Jose S.
Took over a month to build.
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"I like the peice it fits well. However, the f..."
ExceptionalFire store reviewsSee product reviews
John K.
Great. Greg is awesome. Friendly, knowledgeable, extremely helpful and loves what he does.
I will definitely work with him again.
Purchased item
Legend Plain Arch 39 7/8 W x 36 1/2 H (peak) x 21 3/4 H (side) // Masonry // Flush Hearth // Overlap // Gold Rush // 8"Square bar Handle // Clear Glass // Cabinet Style (TEMPLATE READY TO SEND)
"The Order process with Greg from Exceptional..."
Cecilia S.
Overall good experience.
Purchased item
Custom Metal Floating Mantel Shelf | Non-Combustible White Oak
"Haven't installed it yet, but it really looks..."
James D.
Terrible read review
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"I had a very frustrating experience with Exce..."
Tyler C.
Asked me to change my produce to one that "supposedly" was made for masonry. The EF rep said the only difference he could between the two products was the $200, but I had to go with the other one. I should've moved on right there.
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"I was charged $200 extra for a face that was..."
Qingyuan S.
Production time and shipping need to improve!
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Great product!"
Joe M.
easy ordering and it showed up on time well packaged to prevent damage from shipping
Purchased item
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
"we loved the modern finished look, and it set..."
Scott W.
Very good.
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"It was excellent. It was delivered very well..."
Ian R.
Delayed shipping and incomplete package with bent metal and defects. Not great.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"The right side panel was bent at the bottom a..."
Tessa I.
Easy
Purchased item
Non-Combustible Concrete Mantel Shelves By Design Specialties - Banded
"Have not installed yet but unboxed it and lov..."
Dina L.
Online shopping was easy. I appreciated the first time customer discount and delivery was on time.
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"The color and textured look was just as shown..."
Joe C.
Need better up front planning for fit.
Purchased item
Brookfield Deluxe – Magnetic Prefab Fireplace Glass Doors with Overlay Vent Cover Design
"Nice product idea but implementation is lacki..."
Mark M.
Took 2 months to get it and when I followed up I got conflicting information
Purchased item
Custom Metal Floating Mantel Shelf | 25+ Finishes
"Really happy with the mantle. Didn't love th..."
Harry N.
Overall it was a good experience. The order experience could have been better if it shipped sooner.
Purchased item
Maduro Sample
"Continue to evaluate the sample. Will order a..."
Harold P.
Very happy so far.
Purchased item
Custom Steel Mantel 50" W x 2" H x 6" D Matte Black
"Just unwrapped the shelf. If your packaging p..."
Catalina F.
The shipping was delayed due to storm related issues. Otherwise, it would have arrived on time.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"Hello, we are extremely satisfied with the Fi..."
Willie H.
Good!
Purchased item
Brookfield Deluxe – Magnetic Prefab Fireplace Glass Doors with Overlay Vent Cover Design
"Easy install. Looks great!"
Jared G.
Smooth transaction. I would do it all over again.
Purchased item
Size:
"Perfect fit. Looks amazing."
Jennifer D.
Great overall experience!
Purchased item
Size Total:
"The fireplace doors look amazing! They were d..."
Hermine H.
Ordering was easy customer service was great
Purchased item
Arden - Masonry Fireplace Door
"The door is very nice, elegant and steady"
Shaun H.
Very fast shipping and great communication.
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"Absolutely beautiful new front to our existin..."
Penny D.
Many choices, excellent customer service over the phone for ordering. Great experience!
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"It was fairly easy to install with the assist..."
Brent K.
Terrific to work with
Purchased item
Farmhouse Rustic Concrete Mantel Shelf – Non-Combustible Fireplace Mantel in Eclipse Finish by Lexington Hearth
"Terrific product and great service"
Peter H.
Had some issues but the company made it good. I recommend ExceptionalFire.
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Beautiful doors that will add to any fireplac..."
Jason P.
Easy process and fits perfectly
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Showed up well packaged and looks great!"
Dan B.
Worst customer service and experience I’ve ever had. I will never order anything from Exceptionalfire again nor recommend them to anyone.
Purchased item
Modern Clear Glass Fireplace Screen with Steel Base – Custom Made (27 Colors)
"The product is great but my experience with t..."
William D.
Not really
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Very well made looks great but after buildin..."
Steven K.
Refund my account please, waist of time.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"Just send a return label and refund my accoun..."
Paul K.
We called them because we had a question and they took our measurements and order over the phone. Extremely helpful
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"Exactly as described and a perfect fit. The c..."
Dianne T.
No
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"The doors were not aligned properly and would..."
Eliya J.
I want to work with you but you gotta be better at explaining or asking more questions so I can provide more information about the fireplace so you can give the right service.
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"The measurements of the door came in wrong, t..."
Jerome B.
Very easy to deal with from start to finish.
Purchased item
Custom Metal Floating Mantel Shelf | 25+ Finishes
"Exactly what we wanted! Perfect look, fit and..."
Niemann J.
packaged well no damages, minor alterations for brackets to work, looks good
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"There were no pre-drilled holes or sliding st..."
John F.
Had a small issue talked to the company. Explained it well. Great customer service from him they look great
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Glass is over the screw holes. Can't attach t..."
Maureen P.
I hope they will do the right thing and fix it asap.
Purchased item
Free Standing Fireplace Screen Handmade to Fit | Carolina
"You sent me the wrong size!"
Catherine M.
Shipping was exactly as promised.
Purchased item
Free Standing Fireplace Screen Handmade to Fit | Carolina
"My only issue was that there was a stray wire..."
Richard M.
Nope
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"A couple of things:
1. They say about 3 wks..."
Jason M.
Nothing went well
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"Horrible horrible horrible. The best three..."
Doyle P.
No
Purchased item
Classic Non-Combustible Concrete Mantel Shelves | Modern Fireplace Upgrade
"Installation instructions were confusing. I w..."
Paul O.
nope
Purchased item
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
"Bought 2 screens 1 for small bedroom very vic..."
ExceptionalFire store reviewsVisit store