Heidi M.
Abc
Purchased item
Fireplace Screen Custom Made | Black Rock, 21 Finishes
"Thank you!"
ExceptionalFire store reviewsSee product reviews
H.
Saw the company on line. The entire experience was outstanding.
Purchased item
Modern Flames Redstone 30" Built In Electric Firebox Insert - Model RS-3021
"The 30 inch fireplace arrived as promised. We..."
Fireplace Services Llc F.
Very good !
Purchased item
Width:
"Very good !"
Steven F.
Fast shipping, easy to order!
Purchased item
Modern Flames RedStone 42" Built-In Electric Fireplace RS-4229
"Came fast and looks great. Also really surpri..."
Michael C.
Great experience. Would highly recommend.
Purchased item
Rainbow Fireplace Doors / Opening: 38"W x 26"H / Inside Fit / Bi-Fold / Matte Black / Clear Glass / Single Panel Gate Mesh
"Great experience! The fireplace rainbow door..."
David S.
Delivered as statef
Purchased item
EF Surcharge — Carolina Single Panel Screen Size
"Just ok for the high cost."
Virginia R.
Good
Purchased item
LENGTH:
"Looks really good."
Craig M.
Good product
Purchased item
EF Surcharge — Twin Gate Mesh Screen
"Had to install. Came apart in shipping."
John B.
Received guidance on purchase and installation options for my particular application.
Purchased item
Non-Combustible Metal Fireplace Mantel Shelf | Custom Floating Mantel, Black
"Ordered a custom size (57" x 8" x 2") non-com..."
Nicole C.
Wonderful
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"Great!"
Rita E.
I was able to enter picture for you to see my fireplace. The questions were all easy to answer and led to a door that fit perfectly.
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Glass doors arrived ahead of schedule and are..."
Diane F.
Took longer than promised - understandable but still. Otherwise very positive
Purchased item
EF Surcharge — Carolina Single Panel Screen Size
"The screen is perfect - looks great and fits..."
Clayton L.
Great service.
Purchased item
In-Stock Steel Mantel Shelf | Matte Black, Non-Combustible | Ships in 48 Hours
"I chose an in stock model which happened to f..."
Mamuka I.
Great
Purchased item
Size:
"Great quality and great service!"
Wain O.
easy ordering and quick turnaround.
Purchased item
LENGTH:
"Quick turnaround on order and well packaged f..."
Bobbi S.
Extremely satisfied with product support and sales assistance.
Purchased item
LENGTH:
"Extremely pleased with the purchasing experie..."
Hector E.
Easy to work with, product was exactly what was advertised
Purchased item
LENGTH:
"Looks great, feels like high quality, easy to..."
Yvette B.
Very easy and straightforward
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"Great quality and looks phenomenal!"
William B.
Product matched the images. Gave updates on shipping.
Purchased item
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
"Arrived undamaged. Mounted then remounted to..."
Jai Michael R.
Customer service doesn’t not respond well to phone calls even after the process has started. I’ve been trying to get a return label for days
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"Customer service is not responsive and rarely..."
Emanuel S.
Product got delivered fast
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Excellent company very knowledge customer ser..."
George L.
I haven't received my fireplace doors. The original was destroyed in shipping and I have no reply from your company to date for replacement.
Purchased item
Cabot - Steel Masonry Fireplace Glass Doors | Custom
"The original order was destroyed by shipper (..."
Micheal B.
👍
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"👍"
Mimi A.
I would like to add, as responsibilities for the company. It’s excellent service after I got the Issued with the item I was purchased. They give a quick respond and resulting the problem. I really recommend friend and family for this company, and good reviews.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"I was trying to contact many many time. Look..."
Janet B.
See my earlier notes
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"The experience was great. The only improvemen..."
Ansley B.
professional + efficient. great quality items.
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"super quick and easy ordering process for a v..."
Deidre M.
The experience is okay. You have to schedule an appointment to speak to someone. If you call the number you won't likely get anyone to answer but they do call you back when they aren't busy.
Purchased item
ADD:
"The wire split. There is no way to install it..."
Ignatius A.
No customer service
Purchased item
Height
"Did not fit the space - like advertised and n..."
Erin C.
The Company is very attentive to its customers, every time I called a person answered and helped me, which is very unusual these days
Purchased item
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
"Fit perfectly and the elegant look, changed t..."
Colleen K.
Super helpful!
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"These fireplace doors look great, and Excepti..."
Max K.
product fit perfect
costumer support is great
Purchased item
Custom Steel Arch Fireplace Screen (Carolina) – Free Standing, Custom Fit
"great product as well as the customor suport"
Steve J.
TBD
Purchased item
Finley Flat Black Masonry Fireplace Door | Standard
"My purchase and delivery was kind, 1st class!..."
Jose S.
Took over a month to build.
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"I like the peice it fits well. However, the f..."
John K.
Great. Greg is awesome. Friendly, knowledgeable, extremely helpful and loves what he does.
I will definitely work with him again.
Purchased item
Legend Plain Arch Steel Fireplace Glass Doors Custom Made | Masonry
"The Order process with Greg from Exceptional..."
Cecilia S.
Overall good experience.
Purchased item
Custom Metal Floating Mantel Shelf | Non-Combustible White Oak
"Haven't installed it yet, but it really looks..."
James D.
Terrible read review
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"I had a very frustrating experience with Exce..."
Tyler C.
Asked me to change my produce to one that "supposedly" was made for masonry. The EF rep said the only difference he could between the two products was the $200, but I had to go with the other one. I should've moved on right there.
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"I was charged $200 extra for a face that was..."
Qingyuan S.
Production time and shipping need to improve!
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Great product!"
Joe M.
easy ordering and it showed up on time well packaged to prevent damage from shipping
Purchased item
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
"we loved the modern finished look, and it set..."
Scott W.
Very good.
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"It was excellent. It was delivered very well..."
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