Jason G.
Horrible all around experience
Purchased item
Checkout+
"Sent me someone else’s picture. Needed for Ch..."
West & Willow store reviewsSee product reviews
Rebecca S.
Sent unusable product. If anyone would have looked at it (apparently no quality control), they would have recognized the the image was weird.
Purchased item
Custom Pet Portrait Mug
"The photo that was sent was a picture of my s..."
Sherry C.
Great experience
Purchased item
Checkout+
"Everything turned out great. Easy ordering ex..."
Steve T.
Would recommend to anyone as a gift or for themselves.
Purchased item
Custom Pet Portrait Mug
"Looks very cool. I’m very impressed with the..."
Nicole B.
Thank you for taking the time to listen to our concerns and deliver a portrait we’ll treasure for many years to come.
Purchased item
Custom One Pet Line Drawing Portrait
"We were not happy with the first portrait we..."
Jaime E.
No
Purchased item
Custom One Pet Portrait
"It captured my French Bulldog Vinny perfectly"
Krysia W.
Horrible experience
Purchased item
Custom Two Pet Portrait
"First, the so-called artwork didn’t look anyt..."
Kim K.
They worked with me in a timely matter to get the best pictures with which to work. Back and forth email exchanges to produce the best outcome.
Purchased item
Custom Two Pet Portrait
"I gifted the double pet portrait to a friend..."
Cynthia D.
N/A
Purchased item
Custom One Pet Portrait
"I bought this as a Christmas present 🎁 for my..."
Kelley M.
Quick service and high quality. I will order again!
Purchased item
Custom One Pet Portrait
"This was a gift for my daughter’s boyfriend...."
Julie D.
Arrived in time for Christmas
Purchased item
Custom Four Pet Portrait
"Had a portrait made with my four cats that pa..."
Denise D.
she loved it
Purchased item
Custom Two Pet Portrait
"This gift was for a friend. She loved it"
Adrienne C.
Wish the size of the dog face was the same as the one I ordered a couple years ago. There should be a step to authorize before printing.
Purchased item
Custom One Pet Portrait
"This was my second order. I got a new dog a y..."
Tiffany M.
Everything came out great!
Purchased item
Custom Desktop One Pet Portrait
"My prints came out great! Customer service wa..."
Timothy E.
No
Purchased item
Custom One Pet Portrait
"Purchased for a Christmas gift and my sister..."
Michael D.
Good
Purchased item
Checkout+
"Good"
John G.
Preview of portrait before irder would be nice.
Purchased item
Custom One Pet Portrait
"Great portrait."
Meg W.
Just a great company!
Purchased item
Custom Desktop Two Pet Portrait
"Absolutely perfect! This is my 3rd time order..."
Brooke A.
Replaced the damaged poster
Purchased item
Custom One Pet Portrait
"Pack the poster with a hard tube on inside so..."
Brianne R.
Not a clear way to contact customer service for anything other than problems with personalized products.
Purchased item
Dog Dad Embroidered Hoodie
"Hoodie is fine but the embroidered text is ac..."
Jill T.
Shipping took longer than expected
Purchased item
Custom Two Pet Portrait
"Great"
Lori V.
It was an easy experience and product was as advertised.
Purchased item
Custom Pet Portrait Mug
"Turned out as shown on their site and arrived..."
Joe C.
Amazing
Purchased item
Custom Pet Portrait Mug
"Amazing"
Denny S.
No one has responded to us since we asked for a redo
Purchased item
Custom One Pet Portrait
"Didn’t look like our dog and been waiting for..."
James J.
Simple process and great communication throughout
Purchased item
Custom One Pet Portrait
"Photo turned out beautiful"
Lindsay S.
I had an issue with one of my orders arriving with my dogs fur too dark. I reached out & they made it right. They updated the image according to my feedback & resent both the print and mug in my order with the updated image. 10/10 recommend.
Purchased item
Custom Pet Portrait Mug
"The most perfect mug of my fur baby!"
Karen B.
This was a reprint request as the first was delivered damaged. Customer service was very helpful
Purchased item
Custom One Pet Portrait
"All good thank you!"
Monica M.
I made the purchase with the incorrect email and they were able to change it to the correct one so I could get order updates.
Purchased item
Custom One Pet Portrait
"I bought this to gift to my in-laws and they..."
Diane S.
The pillow was delivered later than mentioned , however the mail system has slowed down. It was worth the wait!
Purchased item
Throw Pillow
"Absolutely beautiful! You guys did such a go..."
Aidan S.
Very good product
Purchased item
Checkout+
"Turned out great"
Nathan H.
It’d be great to hear back about the claim I submitted for the pajama pants that I ordered
Purchased item
Custom Pet Face Pajama Pants
"Didn’t like these at all. I even sent an emai..."
Cassandra D.
Great customer service
Purchased item
Custom One Pet Portrait
"We got a photo for my MIL and FIL for Christm..."
Samantha K.
Ordering is straightforward, shipping was fast and efficient and the product was amazing.
Purchased item
Custom One Pet Portrait
"This was my second time getting a pet portrai..."
Gabrielle J.
It was a little hard to get in touch with someone within the first 30min of placing order
Purchased item
Custom One Pet Portrait
"Arrived safely and was just what I wanted"
Michael M.
Poor quality, poor shipping, small size, picture does. It look like the photo I uploaded
Purchased item
Checkout+
"The engraving of the picture I uploaded looks..."
Erika B.
Easy process and great quality!
Purchased item
Custom Desktop One Pet Portrait
"Perfect gift for my away from home college da..."
Cynthia P.
Great communication and a true appreciation of me as a customer.
Purchased item
Custom Pet Portrait Mug
"Complete likeness of my dog!! Excellent cust..."
Allana M.
Amazing communication and the portrait turned out amazing better than I thought as I didn’t have the best photo but it was honestly perfect!! Thank you so much
Purchased item
Custom One Pet Portrait
"My experience was great! Amazing communicatio..."
Sarah V.
Keep up the great work! Will definitely recommend!
Purchased item
Custom One Pet Portrait
"I gave the photo to my in-laws for Christmas...."
Gianna S.
The picture was really nice and the customer service team was helpful and quick to respond. Frame feels really cheap and not the best quality.
Purchased item
Custom One Pet Portrait
"The picture came out really cute and accurate..."
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