ExceptionalFire Reviews - 578 Reviews | www.exceptionalfire.com

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Customer photo review of Legend - Ultimate Customization - Masonry & Prefab Fireplace Glass Doors+2
Rob R.
Great job from initial contact to final install. I was able to install them in about 30 minutes, and I was taking my time. Would not hesitate to recommend this company!!!
Legend - Ultimate Customization - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size+2
Maggie M.
UNBELIEVABLE! After searching unsuccessfully for a 94” wide non-combustible fireplace mantel for 3 years, I couldn’t believe my luck when I came across Exceptional Fireplace. They offered the exact mantel I was looking for, and it is even more perfect than I imagined. Placing the order could not have been easier. I chose the color from 3 samples put next to the tile surround, the height (3”), depth (6”), and length (94”), and placed the order. It was shipped within 3 weeks, with a little conf...
Custom Metal Shelves: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size - Design Specialties
Eric N.
GREAT QUALITY! Made with very thick gauge metal and the quality of the paint finish and welds are outstanding. This mantel was easy to install, and saved my TV. Now my outdoor fireplace deflects the heat towards me instead of frying my TV. Lastly, and don't underestimate this, the packaging was mint and meticulous. Double boxed with a soft cloth.
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size - Design Specialties
Customer photo review of Stiletto - Masonry & Prefab Fireplace Glass Doors
Jason B.
Flawless fit, super high quality product. I was hesitant about making the purchase sight unseen off the internet. Submitted a few question and James replied via email and a few phone calls to walk me through the options. Couldn't be happier with the result. Thank you, J
Stiletto - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Custom Metal Floating Mantel Shelf | Design Specialties+2
Rob F.
Bought a custom mantel, 82”W x 4”H x 6”D. They told me a date it should ship by and I got it almost 2 weeks early. Looks great, install was easy, love it. Fireplace still under construction so pics are showing it covered in Durock.
Custom Metal Floating Mantel Shelf | Design Specialties
Customer photo review of Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Gordon O.
Bea was wonderful from initial phone inquiry to helping finalize the purchase. She helped me identify the Carolina Masonry Fireplace insert as the correct one to seal out drafts. She helped me measure and kept me up to date on the production. It arrived in wonderful condition and installation went very smoothly. Thank you for a wonderful experience!
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Customer video review of Craftsman - Masonry & Prefab Fireplace Glass Doors
Greg S.
We have been searching, for some time, for new fireplace doors for our zero clearance fireplace. Exceptional Fire had several styles that appealed to us so I contacted them. After going through a stringent measuring process and making decisions on style and color and sending them photos of our existing fireplace doors, Daniel sent back photos with their doors on our fireplace. It was expertly done and served to clearly show our choices in our home. We were so pleased with the look and with the ...
Craftsman - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size+1
Colin M.
Exactly what we were hoping for! Build quality is fantastic and dimensions are exactly as ordered. We ordered in "Matte Black" which perfectly matches all our other powder coated metals in our home. The mounting is really easy to do but be aware that most fireplace inserts have a large hollow space above them with nothing to mount to so you'll have to find the header. On ours, per fireplace specs, that was 21" above the opening. I did use my own hardware as standard phillips head screws don't co...
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Cabot - Steel Masonry Fireplace Glass Doors+2
Hannah D.
Perfect! The fireplace doors fit perfectly based on our measurements. The product is exactly as we saw on the website. What arrived was better than expected. Can’t say enough about the product.
Cabot - Steel Masonry Fireplace Glass Doors
Customer photo review of Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available+1
Michael H.
I love this mantel shelf! It arrived in perfect condition due to the remarkably protective packing and was really easy to mount on the wall above my new wood fire stove. Handsome and sturdy. Just what I wanted
Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available
Customer photo review of Aluminum Fireplace Glass Doors Masonry & Zero Clearance - Stiletto
Donald M.
Ordered “custom” fireplace doors in late February and received then in mid March - great turnaround time! They fit like a glove and were a “snap” to install. Getting plenty of compliments on how great they fit and the appearance. Buy with confidence! Don Miller Fort Myers, FL
Aluminum Fireplace Glass Doors Masonry & Zero Clearance - Stiletto
Customer photo review of Brookfield - Masonry & Prefab Fireplace Glass Doors
Donna C.
The ordering process couldn’t easier. I spoke with Daniel at ExceptionalFire over the phone. I sent the measurements and some pictures of my fireplace, within a short time he sent his recommendation on what fireplace doors would work best. With the guarantee the doors will fit I placed the order with the options I wanted. I have an odd fireplace and I admit I was skeptical. The doors arrived about 3 weeks later and to my surprise they fit. They are beautiful and I couldn’t be happier. Would I re...
Brookfield - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Custom Metal Floating Mantel Shelf | 25+ Finishes
Barron H.
Previously I had an Exceptional Fire 89" steel mantel centered over the fireplace. Then I bought a 100" TV that was wider than the fireplace (my wife was not happy). So I decided that the best remedy was to center the TV across the whole wall which meant I needed a 35" extension mantel to add to the 89" I already had on the wall. It's hard to tell from the dim lighting in the photo, but it looks like a seamless piece thanks to two strategically placed wrap-around brackets. I also have anoth...
Custom Metal Floating Mantel Shelf | 25+ Finishes
Customer video review of Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
Robert G.
A quality product that looks great and functions nicely. I sent photos and dimensions of my fireplace opening with the order and the factory modified the plates a bit to insure a good fit over and around the opening. Instructions were easy to follow. My only complaint is that not enough insulation was provided, but you can use any mineral wool type insulation from stores like Home Depot. Be advised that if you have a standard sized brick fireplace, the install should be much simpler than it was ...
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
Customer photo review of Rainbow Fireplace Glass Doors | Custom Prefab Fit
Alison B.
Excellent service from the manufacturer. They contacted me when they received my order to make sure everything was correct. Delivery was on time with no damage. I’m extremely happy with the end result! Highly recommend!
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Customer photo review of Brookfield - Masonry & Prefab Fireplace Glass Doors
Susan S.
My ancient fireplace is no longer made so I had to have custom doors made-I wasn't supe thrilled about that. Exceptional Fire lives up to their name-in fact, I don't think the name sings their praises enough. The process was super simple and Robert was so helpful (I am the QUEEN of stupid questions-he even took the time to answer my questions about replacing the existing burner with an H burner so I can switch to using fire glass). He went through the various options and I sent my measurements. ...
Brookfield - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Classic Non-Combustible Concrete Mantel Shelves | Modern Fireplace Upgrade
Doyle P.
Installation instructions were confusing. I went by the online instructions of minimum distance and recommended distance from fireplace. It looks great when installed. I also had to replace the screws as as much as I tried the heads stripped. I pre- drilled the holes. The screws I ended up with were #12 x 3 inches and they used a #3 screw driver head, no problem with slipping or stripped head.
Classic Non-Combustible Concrete Mantel Shelves | Modern Fireplace Upgrade
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Durable Design
Judy R.
I’m a property manager and I have one dwelling that has a wood-burning fireplace and this was a perfect replacement for the old one! The material is durable. The doors are actually magnetic, which is brilliant! I think the future tenants are gonna love it!
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Customer photo review of Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Barbara Y.
I started my search by sending them a picture of my original outdated piece. They responded immediately and told me what I had and what I'd need. Zero clearance model. I then ordered my custom piece. Very good communication. It arrived in flawless condition and fits like a glove! Very easy to install with the tension screws. Obvious high quality. Carolina zero clearance steel model in bronze burst.
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Customer photo review of Legend - Ultimate Customization - Masonry & Prefab Fireplace Glass Doors
Adam S.
Shopped and placed my order online. Had a call shortly after submitting to confirm dimensions and details. Traded a few emails over the next few days to make sure that we had the right dimensions for our prefab firebox. Final email exchange on 1/16. Door delivered Feb 4. Perfect fit and installed simply by tightening 4 screws.
Legend - Ultimate Customization - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Ardmore Flat Black Masonry Fireplace Door | Durable Design
Rebecca M.
Our fireplace doors arrived quickly and well packed. They were easy to install- we watched the video linked on the instructions. I do wish the upper bracket that holds the frame to the fireplace was a bit longer (the part where the bolt screws in) because the inside of our fireplace is bent on one side which kept the bracket from fitting correctly. More length would have allowed us to get above the bend. This isn’t an issue with the fireplace door design, but a problem with our fireplace. We di...
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Customer photo review of Legend Fireplace Screen / Overall Dimensions 47"W x 32 1/2"H / Opening Dimensions 32"W x 25"H / Rustic Black(flat) / Classic Handle+1
Brett F.
After 20 years, we took out the insert in our fireplace. My husband and I wanted a secure screen/door that covered some of our brick (hubby has already put a whole in a living room chair!!!). Our fireplace is very high, cathedral ceiling, so we wanted a bigger size than we were finding online until we found Exceptional Fire. We choose to do a custom size screen/door. We did not understand how to set up the order sizes we wanted, my husband called Exceptional Fire and spoke to Daniel (he is the O...
Legend Fireplace Screen / Overall Dimensions 47"W x 32 1/2"H / Opening Dimensions 32"W x 25"H / Rustic Black(flat) / Classic Handle
Customer photo review of Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Fred B.
Mantel took about 6 weeks to be completed, was well packaged during transportation and arrived in good order. Great quality product, very easy to mount to wall. Definitely a 2 person job given length and weight.
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Custom Steel Arch Free Standing Fireplace Screen - Carolina
Kristi Q.
I love our new custom fireplace screen!! It is excellent quality and fits perfect. It was so easy to order and arrived at my door in 2 1/2 weeks. I could not be happier with it!!
Custom Steel Arch Free Standing Fireplace Screen - Carolina
Customer photo review of Reflection - Custom Masonry Fireplace Glass Doors
Wendelin M.
I ordered these new doors online and sent the measurements in and the fit was perfect. Moreover, the installation was a breeze. Hardest part was drilling into the masonry but all in all got it installed in less than an hour.
Reflection - Custom Masonry Fireplace Glass Doors
Customer photo review of Brookfield - Masonry & Prefab Fireplace Glass Doors
Timothy M.
The finished product installed is excellent in looks and the way they work. I would have liked the option to have the C channel that holds the glass to be finished. The installation was very challenging, the brackets and threaded studs never lined up and could not be used. I had to make a bracket to get the doors installed. Do you have touch up paint available for a small spot?
Brookfield - Masonry & Prefab Fireplace Glass Doors
Customer photo review of DeepSet - Masonry and Prefab Fireplace Doors
Gary F.
We are very impressed with your website! We bought these doors about 30% cheaper than any other site advertised and received them in only 3 weeks! And your representative was very polite, efficient, and knowledgeable. The doors are beautiful, exactly as advertised, and were made perfectly to the dimensions we provided. We loved our experience with your company! Thank you!
DeepSet - Masonry and Prefab Fireplace Doors
Customer photo review of Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available+2
Charles P.
Fantastic looking lightweight steel mantel. The back plate comes off to facilitate easy fastening to the wood studs. The front section then easily snaps over the plate a beautiful mantle. A++
Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available
Customer photo review of Brookfield - Masonry & Prefab Fireplace Glass Doors+1
Charles K.
Love the Doors, and I also added the additional screens for behind the glass doors. I have not installed the unit yet as I have not had the time. but I will be doing so very soon. Thanks for the great product.
Brookfield - Masonry & Prefab Fireplace Glass Doors
Customer photo review of Piccolo - Masonry Fireplace Glass Doors
Mark T.
Being a Rumford fireplace with a large opening, it is impossible to find prefab doors to fit. These custom doors from Exceptional Fire are perfect! This model is the Piccolo. With accurate measurements the fit is perfect and easy to install. The customer service from Exceptional Fire is second to none. Communication was great. We sent before pictures of the fireplace, and they sent back mockups of different selected doors on our fireplace. Shipping was fast considering they are made to order. We...
Piccolo - Masonry Fireplace Glass Doors
Customer photo review of Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Robert C.
I sent in the measurements of my fireplace opening and it fits perfectly. It was delivered a few days earlier than advertised. It’s Very well made and sturdy; this is a high-quality product. Installation took around 15 minutes. I’m extremely happy with the product and the service. You get what you pay for.
Carolina - Masonry & Prefab Steel Fireplace Glass Doors
Customer photo review of Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Chris B.
We purchased the brushed black and it turned out amazing. We are still mid remodel, but this piece turned out great and matched our ibeam, fireplace and soon to be TV as well. Thank You!
Custom Metal Floating Mantel Shelf: Non-Combustible, 25+ Finishes, Any Size
Customer photo review of Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Vern S.
Love our new custom fireplace screen! Rob at ExceptionalFire was very helpful and made the purchase process easy. When the screen arrived, it was very well packed to withstand any possible damage during shipping.
Free Standing Fireplace Screen Handmade to Fit Your Fireplace - Carolina
Customer photo review of Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available
Richard H.
The floating mantel, 58x8x4, arrived early, was very well packaged, and reasoinably easy for my wife and I to install. Mount the bracket which includes the bottom of the mantel with multiple horizonal slots available to line screws up with studs, then slide the top/sides/front piece at a slight angle to the top of the bracket and lower the front to snap in place. Very sturdy, and the oil-rubbed bronze finish matched the front of the fireplace, terrific look and very happy with it!
Standard Sizes Non-Combustible Steel Mantel Shelves - 12 Finishes Available
Customer photo review of Grande Fireplace Doors Custom / Opening 47 3/4” W x 26 3/8” / Overlap Fit / Matte Black / Flush Hearth/ Modern Handle / Clear Glass / Mesh Curtain / Bi-Fold / Draft Control
Jonathan H.
The product demonstrates high-quality craftsmanship, and the dimensions were precisely as specified. The assembly instructions presented a minor challenge; however, as an experienced professional, I was able to successfully complete the installation.
Grande Fireplace Doors Custom / Opening 47 3/4” W x 26 3/8” / Overlap Fit / Matte Black / Flush Hearth/ Modern Handle / Clear Glass / Mesh Curtain / Bi-Fold / Draft Control
Customer photo review of Rainbow Fireplace Glass Doors | Custom Prefab Fit+1
Dallas A.
Unusual installation as removing the existing frame would have turned into a major reconstruction project and masonry repair. Previous owner had a pellet stove on the hearth so there were no doors. The existing frame has a stepped inset all around so adding the new frame and doors did not reduce the already small opening at all and fit perfectly into the inset. Just five screws and was done. Perfect.
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Customer photo review of Fireplace Screen Custom Made by Stoll Industries Any Size & Color
Susan Q.
It was super easy to order this custom-sized free standing fireplace screen for our small gas fireplace. The price was much better than and the choice of finishes was more expansive than those offered by other online merchants. It shipped very quickly. I'm very pleased with the quality. I'd highly recommend this company.
Fireplace Screen Custom Made by Stoll Industries Any Size & Color
Customer photo review of Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Gwen D.
We ordered a flush fireplace glass door with screens. We sent along the measurements and a photograph. It arrived quickly and is perfect. The fit is excellent, the product is easy to install, and it’s beautiful. Exactly what we wanted. Follow up and customer service from this company is excellent. Highly recommend!
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Customer photo review of Custom Steel Mantle // 76 1/4" W x 2" H x 6" D // Bronzed Iron
Ellen M.
Our custom steel floating mantel was manufactured and shipped within the time frame given during ordering. Our installation dictated a non-combustible mantel to meet code, and this was perfect. The mantel was easy to install. It looks beautiful, and we are very pleased. Highly recommend Exceptional Fire!
Custom Steel Mantle // 76 1/4" W x 2" H x 6" D // Bronzed Iron
Customer photo review of Cavestone Fireplace Glass Doors | Custom Masonry Fit
Rafael S.
The simple design and streamlined fit is exactly what I was looking for. Love it! The installation was a breeze, it came with a set of instructions and two types of screws … I would definitely use them again!
Cavestone Fireplace Glass Doors | Custom Masonry Fit
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