Jess R.
Awful. DO NOT buy from Brassna
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"Do not buy anything from Brassna, we were hit with a $140 UPS bill for duty..."
Brassna store reviewsSee product reviews
Tom R.
Customer service was excellent. Then they denied return In Favor of replacement.
We shall see.
Purchased item
Custom order for Tom
"Upon initial install I had some quality concerns but it looked great overal..."
Lori T.
Very easy
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"Beautiful quality"
Cory L.
Still have not received all of the product I ordered.
Purchased item
Custom order for Tyler
"The product is beautiful but came incomplete, the rough in connections for..."
Mimi B.
Great service
Purchased item
The Mghribi Wall Mount Faucet
"Fati organised everything and always got back to me"
Ashley G.
Brassna was wonderful to work with. My item arrived on time and in perfect condition.
Purchased item
Brass Pull-Down Kitchen Faucet
"I have several of these faucets and absolutely love them. They patina beau..."
Brandy S.
Brassna realized I didn’t use my company and immediately reached out and refunded me the difference. They then followed up to make sure I was a satisfied customer. The way they make sure you can customize exactly what you need is rare.
Purchased item
Unpainted Brass 3 Holes Bridge Faucet
"This unit was pretty simple to use. It looks stunning and I look forward to..."
Jennifer B.
I never received.
Purchased item
Bathtub Blue Green Patina
"I never received."
Clint T.
easy shopping, I used my cell phone
Purchased item
Handcrafted Solid Copper Head Shower For Outdoor Works
"thank you for the awesome quality and the super fast shipping,."
Anna T.
Perfect!
Purchased item
Handcrafted Wall Mounted Faucet
"Everything has been beautiful. One of the 3 pieces I bought wasn't in perfe..."
Jennifer S.
Open clear communication before and after the order
Purchased item
ZenithLine Roll holder
"Beautiful, heavy bright brass engraved. Just gorgeous! Thank you Brassna"
Paige L.
0/10
Purchased item
Solid Brass Push Up Drain
"I will absolutely never order from this company again. Horrible experience..."
Galyna D.
It looks like way, but it doesn’t work. It is broken and I’m so disappointed.
Purchased item
FR Brass Freestanding Bathtub
"It’s still looks like use it. It looks very bad. It doesn’t work good I’m s..."
David V.
horrible
Purchased item
Handcrafted Wall Mounted Faucet
"junk.
all plumbers hate the install. the treads are horrible and cant be in..."
John R.
Quick and easy
Purchased item
Handcrafted Solid Copper Head Shower For Outdoor Works
"Thanks - nice shower head"
Amber M.
Purchasing was easy enough. We ordered multiple fixtures. Our lavatory faucets were not shipped with the other items and came several weeks later. We had to follow up for updates as no communication was relayed. Due to this we had to install temporary faucets for inspection, at additional cost, which we then had to replace when the faucets arrived.
Purchased item
Unlacquered Brass Deck Mount Lavatory Faucet
"The faucets are beautiful and the client loves them.
There were no instal..."
Michael S.
Very disappointed with this shopping experience
Purchased item
Hammered Copper Undermount Sink
"The sink was not shipped out on time for my project. I received very little..."
Penelope H.
Excellent company!
Purchased item
ZenithLine Towel Holder
"High quality unlacquered brass! We bought faucets and accessories for our w..."
Gabriel R.
Seamless transaction, fast delivery of a high-quality item. 10 out of 10.
Purchased item
Lone Kitchen Faucet
"I have spent the last 2 years searching for the right faucet after remodeli..."
Jim S.
All went well
Purchased item
Unlacquered Brass Air Switch Kit
"Communication with customer service was very good. All went well. Very h..."
250 Day Star O.
appreciated the customer service
Purchased item
Mykonos Bridge Faucet
"Very responsive and helpful when ordering. The first faucet arrived damaged..."
Jonathan L.
Easy website to navigate! Will definitely shop here again when designing another home.
Purchased item
Unlacquered Brass Deck mounted Brass Bathroom Faucet
"I have yet to install them, but they are exactly what I was looking for!"
Devon C.
Brassna was very easy to order through and quickly delivery.
Purchased item
Unlacquered brass soap dispenser
"Love the soap dispenser! Its patina has already started. Provides the perfe..."
Kelly P.
Scam company
Purchased item
Infinity Kitchen Faucet
"Your company sent me the completely incorrect faucet and tried to make me p..."
Ped R.
Horrendous. Terrible customer service. Delivered a tarnished shower head and they won’t make it right.
Purchased item
Shower Head And handheld Set
"Terrible. It’s all tarnished and zero customer service to make it right."
Corine M.
Samples not labeled making it impossible to use them for a reference.
Purchased item
Brass finishes samples
"The samples were not labeled and loose, not on a board like in the image. W..."
Overall it was a fine experience. A little slow and the communication could have been better. I'm not happy with the sink as it is, and hope you can help provide a solution. Thanks.
Purchased item
Victorian Kitchen faucet
"Looks really nice but the faucet is flimsy and just doesn't look or feel so..."
Beth R.
Brass charged us and sent parts that do not fit the faucet that we have.. I have sent multiple photos of the faucet that we have and the part that we need
Purchased item
Custom order for CORWIN
"We have been trying to get a cartridge replaced for weeks with very little..."
Daniel K.
Great!
Purchased item
Unlacquered Brass Kred Wall Mounted Faucet
"Looks great!"
Paul T.
Customer service has been as efficient as possible and very nice. But we are still 8 weeks behind on our project.
Purchased item
Custom order for Paul
"I would say I love it, but we haven’t been able to install it yet because w..."
Austin P.
Customer Service has been nice, but honestly not helpful at all.
Purchased item
Unlacquered Brass Kitchen Sink
"The sink is gorgeous. Unfortunatley, it took weeks longer than expected to..."
Kelly O.
Company is NOT US based or any support state side as stated on the website.
No response from company on customizations.
Seriously overpriced for the product and service- I returned my purchase -I PAID to return merchandise to MORROCO.
Purchased item
LuxeCraft wall Faucet
"The copper is lacquered and a fake plastic color results from the treatment..."
Carly D.
Strongly Dislike. It’s overpriced. Looked used when i got it. And I can’t return it because it costs $340 just to return it. Don’t Buy.
Purchased item
Unlacquered Brass Wall Mounted Faucet With Round Handles
"The faucet doesn’t look like the image that I thought I was buying. I tried..."
Carrie-anne S.
Great
Purchased item
Unlacquered Brass Concealed Shower with cross handle
"Arrived quickly. Customer service was very good ([email protected]) and p..."
Joe B.
Items took far longer to receive than expected.
Purchased item
Oil Rubbed vanity faucet
"No plunger rod supplied for sink filler. Faucet had holes in back for this..."
Ana B.
Reliable quick and exactly what I was looking for!
Purchased item
LuxeBrass P-Trap
"Love the unlaquered brass + can’t wait to see it installed!"
Mike H.
Many problems with faucet. The ring around the handle is too big for handle valve. Also, there is no instructions or direction to mount the faucet and missing a vertical plate which would have helped it stabilize much better.
Not happy with this purchase.
Purchased item
Unlacquered Brass Wall Mounted Faucet With Lever Handles
"Many problems with faucet. The ring around the handle is too big for handle..."
Renee M.
Extremely slow shipping. I still not have my order that was placed on March 1st. My home is being remodeled and I can’t move in until the countertops are done. Very disappointed.
Purchased item
Unlacquered Brass Gooseneck Deck Mounted Kitchen Faucet
"This is the first of many bad reviews if I don’t receive a refund for the f..."
Chris D.
Sucks!
Purchased item
Unlacquered brass soap dispenser
"This company is a total scam!
They charged me high prices and after a month..."
Kevin B.
Working with Farah at Brassna was sooooo helpful - you will not get attention to detail and consistency at any other brand I promise you. Everything is coming out just as I hoped and I was super specific with the custom finish
Purchased item
Custom order for Kevin Baker
"Working with Farah at Brassna was soooo helpful - you will not get attentio..."
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