Emanuel S.
Product got delivered fast
Purchased item
Screen Option:
"Excellent company very knowledge customer ser..."
ExceptionalFire store reviewsSee product reviews
George L.
I haven't received my fireplace doors. The original was destroyed in shipping and I have no reply from your company to date for replacement.
Purchased item
Cabot - Steel Masonry Fireplace Glass Doors | Custom
"The original order was destroyed by shipper (..."
Micheal B.
π
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"π"
Mimi A.
I would like to add, as responsibilities for the company. Itβs excellent service after I got the Issued with the item I was purchased. They give a quick respond and resulting the problem. I really recommend friend and family for this company, and good reviews.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"I was trying to contact many many time. Look..."
Janet B.
See my earlier notes
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Standard
"The experience was great. The only improvemen..."
Ansley B.
professional + efficient. great quality items.
Purchased item
Hayloft Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"super quick and easy ordering process for a v..."
Deidre M.
The experience is okay. You have to schedule an appointment to speak to someone. If you call the number you won't likely get anyone to answer but they do call you back when they aren't busy.
Purchased item
ADD:
"The wire split. There is no way to install it..."
Ignatius A.
No customer service
Purchased item
Height
"Did not fit the space - like advertised and n..."
Erin C.
The Company is very attentive to its customers, every time I called a person answered and helped me, which is very unusual these days
Purchased item
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
"Fit perfectly and the elegant look, changed t..."
Colleen K.
Super helpful!
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"These fireplace doors look great, and Excepti..."
Max K.
product fit perfect
costumer support is great
Purchased item
Custom Steel Arch Fireplace Screen (Carolina) β Free Standing, Custom Fit
"great product as well as the customor suport"
Steve J.
TBD
Purchased item
Finley Flat Black Masonry Fireplace Door | Standard
"My purchase and delivery was kind, 1st class!..."
Jose S.
Took over a month to build.
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"I like the peice it fits well. However, the f..."
John K.
Great. Greg is awesome. Friendly, knowledgeable, extremely helpful and loves what he does.
I will definitely work with him again.
Purchased item
Legend Plain Arch Steel Fireplace Glass Doors Custom Made | Masonry
"The Order process with Greg from Exceptional..."
Cecilia S.
Overall good experience.
Purchased item
Custom Metal Floating Mantel Shelf | Non-Combustible White Oak
"Haven't installed it yet, but it really looks..."
James D.
Terrible read review
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"I had a very frustrating experience with Exce..."
Tyler C.
Asked me to change my produce to one that "supposedly" was made for masonry. The EF rep said the only difference he could between the two products was the $200, but I had to go with the other one. I should've moved on right there.
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"I was charged $200 extra for a face that was..."
Qingyuan S.
Production time and shipping need to improve!
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Great product!"
Joe M.
easy ordering and it showed up on time well packaged to prevent damage from shipping
Purchased item
Modern Non-Combustible Concrete Mantel Shelves | Design Specialties
"we loved the modern finished look, and it set..."
Scott W.
Very good.
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Maduro Finish
"It was excellent. It was delivered very well..."
Ian R.
Delayed shipping and incomplete package with bent metal and defects. Not great.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"The right side panel was bent at the bottom a..."
Tessa I.
Easy
Purchased item
Non-Combustible Concrete Mantel Shelves By Design Specialties - Banded
"Have not installed yet but unboxed it and lov..."
Dina L.
Online shopping was easy. I appreciated the first time customer discount and delivery was on time.
Purchased item
Flat Sawn Non-Combustible Concrete Mantel Shelf Pale Honey Finish
"The color and textured look was just as shown..."
Joe C.
Need better up front planning for fit.
Purchased item
Brookfield Deluxe β Magnetic Prefab Fireplace Glass Doors with Overlay Vent Cover Design
"Nice product idea but implementation is lacki..."
Mark M.
Took 2 months to get it and when I followed up I got conflicting information
Purchased item
Custom Metal Floating Mantel Shelf | 25+ Finishes
"Really happy with the mantle. Didn't love th..."
Harry N.
Overall it was a good experience. The order experience could have been better if it shipped sooner.
Purchased item
Maduro Sample
"Continue to evaluate the sample. Will order a..."
Harold P.
Very happy so far.
Purchased item
Custom Steel Mantel 50" W x 2" H x 6" D Matte Black
"Just unwrapped the shelf. If your packaging p..."
Catalina F.
The shipping was delayed due to storm related issues. Otherwise, it would have arrived on time.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"Hello, we are extremely satisfied with the Fi..."
Willie H.
Good!
Purchased item
Brookfield Deluxe β Magnetic Prefab Fireplace Glass Doors with Overlay Vent Cover Design
"Easy install. Looks great!"
Jared G.
Smooth transaction. I would do it all over again.
Purchased item
Size:
"Perfect fit. Looks amazing."
Jennifer D.
Great overall experience!
Purchased item
Size Total:
"The fireplace doors look amazing! They were d..."
Hermine H.
Ordering was easy customer service was great
Purchased item
Arden - Masonry Fireplace Door
"The door is very nice, elegant and steady"
Shaun H.
Very fast shipping and great communication.
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"Absolutely beautiful new front to our existin..."
Penny D.
Many choices, excellent customer service over the phone for ordering. Great experience!
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"It was fairly easy to install with the assist..."
Brent K.
Terrific to work with
Purchased item
Farmhouse Rustic Concrete Mantel Shelf β Non-Combustible Fireplace Mantel in Eclipse Finish by Lexington Hearth
"Terrific product and great service"
Peter H.
Had some issues but the company made it good. I recommend ExceptionalFire.
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Beautiful doors that will add to any fireplac..."
Jason P.
Easy process and fits perfectly
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Showed up well packaged and looks great!"
Dan B.
Worst customer service and experience Iβve ever had. I will never order anything from Exceptionalfire again nor recommend them to anyone.
Purchased item
Modern Clear Glass Fireplace Screen with Steel Base β Custom Made (27 Colors)
"The product is great but my experience with t..."
William D.
Not really
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Very well made looks great but after buildin..."
Steven K.
Refund my account please, waist of time.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"Just send a return label and refund my accoun..."
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