Brassna Store review | Loox

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Jennifer F.
Love it! My faucet and air button review will be a 5 out of a 5. Loved the customer service and everything. Sad the flange couldn't work but it would be good to know what type of disposal it works with. Insinkerators are pretty common here.
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"I might have missed something in the description but this flange does not w..."
Gaylyn M.
Major delays in shipping only to receive defective product
Wood And Brass Handcrafted Bathroom Sink
Purchased item
Wood And Brass Handcrafted Bathroom Sink
"This item was extremely delayed and we finally received it only to have a d..."
Jennifer C.
Requested an immediate cancellation of my order through email and I was never contacted from support. Order was received and the quality of the product is mediocre at best.
Unlacquered Brass Air Switch Kit
Purchased item
Unlacquered Brass Air Switch Kit
"Not great quality."
Kevin W.
great!
Zen Brass Kitchen Faucet
Purchased item
Zen Brass Kitchen Faucet
"Beautiful fixture--customer service was responsive and very helpful! great..."
Josh S.
Awful customer service. Impossible to reach. Shipping takes 10 times what they tell you and there is no communication. Way over priced for the the quality and experience they provide
Unlacquered Brass Wash Foot Faucet
Purchased item
Unlacquered Brass Wash Foot Faucet
"Fixtures are not built for function at all. Quality is mid. Would not recom..."
Zach J.
I had an issue receiving the product. I think this was more of a fedex issue than a brassna issue but I received it past the due date.
Floor Mounted Tub Filler
Purchased item
Floor Mounted Tub Filler
"What I received looks more like an antique gold than an unlacquered brass...."
Doug H.
It was easy shopping online with Brassna
Unlacquered Brass Kitchen Island Solid, Undermount Brass Sink, Hammered Bar Sink
Purchased item
Unlacquered Brass Kitchen Island Solid, Undermount Brass Sink, Hammered Bar Sink
"We just received our new brass sink and faucet for our bar! It is beautiful..."
Margaret C.
Worst customer service I have ever experienced. Will never be back. Goto Etsy they have same sinks and more designs with much better customer service. Fati is horrible with responding no matter how much you ask. Apparently they don’t work in Morocco.
Brass Gooseneck Faucet
Purchased item
Brass Gooseneck Faucet
"Would never do business with this company again. I have been waiting for in..."
Hannah V.
Faucet never arrived after being delayed for weeks upon weeks. Refund still has not been processed
Victorian Bridge Faucet
Purchased item
Victorian Bridge Faucet
"The experience has been awful. The faucet never arrived after being delaye..."
Suleman D.
Wouldn't shop here again.
Wall mounted shut off valve with cross handle
Purchased item
Wall mounted shut off valve with cross handle
"They sent me what looks like a very used part. The brass backing is all scu..."
Margaret C.
do not tell truth about shipping
Unlacquered Brass Pull-Down Kitchen Faucet
Purchased item
Unlacquered Brass Pull-Down Kitchen Faucet
"worst experience of my life!!!! still do not have it costing me so much mon..."
Marta B.
6 days from order to the door
Unlacquered Brass Pot Filler
Purchased item
Unlacquered Brass Pot Filler
"LOVE IT! Absolutely the most beautiful and stylish pot filler you can get!!..."
Kevin M.
Product ordered 4 months ago and only received half the faucet. Was told 7-10 business days in October of 2024. Almost March of 2025 and do not have product. Customer support is no help and ignores questions and concerns.
Free Standing Clawfoot Faucet With Brass soap holder
Purchased item
Free Standing Clawfoot Faucet With Brass soap holder
"Horrible customer service. Faucet ordered 4 months ago. Still have not re..."
Bryan C.
Never received my order
Unlacquered Brass Deck Mount Lavatory Faucet
Purchased item
Unlacquered Brass Deck Mount Lavatory Faucet
"I’ve waited for 2 months and have still not received my order. When asked a..."
Steve M.
Great store
Wall mounted shut off valve with cross handle
Purchased item
Wall mounted shut off valve with cross handle
"Great stuff!"
Jason A.
It has been 23 days since I ordered and still don't know when it will arrive
Custom order for Jason
Purchased item
Custom order for Jason
"I have not received any of my order yet. It's been 23 days since I placed t..."
Julia R.
I still haven’t received my items. They have been stuck in customs in Casablanca, Marrakesh for 11 days and counting. The website did not state anywhere that the product was traveling overseas and that it would have to go to customs. Customer support is saying the shipping will be fast once it clears customs… but who knows when that will be. If you’re on a tight timeline, I would not order from this website!
Zen Brass Kitchen Faucet
Purchased item
Zen Brass Kitchen Faucet
"I still haven’t received my items. They have been stuck in customs in Casab..."
Cynthia I.
Still waiting for faucet. It’s been 3 1/2 weeks
Handcrafted Cobra Wood & Brass Wall Mounted faucet
Purchased item
Handcrafted Cobra Wood & Brass Wall Mounted faucet
"Ordered 3 1/2 weeks ago. Still hasn't arrived. Tracking shows it’s still in..."
Tamara H.
Never received products, no updates on shippping, would not provide refund.
Unlacquered Brass Bath Tub Filler
Purchased item
Unlacquered Brass Bath Tub Filler
"Never received product, no updates on shipping."
Brennan B.
Ordered on January 31 for my project and it was set to arrive before February 10 which was in time for my needs. It's now February 17 and the item hasn't even shipped, had no communication from the company.
Unlacquered Brass Faucet 360 Degree
Purchased item
Unlacquered Brass Faucet 360 Degree
"Terrible first experience with this company. Ordered January 31 and was set..."
Jannik O.
Great
Set of Handcrafted Unlacquered Brass Hooks For Wall
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"Great quality feels heavy and luxurious."
Nino A.
Delayed shipping.
Slotted Strainer Basket With Lift Stopper 3-1/2", Brass Kitchen Sink Drain
Purchased item
Slotted Strainer Basket With Lift Stopper 3-1/2", Brass Kitchen Sink Drain
"Plastic internal broke while trying to tighten bc of a leak. Cheap. Otherw..."
Oscar J.
Everything was a breeze and the customer service team was really helpful!
RefineLux Tub Filler Faucet
Purchased item
RefineLux Tub Filler Faucet
"The tub filler faucet was perfect for our needs - thank you so much!"
Alison C.
Customer service was excellent.
Unlacquered Brass Kitchen Bridge Faucet With Sprayer & Cross Handles
Purchased item
Unlacquered Brass Kitchen Bridge Faucet With Sprayer & Cross Handles
"Beautiful finish and feels heavy and quality. Customer service is excellent..."
Bretin J.
Very Nice custom order.
Custom order for vessel sink
Purchased item
Custom order for vessel sink
"Very nice custom order"
Donald T.
Easy to buy from but difficult to get replacement parts like a missing knob
Victorian Bridge Faucet
Purchased item
Victorian Bridge Faucet
"The box was opened and not by accident someone deliberately opened it ! I a..."
Fernando R.
No comment
Mykonos Bridge Faucet
Purchased item
Mykonos Bridge Faucet
"Can’t rate it since I never get it"
Talia R.
Received completely different handles than what was pictured in the specs for the faucet we ordered. They sent us different ones to try but they were still not the same. Apparently the correct ones are out of stock?
Unlacquered Brass Three Hole Bridge Faucet with Pull-down Spray and Lever Handles
Purchased item
Unlacquered Brass Three Hole Bridge Faucet with Pull-down Spray and Lever Handles
"The handles pictured were not at all what we received. Very disappointing c..."
Adam C.
Scam company
Mykonos Bridge Faucet
Purchased item
Mykonos Bridge Faucet
"Still have not received my order! Awful customer service"
Kay T.
Nice service and very helpful
Unlacquered Brass Bath Tub Filler
Purchased item
Unlacquered Brass Bath Tub Filler
"Beautiful pieces from this Brand and well made"
Daniel A.
My first time shopping or doing business with them.They were quick to respond to emails which helped build confidence in the company.
Thermostatic Shower
Purchased item
Thermostatic Shower
"I'm having to wait for my plumber to install but the product looks as adver..."
Julie S.
Very easy
Brassna Handcrafted Brass Faucet
Purchased item
Brassna Handcrafted Brass Faucet
"It's beautiful!"
Donald W.
They said it would work and it doesn’t
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"This does not work with American garbage disposals. worthless purchase"
Sarah P.
It takes days to get a response. Two of the pieces that came with the faucet I purchased were broken and one led to a massive leak under my kitchen sink.
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"It feels very flimsy and cheap."
Dieter L.
The faucet I received is different from what I ordered.
Victorian Bridge Faucet
Purchased item
Victorian Bridge Faucet
"Very disappointed. The picture you sent and on your website is a different..."
Courtney C.
Lack of communication when the order was sent wrong
Unlacquered Brass Kitchen Sink
Purchased item
Unlacquered Brass Kitchen Sink
"The wrong size was sent to me and now the company isn’t responding."
James C.
quite easy to shop
Handcrafted Unlacquered Brass Kitchen Sink
Purchased item
Handcrafted Unlacquered Brass Kitchen Sink
"great product"
Brenda G.
It was an easy process thank you
Unlacquered Brass Widespread Prep Sink Faucet
Purchased item
Unlacquered Brass Widespread Prep Sink Faucet
"I WILL LET YOU KNOW FULL REVIEW WHEN I INSTALL IT"
Nadine A.
Love Brassna! Will definitely shop again
Victorian Bridge Faucet
Purchased item
Victorian Bridge Faucet
"Stellar customer service - thank you so much! And the product is just perfe..."
Andres V.
Very responsive support and beautiful products. Would definitely recommend.
Unlacquered Brass knobs
Purchased item
Unlacquered Brass knobs
"Awesome hardware! Perfect addition to our bathroom vanity."
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