Samantha H.
Poor communication, very expensive
Purchased item
Custom Pet Portrait Mug
"Delivery took 4 weeks, no communication when..."
West & Willow store reviewsSee product reviews
Kristina R.
I would have appreciated a preview of the end work but it all worked out.
Purchased item
Custom Pet Portrait Mug
"I bought this for a friend who lost her pet t..."
Mary S.
seamless process all the way thru
Purchased item
Checkout+
"the painting is perfect thank you"
Dianna M.
I live your products.
Purchased item
Custom One Pet Portrait
"My 2nd purchase from you and I was not disapp..."
Hailey Y.
I think better communication between the customer regarding costumized mugs should be considered.
Purchased item
Custom Pet Portrait Mug
"The quality of the imaging did not appear lik..."
Lesley R.
You screwed up my order and it ultimately arrived 6 weeks after, and 4 weeks after the date I needed it.
Purchased item
Custom Two Pet Portrait
"The portrait turned out wonderful. Unfortuna..."
Andrew D.
Thanks so much.
Purchased item
Digital Download Pet Portrait
"Another great way to remember our dear boy, L..."
Michelle C.
Such a memorable gift.
Purchased item
Custom One Pet Portrait
"Picture was great!"
Amy H.
Customer service was great
Purchased item
Checkout+
"The photo of my sister’s dog was very cute, b..."
Colleen M.
Great website, easy to download photos, fast shipping
Purchased item
Custom Two Pet Portrait
"This was my husband’s favorite Christmas gift..."
Sean S.
No
Purchased item
Custom One Pet Portrait
"Picture was nice but so low to bottom of fram..."
Leighann R.
No thanks. Don’t order from here
Purchased item
Checkout+
"My item came damaged. The frame was split in..."
Anna R.
The best!
Purchased item
Custom One Pet Portrait
"What a wonderful perfect gift for my friend w..."
Deanna B.
Can’t locate the digital copy I ordered.
Purchased item
Custom One Pet Portrait
"Love the portrait that I purchased for my da..."
Lindsey D.
Nothing
Purchased item
Custom Two Pet Portrait
"The photo was awesome!"
Ashley W.
Arrived much quicker than expected even during a busy time like the holiday season
Purchased item
Checkout+
"Beautiful and looks just like him"
Amie T.
Include a step for validation before production, like Petsonalized does.
Purchased item
Custom One Pet Portrait
"The finished product missed one key element o..."
Abby P.
Not good
Purchased item
Custom Pet Portrait Mug
"They did not print entire picture I sent and..."
Donald S.
products are on the expensive side
Purchased item
Custom One Pet Portrait
"the print came out great! satisfied and it ca..."
Carly E.
Very great, super easy to order and came fast and just how i wanted!
Purchased item
Custom One Pet Portrait
"I love it, it looks exactly like our dog!!"
Null N.
Third time trying to get the digital file I paid for
Purchased item
Custom One Pet Portrait
"I never received the digital
File - gave it a..."
Cheri V.
My item was not damaged during shipping. The shipping tube was in perfect condition. Someone messed up the print before or during packaging and decided it was okay to send. No quality control. No accountability. Terrible experience.
Purchased item
Custom One Pet Portrait
"The print arrived damaged and creased. I offe..."
Zachary M.
Awful customer support.
Purchased item
Custom One Pet Portrait
"Awful experience."
Grace D.
HAVE A REFIND OPTION FOR DAMAGED ITEMS
Purchased item
Custom Two Pet Portrait
"Have some refund option. My item came damaged..."
Blake P.
No actual humans work in customer service. This is now going on 2 months with no solution to my order and a duplicate charge on my credit card.
Purchased item
Checkout+
"Absolutely horrible! I ordered a frame piece..."
Damian J.
Said it- disappointing and did not at all align with what I expected.
Purchased item
Custom One Pet Portrait
"It was frustrating- no feedback or engagement..."
Paul A.
I placed the order on 11/11/25 and on 12/9/25 I was told the the photo was missing. The blanket was delivered on 12/23/25 (almost 6 weeks after I ordered it).
Purchased item
Checkout+
"Blanket looks great!"
Ryan G.
Terrible company
Purchased item
Checkout+
"Awful, ordered it and then realized I put the..."
Janelsy P.
Theses people are talented !
Purchased item
Custom One Pet Portrait
"Their customer service was absolutely amazing..."
`susan B.
Great, promt customer service!
Purchased item
Custom Two Pet Portrait
"The 1st iteration was not quite right but you..."
Michael U.
Great
Purchased item
Custom One Pet Portrait
"Great job!"
Laura S.
Nope
Purchased item
Custom One Pet Portrait
"Perfect in every way - a quality piece that m..."
Paige C.
Bought from here twice. Both portraits came out wonderful
Purchased item
Custom One Pet Portrait
"Beautiful. Our kitty unfortunately passed bef..."
Gina D.
No thank you
Purchased item
Custom One Pet Portrait
"The product that we received looks absolutely..."
Capriel D.
Definitely will be ordering more pet stuff!
Purchased item
Prince Pet Portrait Phone Cases
"Best case ever!"
Debra S.
Great service and product
Purchased item
Custom One Pet Portrait
"They were gifts and both loved their pets pic..."
Stephanie B.
Great customer service and communication
Purchased item
Custom Three Pet Portrait
"The print was a gift for my parents of the 3..."
Rhonda K.
Great company to work with!!!
Purchased item
Custom Two Pet Portrait
"Great job!!!"
Melissa G.
Great!
Purchased item
Custom Pet Portrait Mug
"perfection!"
Evvie Y.
the image looked just like my dog. Make sure you use a photo of your dog you like the pose in
Purchased item
Checkout+
"great service, speedy, and great final produc..."
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