ExceptionalFire ReviewsSee store reviews

UNBELIEVABLE! After searching unsuccessfully for a 94” wide non-combustible fireplace mantel for 3 years, I couldn’t believe my luck when I came across Exceptional Fireplace. They offered the exact mantel I was looking for, and it is even more perfect than I imagined. Placing the order could not have been easier. I chose the color from 3 samples put next to the tile surround, the height (3”), depth (6”), and length (94”), and placed the order. It was shipped within 3 weeks, with a little conf...

We have been searching, for some time, for new fireplace doors for our zero clearance fireplace. Exceptional Fire had several styles that appealed to us so I contacted them. After going through a stringent measuring process and making decisions on style and color and sending them photos of our existing fireplace doors, Daniel sent back photos with their doors on our fireplace. It was expertly done and served to clearly show our choices in our home. We were so pleased with the look and with the ...

Exactly what we were hoping for! Build quality is fantastic and dimensions are exactly as ordered. We ordered in "Matte Black" which perfectly matches all our other powder coated metals in our home. The mounting is really easy to do but be aware that most fireplace inserts have a large hollow space above them with nothing to mount to so you'll have to find the header. On ours, per fireplace specs, that was 21" above the opening. I did use my own hardware as standard phillips head screws don't co...

The ordering process couldn’t easier. I spoke with Daniel at ExceptionalFire over the phone. I sent the measurements and some pictures of my fireplace, within a short time he sent his recommendation on what fireplace doors would work best. With the guarantee the doors will fit I placed the order with the options I wanted. I have an odd fireplace and I admit I was skeptical. The doors arrived about 3 weeks later and to my surprise they fit. They are beautiful and I couldn’t be happier. Would I re...

Previously I had an Exceptional Fire 89" steel mantel centered over the fireplace. Then I bought a 100" TV that was wider than the fireplace (my wife was not happy). So I decided that the best remedy was to center the TV across the whole wall which meant I needed a 35" extension mantel to add to the 89" I already had on the wall. It's hard to tell from the dim lighting in the photo, but it looks like a seamless piece thanks to two strategically placed wrap-around brackets. I also have anoth...

A quality product that looks great and functions nicely. I sent photos and dimensions of my fireplace opening with the order and the factory modified the plates a bit to insure a good fit over and around the opening. Instructions were easy to follow. My only complaint is that not enough insulation was provided, but you can use any mineral wool type insulation from stores like Home Depot. Be advised that if you have a standard sized brick fireplace, the install should be much simpler than it was ...

My ancient fireplace is no longer made so I had to have custom doors made-I wasn't supe thrilled about that. Exceptional Fire lives up to their name-in fact, I don't think the name sings their praises enough. The process was super simple and Robert was so helpful (I am the QUEEN of stupid questions-he even took the time to answer my questions about replacing the existing burner with an H burner so I can switch to using fire glass). He went through the various options and I sent my measurements. ...

Our fireplace doors arrived quickly and well packed. They were easy to install- we watched the video linked on the instructions. I do wish the upper bracket that holds the frame to the fireplace was a bit longer (the part where the bolt screws in) because the inside of our fireplace is bent on one side which kept the bracket from fitting correctly. More length would have allowed us to get above the bend. This isn’t an issue with the fireplace door design, but a problem with our fireplace. We di...

After 20 years, we took out the insert in our fireplace. My husband and I wanted a secure screen/door that covered some of our brick (hubby has already put a whole in a living room chair!!!). Our fireplace is very high, cathedral ceiling, so we wanted a bigger size than we were finding online until we found Exceptional Fire. We choose to do a custom size screen/door. We did not understand how to set up the order sizes we wanted, my husband called Exceptional Fire and spoke to Daniel (he is the O...

Being a Rumford fireplace with a large opening, it is impossible to find prefab doors to fit. These custom doors from Exceptional Fire are perfect! This model is the Piccolo. With accurate measurements the fit is perfect and easy to install. The customer service from Exceptional Fire is second to none. Communication was great. We sent before pictures of the fireplace, and they sent back mockups of different selected doors on our fireplace. Shipping was fast considering they are made to order. We...