Austin H.
Customer service team was very helpful in remedying a satisfaction issue. Easy to use website expedited the process.
Purchased item
Custom One Pet Portrait
"Easy to use website with a very actively enga..."
West & Willow store reviewsSee product reviews
Kimberly V.
Everything was convenient and easy! Easy ordering and beautiful product! Would definitely recommend!
Purchased item
Custom One Pet Portrait
"Absolutely loved the final product! Great bir..."
Autumn W.
It was great!!!
Purchased item
Custom Engraved Pet Portrait Necklace
"Love this item, bought it for my mom as a mem..."
Christine P.
The first portrait I received did not display the correct coloring of the dog. They redid the portrait and it came out great. I really appreciate the customer service and attention to make this right.
Purchased item
Custom One Pet Portrait
"I bought a pet portrait for my sister-in-law’..."
Maren B.
Good a little bit long in receiving
Purchased item
Custom One Pet Portrait
"My friend loved it"
Brenda B.
Great customer service
Purchased item
Custom Two Pet Portrait
"Amazing art of my pets!"
Glenda M.
Not much else to say. We were just in awe of what a beautiful portrait they did of My sweet boy Baxter💗
Purchased item
Custom One Pet Portrait
"I did leave a review after my picture arrived..."
Anthony N.
Easy ordering and quick to arrive!
Purchased item
Custom One Pet Portrait
"The picture turned out great!"
Hope T.
You need to allow preview, because you royally screwed this one up. I had two dogs in order and only one was drawn.
This was a gift to a friend who lost both of the dogs.
Purchased item
Custom Two Pet Portrait
"My order had two dogs , and when received by..."
Allison K.
Easy to order
Purchased item
Custom One Pet Portrait
"Great quality!"
Megan L.
Fast and easy
Purchased item
Checkout+
"The photo turned out amazing!"
Jack C.
great company always helping
Purchased item
Custom Pet Portrait Mug
"had 1 and got another! Love it"
Megan W.
I had a question and someone got back to me pretty quickly .
Purchased item
Custom One Pet Portrait
"I bought this as a gift. She absolutely LOVED..."
Kim D.
My order was recd with a broken frame and it was replaced with no hassle!
Purchased item
Custom One Pet Portrait
"It’s beautiful….! Just looks my wee boy!"
Nicole O.
Shopping experience was fine. Multiple emails about leaving a review was annoying
Purchased item
Custom One Pet Portrait
"Came quickly and well packaged. It’s a nice e..."
Jamie B.
Very professional staff.
Purchased item
Custom One Pet Portrait
"Thanks for adjusting our picture for us. The..."
Corinne F.
The portrait was placed on the wrong side of the mug and significantly off-center, making the image barely visible. I contacted customer service to resolve the issue, and while they initially offered to send a replacement, I never received any follow-up. I reached out three additional times over the course of three weeks and did not receive a response.
This experience has been extremely disappointing, reflecting both poor product quality and a lack of reliable customer service.
Purchased item
Custom Pet Portrait Mug
"The portrait was placed on the wrong side of..."
Deirdre D.
It took a month for the prodcut to ship
Purchased item
Custom One Pet Portrait
"I bought the “portrait” for my sister, whose..."
Lisa V.
Disappointed in delay and lack of explanation.
Purchased item
Custom One Pet Portrait
"Arrived late and did not provide notice of de..."
Jennifer E.
Promised Christmas delivery didn’t happen. No heads up at all.
Purchased item
Checkout+
"Better customer service"
Kathy M.
Not that it matters now, but I ordered the digital image the same time I ordered the pet portrait. It never was sent to me so I needed to send a few emails inquiring about it. It eventually did arrive.
Purchased item
Custom One Pet Portrait
"I bought this portrait as. a combination birt..."
Olivia K D.
It’s quite expensive for what it is. I also opted not to buy a frame, as they were also very expensive, and I could just purchase a frame elsewhere. I love the look of the portraits, it’s just very expensive.
Purchased item
Custom One Pet Portrait
"I bought this for a friend whose dog recently..."
Cheryl L.
It was easy and simple
Purchased item
Custom Memorial Pet Portrait w/ Halo
"I haven’t opened it yet but I know it will be..."
Janice M.
No response communication.
Purchased item
Custom One Pet Portrait
"I sent you an email
Right after 8 received it..."
Janice B.
Easy to order and beautiful results
Purchased item
Custom Two Pet Portrait
"I always love seeing the finished portraits...."
Foster K.
The product I received was not good quality.
Purchased item
Custom One Pet Portrait
"Honestly disappointed in the product. I bough..."
Carmen Z.
Great
Purchased item
Custom Two Pet Portrait
"Beautiful"
Ana B.
Quick and efficient
Purchased item
Custom One Pet Portrait
"Beautiful 🤩"
Robert A.
Not a quality job. Came off like a money grab when your analytics showed my dog had died.
Purchased item
Custom Desktop One Pet Portrait
"It’s off center and not framed well at all."
Danice J.
I thought it was a little pricey for the size I bought, but I had never done this before.
Purchased item
Custom One Pet Portrait
"It was a gift for my son who recently lost th..."
Phillip A.
Did not receive entire package nor my digital
Copy that I paid for. I also paid for fast shipping and it shipped at a normal speed
Purchased item
Custom One Pet Portrait
"The print out was nice. I did not receive the..."
Liz V.
Excellent customer service!
Purchased item
Custom One Pet Portrait
"Customer service was A+++ when the initial pr..."
Tiffany H.
Oval product ended up being great. The length of time to get a replacement took a bit long in my opinion. A month after Christmas and it was a Christmas gift.
Purchased item
Custom One Pet Portrait
"The first one arrived not to my liking. The c..."
Christin B.
Timely and easy to order!
Purchased item
Custom One Pet Portrait
"It is beautiful! It captures the personality..."
Robyn B.
Awful. Took months to get a replacement. Looks nothing like our dog.
Purchased item
Custom One Pet Portrait
"I waited for over 2 months for a replacement...."
Alex N.
Great
Purchased item
Custom Shaped Pet Portrait Pillows
"Great pillow, absolutely love it"
Disque D.
Terrible customer service. We placed the order weeks before Christmas, you never sent an order confirmation, never responded to our requests for an order confirmation, and didn't fulfill the order until 5 weeks after it was placed, even though you were guaranteeing Christmas delivery at the time. We subsequently never received the order and you then lied and told our credit card merchant that you fulfilled the transaction. I will be submitting a public review describing our experience to warn o
Purchased item
Custom Pet Face Pajama Pants
"Terrible customer service. We placed the orde..."
Stephanie L.
Customer service, oh wait there is ZERO customer service!!!
Purchased item
Custom Two Pet Portrait
"I’m giving you a 2 star BECAUSE the actual po..."
Cari W.
Thank you!
Purchased item
Custom Two Pet Portrait
"Love the pictures!! I’ve gotten them for all..."
Alexandra E.
Customer service was great
Purchased item
Custom Two Pet Portrait
"The picture is great! My frame came cracked a..."
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