ExceptionalFire Store review | Loox

ExceptionalFire store reviewsSee product reviews

Visit store
David K.
The product came exactly as advertised, shipped very quickly, and was very adequately packaged. Overall this is a great item and I would purchase it again.
Smokehouse Non-Combustible Concrete Mantel Shelf Maduro Finish
Purchased item
Smokehouse Non-Combustible Concrete Mantel Shelf Maduro Finish
"The concrete mantel itself is very, very nice..."
Kayla J.
Never received item, tracking was updated once.
Ardmore Flat Black Masonry Fireplace Door | Standard
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"Never received item. Can’t get ahold of anyon..."
Paul P.
Super helpful over the phone and FaceTime! Made sure I understood my options, installation requirements, and made sure my measurements were correct.
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
Purchased item
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
"The door is well-made and fit perfectly. The..."
George S.
Bea's customer service and knowledge was amazing! She took care of me and made sure I purchased exactly what I was looking for!
Cavestone Fireplace Glass Doors | Custom Masonry Fit
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Bea was amazing! She called me to stop me fro..."
Susan S.
Easy
Flat Sawn Non-Combustible Concrete Mantel Shelf Weathered Grey Finish
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Weathered Grey Finish
"Ordered without seeing in person, arrived on..."
Mike I.
Easy ordering, and prompt shipping
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"Really great product and it fit my above the..."
Joseph K.
It was great. Robert was very helpful
Reflection Flat Black Masonry Fireplace Door
Purchased item
Reflection Flat Black Masonry Fireplace Door
"Great experience. Robert was great and very i..."
Heidi M.
Abc
Fireplace Screen Custom Made | Black Rock, 21 Finishes
Purchased item
Fireplace Screen Custom Made | Black Rock, 21 Finishes
"Thank you!"
H.
Saw the company on line. The entire experience was outstanding.
Modern Flames Redstone 30" Built In Electric Firebox Insert - Model RS-3021
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert - Model RS-3021
"The 30 inch fireplace arrived as promised. We..."
Fireplace Services Llc F.
Very good !
Purchased item
Width:
"Very good !"
Steven F.
Fast shipping, easy to order!
Modern Flames RedStone 42" Built-In Electric Fireplace RS-4229
Purchased item
Modern Flames RedStone 42" Built-In Electric Fireplace RS-4229
"Came fast and looks great. Also really surpri..."
Michael C.
Great experience. Would highly recommend.
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"Great experience! The fireplace rainbow door..."
David S.
Delivered as statef
Purchased item
EF Surcharge — Carolina Single Panel Screen Size
"Just ok for the high cost."
Virginia R.
Good
Purchased item
LENGTH:
"Looks really good."
Craig M.
Good product
Purchased item
EF Surcharge — Twin Gate Mesh Screen
"Had to install. Came apart in shipping."
John B.
Received guidance on purchase and installation options for my particular application.
Non-Combustible Metal Fireplace Mantel Shelf | Custom Floating Mantel, Black
Purchased item
Non-Combustible Metal Fireplace Mantel Shelf | Custom Floating Mantel, Black
"Ordered a custom size (57" x 8" x 2") non-com..."
Nicole C.
Wonderful
Ardmore Flat Black Masonry Fireplace Door | Standard
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"Great!"
Rita E.
I was able to enter picture for you to see my fireplace. The questions were all easy to answer and led to a door that fit perfectly.
Cavestone Fireplace Glass Doors | Custom Masonry Fit
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Glass doors arrived ahead of schedule and are..."
Diane F.
Took longer than promised - understandable but still. Otherwise very positive
Purchased item
EF Surcharge — Carolina Single Panel Screen Size
"The screen is perfect - looks great and fits..."
Clayton L.
Great service.
In-Stock Steel Mantel Shelf | Matte Black, Non-Combustible | Ships in 48 Hours
Purchased item
In-Stock Steel Mantel Shelf | Matte Black, Non-Combustible | Ships in 48 Hours
"I chose an in stock model which happened to f..."
Mamuka I.
Great
Purchased item
Size:
"Great quality and great service!"
Wain O.
easy ordering and quick turnaround.
Purchased item
LENGTH:
"Quick turnaround on order and well packaged f..."
Bobbi S.
Extremely satisfied with product support and sales assistance.
Purchased item
LENGTH:
"Extremely pleased with the purchasing experie..."
Hector E.
Easy to work with, product was exactly what was advertised
Purchased item
LENGTH:
"Looks great, feels like high quality, easy to..."
Yvette B.
Very easy and straightforward
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"Great quality and looks phenomenal!"
William B.
Product matched the images. Gave updates on shipping.
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
Purchased item
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
"Arrived undamaged. Mounted then remounted to..."
Jai Michael R.
Customer service doesn’t not respond well to phone calls even after the process has started. I’ve been trying to get a return label for days
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"Customer service is not responsive and rarely..."
Emanuel S.
Product got delivered fast
Cavestone Fireplace Glass Doors | Custom Masonry Fit
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Excellent company very knowledge customer ser..."
George L.
I haven't received my fireplace doors. The original was destroyed in shipping and I have no reply from your company to date for replacement.
Cabot - Steel Masonry Fireplace Glass Doors | Custom
Purchased item
Cabot - Steel Masonry Fireplace Glass Doors | Custom
"The original order was destroyed by shipper (..."
Micheal B.
👍
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"👍"
Mimi A.
I would like to add, as responsibilities for the company. It’s excellent service after I got the Issued with the item I was purchased. They give a quick respond and resulting the problem. I really recommend friend and family for this company, and good reviews.
Ardmore Flat Black Masonry Fireplace Door | Standard
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"I was trying to contact many many time. Look..."
Janet B.
See my earlier notes
Ardmore Flat Black Masonry Fireplace Door | Standard
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"The experience was great. The only improvemen..."
Ansley B.
professional + efficient. great quality items.
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"super quick and easy ordering process for a v..."
Deidre M.
The experience is okay. You have to schedule an appointment to speak to someone. If you call the number you won't likely get anyone to answer but they do call you back when they aren't busy.
Purchased item
ADD:
"The wire split. There is no way to install it..."
Ignatius A.
No customer service
Purchased item
Height
"Did not fit the space - like advertised and n..."
Erin C.
The Company is very attentive to its customers, every time I called a person answered and helped me, which is very unusual these days
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
Purchased item
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
"Fit perfectly and the elegant look, changed t..."
Colleen K.
Super helpful!
Ardmore Flat Black Masonry Fireplace Door | Durable Design
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"These fireplace doors look great, and Excepti..."
Max K.
product fit perfect costumer support is great
Custom Steel Arch Fireplace Screen (Carolina) – Free Standing, Custom Fit
Purchased item
Custom Steel Arch Fireplace Screen (Carolina) – Free Standing, Custom Fit
"great product as well as the customor suport"
Steve J.
TBD
Finley Flat Black Masonry Fireplace Door | Standard
Purchased item
Finley Flat Black Masonry Fireplace Door | Standard
"My purchase and delivery was kind, 1st class!..."
Jose S.
Took over a month to build.
Rainbow Fireplace Glass Doors | Custom Prefab Fit
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"I like the peice it fits well. However, the f..."
ExceptionalFire store reviewsVisit store