Willie H.
Good!
Purchased item
Brookfield Deluxe – Magnetic Prefab Fireplace Glass Doors with Overlay Vent Cover Design
"Easy install. Looks great!"
ExceptionalFire store reviewsSee product reviews
Jared G.
Smooth transaction. I would do it all over again.
Purchased item
Size:
"Perfect fit. Looks amazing."
Jennifer D.
Great overall experience!
Purchased item
Size Total:
"The fireplace doors look amazing! They were d..."
Hermine H.
Ordering was easy customer service was great
Purchased item
Arden - Masonry Fireplace Door
"The door is very nice, elegant and steady"
Shaun H.
Very fast shipping and great communication.
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"Absolutely beautiful new front to our existin..."
Penny D.
Many choices, excellent customer service over the phone for ordering. Great experience!
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"It was fairly easy to install with the assist..."
Brent K.
Terrific to work with
Purchased item
Farmhouse Rustic Concrete Mantel Shelf – Non-Combustible Fireplace Mantel in Eclipse Finish by Lexington Hearth
"Terrific product and great service"
Peter H.
Had some issues but the company made it good. I recommend ExceptionalFire.
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Beautiful doors that will add to any fireplac..."
Jason P.
Easy process and fits perfectly
Purchased item
Cavestone Fireplace Glass Doors | Custom Masonry Fit
"Showed up well packaged and looks great!"
Dan B.
Worst customer service and experience I’ve ever had. I will never order anything from Exceptionalfire again nor recommend them to anyone.
Purchased item
Modern Clear Glass Fireplace Screen with Steel Base – Custom Made (27 Colors)
"The product is great but my experience with t..."
William D.
Not really
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Very well made looks great but after buildin..."
Steven K.
Refund my account please, waist of time.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"Just send a return label and refund my accoun..."
Paul K.
We called them because we had a question and they took our measurements and order over the phone. Extremely helpful
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"Exactly as described and a perfect fit. The c..."
Dianne T.
No
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"The doors were not aligned properly and would..."
Eliya J.
I want to work with you but you gotta be better at explaining or asking more questions so I can provide more information about the fireplace so you can give the right service.
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"The measurements of the door came in wrong, t..."
Jerome B.
Very easy to deal with from start to finish.
Purchased item
Custom Metal Floating Mantel Shelf | 25+ Finishes
"Exactly what we wanted! Perfect look, fit and..."
Niemann J.
packaged well no damages, minor alterations for brackets to work, looks good
Purchased item
Rainbow Fireplace Glass Doors | Custom Prefab Fit
"There were no pre-drilled holes or sliding st..."
John F.
Had a small issue talked to the company. Explained it well. Great customer service from him they look great
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Glass is over the screw holes. Can't attach t..."
Catherine M.
Shipping was exactly as promised.
Purchased item
Free Standing Fireplace Screen Handmade to Fit | Carolina
"My only issue was that there was a stray wire..."
Richard M.
Nope
Purchased item
Brookfield - Masonry & Prefab Fireplace Glass Doors
"A couple of things:
1. They say about 3 wks..."
Doyle P.
No
Purchased item
Classic Non-Combustible Concrete Mantel Shelves | Modern Fireplace Upgrade
"Installation instructions were confusing. I w..."
Paul O.
nope
Purchased item
Fireplace Screen with Operable Doors Custom Size 21 Finishes - Legend
"Bought 2 screens 1 for small bedroom very vic..."
Phil L.
Customer service was helpful
Purchased item
Stiletto Masonry & Prefab Fireplace Glass Doors | Custom Made
"Install was easy. Quality product!"
Paul H.
Awesome and I hate ordering something like this online.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"The process of my new glass fireplace door ha..."
Milton C.
Easy to work with. Fast shipping. Looks great installed.
Purchased item
Colt Flat Black Masonry Glass Fireplace Door | Standard Sizes
"Love it!! Fit is perfect. Easy to install. Lo..."
Filip D.
Respond to my emails please.
Purchased item
Cabot - Steel Masonry Fireplace Glass Doors
"All fire place mounting brackets broke off wh..."
Robert C.
Frankly, the price seems high for the simplicity of this screen. My wife wanted this look, so I got her this screen for Christmas.
Purchased item
Free Standing Fireplace Screen Handmade to Fit | Carolina
"The screen arrived yesterday, and I installed..."
N.
Easy to order, friendly customer service, and lovely product. I am super happy with my new fireplace doors.
Purchased item
Reflection - Custom Masonry Fireplace Glass Doors
"This is a fantastic addition to our old mason..."
Teresa G.
No
Purchased item
Piccolo - Masonry Fireplace Glass Doors
"You said it would be easy to install and it's..."
Paul V.
A customer service representative called me back precisely on the schedule time and answered all my questions so I could order the perfect fit.
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Installation was really easy. Kevin a new be..."
Danny D.
Delivered quickly and no damage
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Looks great easy installation very well made"
Scott G.
Good company to do business with. Shipped quick
Purchased item
Camden Natural Iron Masonry Fireplace Door | Standard Sizes | Sale
"Heavy duty. Better than expected. Would recom..."
Edward T.
My experience with bee was very positive and the response in follow ups was good.
Purchased item
CAROLINA STEEL/ARCH CONVERSION/ MAIN FRAME: TEXTURED BLACK/ DOOR TRIM: GOLDRUSH/ OPENING SIZE: 36 1/4"W X 28 1/16"H/ MASONRY/ FLUSH HEARTH/ OVERLAP/ BIFOLD/ HANDLE: CLASSIC/ GRAY GLASS/ MESH CURTAIN/ DRAFT CONTROL
"The fireplace doors arrived damaged. From ca..."
Fred B.
Spoke with one of your staff who helped confirm the measurement. Very helpfull.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"Installation was simple and straight forward...."
Gail R.
Ordered and was keep informed of the progress and shipping.
Purchased item
Ardmore Flat Black Masonry Fireplace Door | Durable Design
"The insert was received with everything inclu..."
Becky O.
Great!
Purchased item
Farmhouse Rustic Concrete Mantel Shelf – Non-Combustible Fireplace Mantel in Maduro Finish by Lexington Hearth
"Originally we received the wrong color mantel..."
Daphney L.
The website was super easy to use. There were a large selection of fireplace doors. I’m very pleased with the one I purchased. The updates from the store were also very timely and helpful. The new fireplace door looks great!
Purchased item
Apex - Masonry & Prefab Fireplace Glass Doors
"Love the fireplace door! It’s a great quality..."
Lori M.
I wish I knew before ordering how long it would take to receive, and when I sent an email inquiring if it could be shipped sooner I did not get a reply.
Purchased item
Frameless Clear Glass Fireplace Screen with Feet, Options
"Beautiful, high quality, proportionately plea..."
Joseph P.
The customer service was good prior to ordering.
Purchased item
Screen Option:
"The black screen finish is falling off alread..."
George C.
Fast and friendly service
Purchased item
Carolina Traditional Steel Fireplace Glass Doors | Masonry & Prefab
"When I received the unit, one latch was stuck..."
ExceptionalFire store reviewsVisit store