Jade M.
Timeliness of one of my items could have been better
Purchased item
Custom One Pet Portrait
"Love it thank you"
West & Willow store reviewsSee product reviews
Michaela K.
Easy to work with, quick turn around, excellent quality
Purchased item
Custom One Pet Portrait
"Made this for our first borns nursery and it’..."
Courtney L.
Wonderful
Purchased item
Artwork Proof
"Loved the entire process, they captured both..."
Julie J.
It was very easy and shipping was very fast
Purchased item
Custom One Pet Portrait
"Father’s Day gift for my son. He loved it !"
Stacy Z.
Thumbs up!
Purchased item
Artwork Proof
"Love it! Beautiful!"
Leanne M.
The website is so easy to navigate and customer service is impeccable!
Purchased item
Custom One Pet Portrait
"Had a wonderful experience with West and Will..."
Roger T.
My order wasn't correct and it took weeks to receive a replacement, which again had the same exact problem.
Purchased item
Dog Mom Embroidered Pet Crewneck
"I requested the option to have my pet's name..."
Caroline T.
Perfection!
Purchased item
Checkout+
"Awesome job!"
Avery B.
See previous review.
Purchased item
Custom Two Pet Portrait
"The customer service is just awful. I paid an..."
Michael M.
.
Purchased item
Custom Three Pet Portrait
"."
Marcela N.
Very nice, quick and personalized
Purchased item
Custom One Pet Portrait
"So cuteee"
Minor S.
Wonderful customer service! My sweater was actually redone because the original didn’t quite capture my dog perfectly. West & Willow was incredibly responsive, understanding, and eager to address my concerns.
Purchased item
Custom Embroidered Pet Crewneck
"Wonderful customer service! My sweater was ac..."
Megan H.
Customer service was the best! I have not had a good experience like that with any other company!
Purchased item
Custom One Pet Portrait
"West & Willow were more than accommodating wi..."
Null N.
I can’t understand why I pay $10 extra to be able to review the product a couple of times they really wasn’t time. between an email and when they received the product. The only good thing was how quickly the photo got to them. But it really doesn’t matter becausebut I’m sure it’s now in a desk drawer.
Purchased item
Custom Desktop One Pet Portrait
"I already wrote a note telling your Company h..."
Kristin E.
They messed up my pic
Purchased item
Artwork Proof
"I paid for preview on one of my pictures , th..."
Joan W.
Not happy with it.
Purchased item
Custom One Pet Portrait
"I found a better picture to use a day after I..."
Jen S.
This has been the worst customer service experience I have ever had. Poor follow up. No accountability. Repeated emails went unanswered. Horrible service. Please process a full refund of $135.
Purchased item
Artwork Proof
"My feedback was not incorporated into either..."
Olivia M.
Amazing experience. Efficient and fast
Purchased item
Custom One Pet Portrait
"The portrait came out exactly how the picture..."
Jo N.
Sub par, computer like renders, no communication, could have done better just using chatgpt, took weeks before I could receive something that might even resemble photo. Worst experience and completely overpriced
Purchased item
Custom One Pet Portrait
"This was the worst experience.I had to chase..."
Anne-mieke V.
Very slow customer service!
Purchased item
Custom One Pet Portrait
"My experience with West and Willow was not go..."
Jennifer A.
I have ordered from them multiple times. Always a great product
Purchased item
Custom Pet Portrait Mug
"Great quality"
Stacy H.
Super helpful when it came to picking an imagine that would work for the single pet portrait
Purchased item
Custom Two Pet Portrait
"This is the second time I’ve ordered and ever..."
Brandi A.
Just wished the new one looked like the original I had ordered a while ago
Purchased item
Custom One Pet Portrait
"Had ordered long ago for my one dog so ordere..."
Joe P.
Horrible experience company has cut staff to save cost and now the company customer service sucks will not be ordering again
Purchased item
Artwork Proof
"Terrible service never received proof tried e..."
Yvonne C.
Great! From ordering to delivery.
Purchased item
Custom One Pet Portrait
"Love it! It was a gift to my daughter and he..."
Jill F.
I wasn't as happy with thr first picture I received and they were super easy to work with. Now I have a picture I love.
Purchased item
Custom One Pet Portrait
"I love my picture of Rocco! It looks great on..."
Emma B.
Great!!
Purchased item
Custom Engraved Pet Portrait Necklace
"Amazing experience!!! Really realistic jewelr..."
Andrew A.
Had a little issue with getting the proofs which delayed getting before the intended time otherwise everything was great.
Purchased item
Custom One Pet Portrait
"Was great"
Fedor S.
Shipping was okay.
Purchased item
Custom Embroidered Pet T-Shirt
"The quality of the T-shirt is very poor. They..."
Derick R.
Way too many email. Nearly one a day is way too much.
Purchased item
Custom Engraved Pet Portrait Keychain
"I ordered a keychain but got a necklace. Alth..."
Jason W.
Good
Purchased item
Custom Two Pet Portrait
"Great quality"
Karin A.
Easy
Purchased item
Custom One Pet Portrait
"Looks EXACTLY like my pup! Makes my heart hap..."
Ava A.
Really helpful and prompt service to make sure order graphics were corrected. Overall turnaround time of the order was great too.
Purchased item
Custom Embroidered Pet Dad Hat
"Really easy and helpful process to get the gr..."
Vanessa K.
Good service!
Purchased item
Checkout+
"Love the final product. It exceeded my expect..."
Elly P.
Fast work, easy peasy!
Purchased item
Custom One Pet Portrait
"We LOVED our rendering of our sweet baby Corg..."
Jamie T.
Bad communication, poor quality and worse delivery timeline. The 2nd portrait I got was crap compared to the first, it was just a reorder of the same one so I’ve got a good comparison. I don’t want to deal with you anymore so I’m going to deal with it ✌🏻
Purchased item
Custom One Pet Portrait
"All I needed was reprint a previous order I l..."
Isabella A.
Great!
Purchased item
Custom Pet Face Phone Cases
"Love it!"
Chelsea T.
Increased communication on the order process would be nice.
Purchased item
Custom One Pet Portrait
"I would have appreciated an email following t..."
Gianna J.
Really amazing! I love looking at my portrait everyday !
Purchased item
Custom One Pet Portrait
"Customer service was top notch!"
Sharalee W.
My first attempt my cat turned out a green grey- I talked to customer service &
My artwork was redone to more accurately reflect my cat - this is my 2nd time using West &
Willow -
Purchased item
Custom Pet Portrait Phone Cases
"Love show casing this personalized way to sho..."
West & Willow store reviewsVisit store