Suzi M.
Very easy
Purchased item
Widespread Bathroom faucet
"Just stunning!"
Brassna store reviewsSee product reviews
Arthur D.
Tried to be helpful
Purchased item
Cora kitchen side sprayer
"I wish it was more polished, it looks different than other polished nickle..."
Alec A.
Never receive my order and no one is doing anything to fix it
Purchased item
Lone Kitchen Faucet
"I’ve never received my ite. It was expected on sep 15."
Karen S.
All as expected with timely delivery.
Purchased item
Mykonos Bridge Faucet
"Beautiful product and good communication."
Josh M.
great
Purchased item
Thermostatic Shower
"love the look"
Rowan C.
Great service and comms via Farah. They made this tap custom for us -shorter than usual to fit under our cupboards -thanks
Purchased item
Custom order for Rowan
"Looks great"
Wonderful customer service and the products are gorgeous.
Purchased item
Bali Handcrafted Shower
"Amazing service!!"
Michelle H.
Very slow to receive took time, but it’s worth it
Purchased item
Zen Brass Kitchen Faucet
"Beautiful faucet very powerful when the water flows out"
Jordyn G.
Shipping took forever and the product was faulty
Purchased item
Brass Deck Mount 3 Leg
"Sadly this experience was not great. One of the handles was put on backward..."
Lindsey G.
Easy to order, beautiful products
Purchased item
Brass Air Switch Kit
"Not installed, but beautiful"
Marsida A.
Terrible experience and no help from customer service! They don’t care about you once you have purchased from them. Save your money because it’s not worth it.
Purchased item
Brass Pull-Down Kitchen Faucet
"Do NOT spend a penny on these faucets! You’ll realize on the very first use..."
Rivka G.
Most of the order never shipped and they have not refunded me despite claims they did. What did ship was terrible quality. The handles were a totally different material than the faucet and the faucet itself had marks all over it as well as the aerator was improperly attached on both faucets. I only received these items after begging for weeks for them to ship out. They refused to pay for return shipping of over $200 despite saying free 60 day returns on the website. 0/10 do not buy, this company
Purchased item
Unlacquered Brass Deck Mount Lavatory Faucet
"Most of the order never shipped and they have not refunded me despite claim..."
Caitlin L.
Terrible company. Avoid at all costs. This company is a scam.
Purchased item
Brass Pull-Down Kitchen Faucet
"Brassna is a scam. Stay away. Read reviews online and do not buy anything f..."
Annabelle C.
Great
Purchased item
Malmo Brass Bridge Faucet
"Perfect!"
Ness H.
Easy order and quick ship.
Purchased item
Thermostatic Shower Set
"I was surprised at the high quality level of this product, this is right up..."
Thomas C.
Very helpful customer support when I had questions
Purchased item
Thermostatic Shower
"Beautiful product!"
Jon M.
Always very helpful
Purchased item
Custom order for Marshall
"Received quickly . Good thing would be to have bothered in kits so they cou..."
Weston R.
I have not received my delivery and support has not contacted me back.
Purchased item
Malmo Brass Bridge Faucet
"I have not received my delivery and support has not contacted me back."
Steve T.
Fast easy
Purchased item
Handcrafted Solid Copper Head Shower For Outdoor Works
"Came fast and crafted well"
Marcela S.
Terrible experience with product and customer service.
Purchased item
Thermostatic Shower
"It has been a terrible experience. This company has zero idea of what custo..."
Jess R.
Awful. DO NOT buy from Brassna
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"Do not buy anything from Brassna, we were hit with a $140 UPS bill for duty..."
Tom R.
Customer service was excellent. Then they denied return In Favor of replacement.
We shall see.
Purchased item
Custom order for Tom
"Upon initial install I had some quality concerns but it looked great overal..."
Lori T.
Very easy
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"Beautiful quality"
Cory L.
Still have not received all of the product I ordered.
Purchased item
Custom order for Tyler
"The product is beautiful but came incomplete, the rough in connections for..."
Mimi B.
Great service
Purchased item
The Mghribi Wall Mount Faucet
"Fati organised everything and always got back to me"
Ashley G.
Brassna was wonderful to work with. My item arrived on time and in perfect condition.
Purchased item
Brass Pull-Down Kitchen Faucet
"I have several of these faucets and absolutely love them. They patina beau..."
Brandy S.
Brassna realized I didn’t use my company and immediately reached out and refunded me the difference. They then followed up to make sure I was a satisfied customer. The way they make sure you can customize exactly what you need is rare.
Purchased item
Unpainted Brass 3 Holes Bridge Faucet
"This unit was pretty simple to use. It looks stunning and I look forward to..."
Jennifer B.
I never received.
Purchased item
Bathtub Blue Green Patina
"I never received."
Clint T.
easy shopping, I used my cell phone
Purchased item
Handcrafted Solid Copper Head Shower For Outdoor Works
"thank you for the awesome quality and the super fast shipping,."
Anna T.
Perfect!
Purchased item
Handcrafted Wall Mounted Faucet
"Everything has been beautiful. One of the 3 pieces I bought wasn't in perfe..."
Jennifer S.
Open clear communication before and after the order
Purchased item
ZenithLine Roll holder
"Beautiful, heavy bright brass engraved. Just gorgeous! Thank you Brassna"
Paige L.
0/10
Purchased item
Solid Brass Push Up Drain
"I will absolutely never order from this company again. Horrible experience..."
Galyna D.
It looks like way, but it doesn’t work. It is broken and I’m so disappointed.
Purchased item
FR Brass Freestanding Bathtub
"It’s still looks like use it. It looks very bad. It doesn’t work good I’m s..."
David V.
horrible
Purchased item
Handcrafted Wall Mounted Faucet
"junk.
all plumbers hate the install. the treads are horrible and cant be in..."
John R.
Quick and easy
Purchased item
Handcrafted Solid Copper Head Shower For Outdoor Works
"Thanks - nice shower head"
Amber M.
Purchasing was easy enough. We ordered multiple fixtures. Our lavatory faucets were not shipped with the other items and came several weeks later. We had to follow up for updates as no communication was relayed. Due to this we had to install temporary faucets for inspection, at additional cost, which we then had to replace when the faucets arrived.
Purchased item
Unlacquered Brass Deck Mount Lavatory Faucet
"The faucets are beautiful and the client loves them.
There were no instal..."
Michael S.
Very disappointed with this shopping experience
Purchased item
Hammered Copper Undermount Sink
"The sink was not shipped out on time for my project. I received very little..."
Penelope H.
Excellent company!
Purchased item
ZenithLine Towel Holder
"High quality unlacquered brass! We bought faucets and accessories for our w..."
Gabriel R.
Seamless transaction, fast delivery of a high-quality item. 10 out of 10.
Purchased item
Lone Kitchen Faucet
"I have spent the last 2 years searching for the right faucet after remodeli..."
Jim S.
All went well
Purchased item
Unlacquered Brass Air Switch Kit
"Communication with customer service was very good. All went well. Very h..."
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