Shipping took a very long time but not completely outside expectations based on other things I have purchased that have to be shipped from China. It was just a bit scary putting down that much cash up front, I was fairly confident it wasn't a scam due to what others have shared online about their experiences with wired. But these days, let's just say I was very relieved when the bikes were actually delivered. Communication was good thought. I called a few times and was given updates, such as the cargo ship being delayed on the voyage from China, so that helped me feel better while I was waiting.