchased item
Steel Custom Single Panel Fireplace Screen - Carolina Window Pane
"We were so happy with the screen! Looked bet..."
Desmond C.
I was able to get answers quickly before I placed the order. The fireplace door arrived ahead of schedule. Thank you!
Purchased item
Seaside - Standard Glass Doors Designed for All Prefabricated Fireplaces by Stoll Industries
"Good quality and dimensionally perfect! Fit..."
Matthew E.
Poor description of what your getting. Shipping was fast
Purchased item
Banded - Non-Combustible Concrete Mantel Shelves By Design Specialties - Clearance
"Not made of concrete. The mounting bracket is..."
ExceptionalFire store reviewsVisit store