Rachel N.
I have had spotty communication
Purchased item
VintageLine Shower Set
"There is a gold part that was sent with the nickel shower system I ordered...."
Brassna store reviewsSee product reviews
Joseph C.
We are extremely frustrated. The products-about $1500 worth all told, do not work in our space. It was really easy to purchase-trying to return them has been an nightmare. Their return policy says to contact them for specific return label- Cant get in touch with anyone-we've emailed, called, no response. Its been over a week and it says we cannot get a refund outside of 30 days if they haven't received the product back. And it has to ship back to overseas! Will update review if/when it changes.
Purchased item
Mykonos Bridge Faucet
"We are extremely frustrated. The products- about $1500 worth all told, do n..."
Desiree W.
My faucet came used. Super disappointing.
Purchased item
Mimo Wall Mounted Faucet
"My faucet came used and it has green on the inside of the cylinder and insi..."
Bad. Zero customer support.
Purchased item
Custom order for Abok
"BEWARE: no customer support.
The products themselves are attractive, well-..."
Sarah P.
Fairly quick and responsive.
Purchased item
Malmo Brass Bridge Faucet
"Beautiful quality statement piece in our kitchen."
Christina H.
horrible customer service. incorrect delivery date by weeks.
Purchased item
Brass Pull-Down Kitchen Faucet
"The faucet is stunning but be warned their customer service is useless. Thi..."
Amber E.
Still waiting on 2/3 of my order after a month with no response from customer service.
Purchased item
Shower Head And handheld Set
"Received 1/3 of my order, which was a lovely piece. It has been a month and..."
Keith C.
Terrible customer service when we had issues with the product. Inaccurate product listing compared to what we received, and very slow/no response to support emails.
Purchased item
Vectorian Bridge Kitchen Faucet
"Extremely disappointing service for the price point. We had the following i..."
Truth H.
Customer service is good.
Purchased item
The Mghribi Wall Mount Faucet
"The plumber said two of the four the threading was manufactured at an angle..."
Kate L.
Need to return and no one will respond. Wrong item was sent
Purchased item
Handcrated Lever Handle Mixer Kitchen And Bathroom Faucet
"Need to return and no one will respond. Wrong item was sent."
Oxana M.
Nice quality! Can’t wait to install and see them age well!
Purchased item
Unlacquered Brass Head Shower With Swivel Connector
"The quality is amazing! I recommend it to my friends and they already bough..."
Ilana M.
Fantastic. Thank you!
Purchased item
Brass Pull-Down Kitchen Faucet
"It’s beautiful! Can’t wait to install"
Kaylyn R.
No way to speak with someone in customer service. No way to return item that did not arrive on time.
Purchased item
Glamour Shower Set SP
"Shipping from Morocco was a nightmare. The item sat in Morocco not moving f..."
Joanna I.
Customer service awful
Purchased item
Mykonos Bridge Faucet
"Customer service awful"
Brian C.
Good quality, fast shipping
Purchased item
Concealed Shut Off Valve With Cross
"Very good quality, solid pieces."
Iñigo L.
Amazing
Purchased item
Victorian Bridge Faucet
"Amazing!"
Drake W.
No feedback, call customer support and are hung up on twice. Once i finally get through, all I can hear is a cow mooing in the background. Be careful
Purchased item
Workstation Sink Double Bowl
"Ordered sink and it has not arrived. i can get zero feedback. Horrible ex..."
Ariel D.
Horrible horrible customer service.
Purchased item
Unlacquered Brass Deck Mount Lavatory Faucet
"It’s missing parts and no one from customer service is answering me about w..."
Edward H.
Terrible customer service
Purchased item
Wood & Brass Wall Faucet
"Terrible customer service"
Nancy W.
Emails were answered quickly
Purchased item
Brass Pull-Down Kitchen Faucet
"We have not installed it yet. Waiting to finish kitchen cabinets . I love t..."
Sharon V.
I’ve never seen a more unprofessional practice when the company is responsible for tracking their merchandise yet have no record of it, but have taken my money and expect me to wait months on end until they figure it out
Purchased item
Thermostatic Shower Set
"Bressner never delivered my thermostatic shower nor the goose neck drain th..."
Dave K.
Great purchase!!
Purchased item
Twireza Thermostatic Shower
"Great purchase, it looks fantastic will install shortly. Excellent communi..."
Rhonda S.
I will let you know how it works and photos after it’s installed.
Purchased item
Oil Rubbed vanity faucet
"Hi, I bought your item far in advance of my bathroom renovation, so I have..."
Alain A.
just great
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"just great!"
Linda W.
Easy to work with.
Purchased item
Brass Pull-Down Kitchen Faucet
"Haven’t had it installed yet."
Huanghan Q.
Very proactive in communication. Smooth delivery as well.
Purchased item
Handcrafted Wall Mount Faucet
"Very well made. Beautifully crafted."
Ali K.
Very helpful
Purchased item
Unlacquered Brass Shower SetHead And handheld Set
"Beautiful product"
Chandler I.
I have been trying to get support for missing pieces from my order for months, with emails often going unanswered for over a week at a time. When I did receive responses, the issues were never actually resolved. I am extremely disappointed with the customer service. As someone who runs a home decorating business, I would never recommend ordering from Brasana — they are unreliable and do not treat customers with care when problems arise. I attempted every way possible to contact them, including r
Purchased item
Pull-Down Kitchen Faucet
"I have been trying to get support for missing pieces from my order for mont..."
Marissa H.
The product arrived defective and not usable.
Purchased item
Prestige Bridge Kitchen Faucet
"The faucet came with bent parts that made it impossible to put together and..."
Kerri D.
Hard to navigate and find what is needed.
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"Flange will not work with regular garbage disposals. Terrible. Will have to..."
Julie H.
Good customer service goes a long way. My experience drove me to buy elsewhere.
Purchased item
Brass finishes samples
"Sell what you advertise. And when one asks for a refund because you didn’t..."
Cesar R.
Shipping took a month and emails were not helpful at all
Purchased item
Lone Kitchen Faucet
"Shipping & customer service get 1 star, took a month & several unhelpful em..."
Peggy Jo L.
No.
Purchased item
Mykonos Brass Kitchen Sink
"I would not order from this company again.
Wish I hadn’t this time."
Vincent B.
Top product
Purchased item
Single Hole Bathroom Vanity Faucet
"Top"
George D.
Professional
Purchased item
Anina Pot Filler
"Professional"
Immediate response regarding questions. Super fast delivery.
Purchased item
Unlacquered Brass Kitchen Bridge Faucet With Sprayer & Cross Handles
"Beautiful workmanship and quality. Great design. Quick delivery and excelle..."
Richard J.
customer support isn't super helpful.
Purchased item
Brass Pull-Down Kitchen Faucet
"I have tried to give these guys a couple chances and have unfortunately bee..."
Elane T.
Not good. This company is a scam.
Purchased item
PrimeFlow Concealed Shower
"Received the wrong shower system a few weeks after promised. Delayed our r..."
Elizabeth T.
Very good comunication and stellar experience
Purchased item
Brass Kitchen Drain
"Beautiful hardware, will order again !"
Laura P.
Excellent
Purchased item
Unlacquered Brass One Handle Faucet
"It is so beautiful high quality solid brass pot filler that is like jewelry..."
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