Tracy S.
Excellent
Purchased item
Custom Pet Portrait Mug
"Great experience with this company and Ben ha..."
West & Willow store reviewsSee product reviews
Dalton P.
Great experience!
Purchased item
Checkout+
"Great gift! Great experience!"
Dana P.
Had some shipping issues at first but you guys got it corrected and were super helpful!
Purchased item
Custom One Pet Portrait
"Love my new dog portrait! Already have it up..."
Kevin A.
Incredible experience throughout. Communication on product status, draft of art and shipping status.
Purchased item
Custom One Pet Portrait
"Beautiful Art, captured our pet’s personality..."
Sarah Jane B.
Tried to cancel, made it impossible to reach out since they produce it fast. Once someone did reply it was just a too bad situation, heres a discount for next purchase. It was unfortunate since I was hoping to alter it and kept trying to reach out in time but because they didn't see my message until after the fact its a little disappointing.
Purchased item
Throw Pillow
"Its just a printed image onto canvas, I was h..."
Kylie A.
As noted, customer service, specifically from Jeramy who I dealt with, was absolutely top knotch. Thanks!
Purchased item
Digital Download Pet Portrait
"I originally ordered my pet portrait over 5 y..."
Polly C.
Just overall not impressed with how long it took to get my product, the extra unexpected delivery charges. Not worth it!
Purchased item
Custom One Pet Portrait
"I had ordered in time for guaranteed delivery..."
Micaela P.
Ignored emails and main concerns, not helpful
Purchased item
Custom One Pet Portrait
"Picture was beautiful, customer service awful..."
Ashley G.
Shipping was slow
Purchased item
Custom Shaped Pet Portrait Pillows
"Loved it"
Katie S.
can’t return
Purchased item
Custom One Pet Portrait
"it came smaller than expected"
Sam B.
Awesome service
Purchased item
Checkout+
"There was a mixup with the address and they c..."
Elizabeth G.
The image I submitted was not translated well to the keychain I received. I was very disappointed. The order was shipped quickly, though.
Purchased item
Custom Engraved Pet Portrait Keychain
"Unfortunately, the image of the cat I submitt..."
Tucker V.
Great customer support
Purchased item
Custom Two Pet Portrait
"Great gifts!"
Andrew A.
I have purchased two pictures of two different dogs. The artwork was great on both so no issues there but one of the portraits wasn't really centered properly because the dog's "shoulder" was present in the picture. Technically the image was centered in the frame but the dog's head/face is off-center because of where the image was cropped. I wish the dog's head was centered in the picture but there was no preview or anything provided so I didn't know of the situation until I received the ite
Purchased item
Custom One Pet Portrait
"I have purchased two pictures of two differen..."
Steven G.
The customer service agent I dealt with was fantastic!
Purchased item
Custom One Pet Portrait
"This is my third purchase and I am continuous..."
Phillip M.
No
Purchased item
Custom Two Pet Portrait
"Had an issue with first delivery, but custome..."
Rachael A.
Great customer service
Purchased item
Custom Two Pet Portrait
"Great! But wish the glass wasn’t so reflectiv..."
Joanne P.
No
Purchased item
Custom Desktop One Pet Portrait
"I love the picture of our Joey who passed in..."
Anastasia N.
Missed the Christmas deadline due to an unsatisfactory product. But the effort to fix the problem was appreciated
Purchased item
Custom One Pet Portrait
"After the initial product was a total flop, a..."
Ileana C.
Amazing!!!
Purchased item
Custom One Pet Portrait
"Absolutely love it! Truly the perfect gift!"
Shelley M.
Excellent!
Purchased item
Custom Pet Portrait Mug
"Love! Love! Love the mug and portrait of my S..."
Breanna H.
Customer service was 10/10
Purchased item
Custom One Pet Portrait
"Best Christmas present I’ve given!"
Morgan E.
Would order again and again!
Purchased item
Custom One Pet Portrait
"The customer service I received was great! It..."
Kelsey L.
no
Purchased item
Custom Engraved Pet Portrait Keychain
"My initial order was incorrect (received a ne..."
Jacky H.
Never received a response from customer service. Still waiting after a month
Purchased item
Checkout+
"No response from customer service. The qualit..."
Lauren L.
Not getting the rendering until after my package or being able to see it and approve of it was really frustrating as i didn't like the way it turned out and this could've not been an issue had i seen the rendering first.
Purchased item
Checkout+
"You guys put my smallest dog bigger that the..."
Donna M.
Excellent customer service
Purchased item
Custom One Pet Portrait
"Excellent customer service! My order arrived..."
Wei P.
Absolutely no support from email/IG. Order has been placed for 2 month and now it's not going to make it in time. Very unhappy.
Purchased item
Custom Embroidered Pet Crewneck
"Where is the other half of my order? It's bee..."
Karen M.
Customer service was reactive and helpful!
Purchased item
Custom Shaped Pet Portrait Pillows
"WOW! I bought these as a gift for my daughter..."
Lany W.
Nope
Purchased item
Custom Two Pet Portrait
"Great way to show off your pets"
Joseph C.
Shipping took forever on a few orders, one order was wrong size
Purchased item
Custom One Pet Portrait
"Sent wrong size, never sent corrected one"
Dale G.
Great TAT
Purchased item
Custom Three Pet Portrait
"Pics were great, last 2 names don't correspon..."
Joey S.
No
Purchased item
Custom One Pet Portrait
"My sister in law didn’t share a picture!!! Bu..."
Katie B.
Just took a little long to get my digital copy. I had to send a request for it. But it was sent almost immediately after.
Purchased item
Custom One Pet Portrait
"Picture looks amazing! Larry looks like he ca..."
Stephanie B.
Slow shipping and the product wasn’t what I expected for the price
Purchased item
Custom Two Pet Portrait
"Processing and shipping wasn’t the best exper..."
Ryan D.
N/A
Purchased item
Custom One Pet Portrait
"Completed my collection, had an issue with my..."
Holly V.
Great and quick communication
Purchased item
Custom One Pet Portrait
"The art came out toooo perfect!!!! My bf gift..."
Bradley G.
Thought I ordered earlier enough, almost three weeks before Xmas, but hat did not arrive until after Xmas.
Purchased item
Custom Embroidered Pet Dad Hat
"Looks great with our pup. Hat is nice quality..."
Michele T.
Great company
Purchased item
Custom Pet Face Pajama Pants
"Great quality!"
Lorena A.
You guys still haven’t fixed her portrait :(
Purchased item
Custom Pet Portrait Mug
"The mugs got smaller. My dogs neck was not in..."
West & Willow store reviewsVisit store