Sarah J.
Excellent!
Purchased item
Checkout+
"Very well done, this is a memorable gift to g..."
West & Willow store reviewsSee product reviews
Sarah C.
I love this company! The concept is great - I only wish you could see a preview before it ships
Purchased item
Custom One Pet Portrait
"My friends dog recently passed away and I wan..."
Kelly W.
Terrible
Purchased item
Custom Embroidered Pet Dad Hat
"West & Willow refuses to do anything about th..."
Itty S.
Great!
Purchased item
Custom Embroidered Pet Trucker Hat
"Great quality, perfect gift"
Alice N.
X
Purchased item
Custom One Pet Portrait
"X"
Lisa S.
One picture was lost, but they sent another very quickly. No hassles at all. Great customer service. Much appreciated. Lisa Stack
Purchased item
Custom One Pet Portrait
"Absolutely captures her. Thank you, so much."
John R.
Problems with you guys not getting my photo!
Purchased item
Custom One Pet Portrait
"After much hassle over the photo issues it tu..."
Sara H.
Easy
Purchased item
Custom One Pet Portrait
"It was the perfect gift for my friends dogs m..."
Maggie M.
Super easy
Purchased item
Custom Two Pet Portrait
"Turned out literally perfect!! Love it so so..."
Jenny P.
Great communication, great product.
Purchased item
Custom Pet Portrait Mug
"Adorable, had to get the mug too because the..."
Laura R.
Easy to use website. Customer Service is on point. Fabulous experience!
Purchased item
Custom One Pet Portrait
"Love it!"
Ashley A.
It was a great experience! So easy to upload and pick what you wanted!
Purchased item
Custom Two Pet Portrait
"We loved our picture!!❤️ it turned out exactl..."
Pamela B.
Easy
Purchased item
Checkout+
"I’m pleased"
Vanessa E.
Excellent service my pillow looked just like my charlie
Purchased item
Custom Shaped Pet Portrait Pillows
"My pillow was perfect!"
Erin H.
For some reason I didn’t understand that there wouldn’t be a preview sent to approve but it all worked out in the end. Thank you!
Purchased item
Custom One Pet Portrait
"I was a little skeptical and a bit worried I..."
Laurence H.
Ordering is very simple
Purchased item
Custom One Pet Portrait
"I was a bit disappointed in the rendering of..."
Heather L.
Super easy to get the order done
Purchased item
Custom One Pet Portrait
"Love my pictures! I get compliments on them a..."
Paul H.
Awesome customer service
Purchased item
Custom Pet Portrait Mug
"The picture turned out great! Thanks for tak..."
Lindsay A.
Love this company overall. I’ve been ordering from here since they only had one type of portrait. I’ve never had a bad experience.
Purchased item
Custom Two Pet Portrait
"I love this company! I’ve purchased 4 portrai..."
Diane S.
Very helpful and quick response from customer service!
Purchased item
Custom One Pet Portrait
"This was my second west and willow picture. I..."
Sunny T.
Takes too long to get it right. Service has degraded.
Purchased item
Custom Three Pet Portrait
"Still not done right and is taking forever. T..."
Angela O.
Good
Purchased item
Custom One Pet Portrait
"Great"
Tina S.
Ordered twice from West & Willow. First time was perfect. Second time the photo did not turn out how I wanted, one of the eyes was rotated. I emailed customer service and they fixed the problem and sent over a picture free of charge. Will definitely order again. Highly recommend
Purchased item
Checkout+
"I have ordered twice from West & Willow. Firs..."
Hannah S.
I ordered two prints as gifts for close friends, and they turned out even better than I imagined! I was anxiously awaiting their arrival, and the final result completely exceeded my expectations. Even after sending a photo change request to the support team, the process was smooth and the service was fantastic. The prints are incredibly life-like and captured each dog's personality so beautifully. I can’t wait to order for my own dogs!
Purchased item
Custom One Pet Portrait
"I ordered two prints as gifts for close frien..."
Marsha L.
Not totally easy, but fairly straightforward
Purchased item
Checkout+
"You really did a great job of capturing the e..."
Andrew N.
Easy ordering and fast shipping. No issues at all
Purchased item
Custom One Pet Portrait
"These portraits are simply amazing. My brothe..."
Courtney L.
Not good
Purchased item
Custom One Pet Portrait
"Wrong size and not good"
Megan R.
It was easy submitting, it would be nice if you sent a preview first.
Purchased item
Custom Three Pet Portrait
"Just a little disappointed. I wish you would..."
Kristie K.
Loved my first purchase
Purchased item
Custom One Pet Portrait
"She looks a little evil 🤣"
Jennifer M.
Easy instructions
Purchased item
Custom One Pet Portrait
"I bought a portrait for a friend and they lov..."
Dawn F.
Not worth the price. Very cartoonish.
Purchased item
Custom Two Pet Portrait
"Way way too expensive For basically a cartoon..."
Kathe T.
Picture was too dark. I okayed the replacement but still waiting
Purchased item
Custom Two Pet Portrait
"Still waiting on my replacement picture. It i..."
Gilbert G.
Website was very easy to use!
Purchased item
Custom One Pet Portrait
"The artwork looked just like my Georgie!"
Megan G.
Didn’t like that I had to buy the app to track it so it just showed up. It also was annoying on the website how I couldn’t see the name without clicking a bunch of things.
Purchased item
Custom One Pet Portrait
"So expensive but so worth it. Beautifully don..."
Jennifer S.
No proof of art provided
Purchased item
Custom One Pet Portrait
"No proof given. Didn't like the art."
Tracey R.
It was easy !!
Purchased item
Custom Three Pet Portrait
"I love the quality of photo as well as frame...."
Douglas S.
Easy, received quick. I wish you had sent an example via email to approve first, but I get why you probably don’t do that..prob. Wouldn’t get any done.
Purchased item
Custom One Pet Portrait
"I like it, I just wish his eyes didn’t look s..."
Lauren C.
So friendly
Purchased item
Custom Embroidered Pet Dad Hat
"I love it!"
Margaret B.
Good
Purchased item
Custom Two Pet Portrait
"I was disappointed with the picture of 'Baby..."
Trisha H.
Bad communication, delays, and hard yo track.
Purchased item
Custom One Pet Portrait
"Very long to receive and not that happy with..."
West & Willow store reviewsVisit store