Brassna Store review | Loox

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Sharon V.
I’ve never seen a more unprofessional practice when the company is responsible for tracking their merchandise yet have no record of it, but have taken my money and expect me to wait months on end until they figure it out
Thermostatic Shower Set
Purchased item
Thermostatic Shower Set
"Bressner never delivered my thermostatic shower nor the goose neck drain th..."
Dave K.
Great purchase!!
Twireza Thermostatic Shower
Purchased item
Twireza Thermostatic Shower
"Great purchase, it looks fantastic will install shortly. Excellent communi..."
Rhonda S.
I will let you know how it works and photos after it’s installed.
Oil Rubbed vanity faucet
Purchased item
Oil Rubbed vanity faucet
"Hi, I bought your item far in advance of my bathroom renovation, so I have..."
Alain A.
just great
Set of Handcrafted Unlacquered Brass Hooks For Wall
Purchased item
Set of Handcrafted Unlacquered Brass Hooks For Wall
"just great!"
Linda W.
Easy to work with.
Brass Pull-Down Kitchen Faucet
Purchased item
Brass Pull-Down Kitchen Faucet
"Haven’t had it installed yet."
Huanghan Q.
Very proactive in communication. Smooth delivery as well.
Handcrafted Wall Mount Faucet
Purchased item
Handcrafted Wall Mount Faucet
"Very well made. Beautifully crafted."
Ali K.
Very helpful
Unlacquered Brass Shower SetHead And handheld Set
Purchased item
Unlacquered Brass Shower SetHead And handheld Set
"Beautiful product"
Chandler I.
I have been trying to get support for missing pieces from my order for months, with emails often going unanswered for over a week at a time. When I did receive responses, the issues were never actually resolved. I am extremely disappointed with the customer service. As someone who runs a home decorating business, I would never recommend ordering from Brasana — they are unreliable and do not treat customers with care when problems arise. I attempted every way possible to contact them, including r
Pull-Down Kitchen Faucet
Purchased item
Pull-Down Kitchen Faucet
"I have been trying to get support for missing pieces from my order for mont..."
Marissa H.
The product arrived defective and not usable.
Prestige Bridge Kitchen Faucet
Purchased item
Prestige Bridge Kitchen Faucet
"The faucet came with bent parts that made it impossible to put together and..."
Kerri D.
Hard to navigate and find what is needed.
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"Flange will not work with regular garbage disposals. Terrible. Will have to..."
Julie H.
Good customer service goes a long way. My experience drove me to buy elsewhere.
Brass finishes samples
Purchased item
Brass finishes samples
"Sell what you advertise. And when one asks for a refund because you didn’t..."
Cesar R.
Shipping took a month and emails were not helpful at all
Lone Kitchen Faucet
Purchased item
Lone Kitchen Faucet
"Shipping & customer service get 1 star, took a month & several unhelpful em..."
Peggy Jo L.
No.
Mykonos Brass Kitchen Sink
Purchased item
Mykonos Brass Kitchen Sink
"I would not order from this company again. Wish I hadn’t this time."
Vincent B.
Top product
Single Hole Bathroom Vanity Faucet
Purchased item
Single Hole Bathroom Vanity Faucet
"Top"
George D.
Professional
Anina Pot Filler
Purchased item
Anina Pot Filler
"Professional"
[email protected] D.
Immediate response regarding questions. Super fast delivery.
Unlacquered Brass Kitchen Bridge Faucet With Sprayer & Cross Handles
Purchased item
Unlacquered Brass Kitchen Bridge Faucet With Sprayer & Cross Handles
"Beautiful workmanship and quality. Great design. Quick delivery and excelle..."
Richard J.
customer support isn't super helpful.
Brass Pull-Down Kitchen Faucet
Purchased item
Brass Pull-Down Kitchen Faucet
"I have tried to give these guys a couple chances and have unfortunately bee..."
Elane T.
Not good. This company is a scam.
PrimeFlow Concealed Shower
Purchased item
PrimeFlow Concealed Shower
"Received the wrong shower system a few weeks after promised. Delayed our r..."
Elizabeth T.
Very good comunication and stellar experience
Brass Kitchen Drain
Purchased item
Brass Kitchen Drain
"Beautiful hardware, will order again !"
Laura P.
Excellent
Unlacquered Brass One Handle Faucet
Purchased item
Unlacquered Brass One Handle Faucet
"It is so beautiful high quality solid brass pot filler that is like jewelry..."
W H S.
Very good customer service
Powder room faucet
Purchased item
Powder room faucet
"Love the faucet ! Color won’t work for me ! Unfortunately"
[email protected] P.
very prompt responses from customer service
Wall Mounted Handcrafted Faucet With Lever Handles
Purchased item
Wall Mounted Handcrafted Faucet With Lever Handles
"Looks as good as expected!"
Linda M.
Your customer service rep, l think the name was Farah, is outstanding! An asset to your company!
Brass Kitchen Drain
Purchased item
Brass Kitchen Drain
"Took FOREVER to get this but thankfully we had time to wait for it to final..."
Joanna T.
Brassna is a responsive and quality company
Oil Rubbed vanity faucet
Purchased item
Oil Rubbed vanity faucet
"Great quality, great customer service. Very pleased with purchase."
Kathleen K.
Absolute scam!! I only received one of the three items I ordered and it was defective and flooded my kitchen. They did not offer to compensate in anyway and we’re not helpful. They expected me to pay for the return shipping. The company was not helpful in a return or replacement. There is no one in the company that can give me accurate information on shipping or tracking. I could not get tracking numbers. My project was delayed for several weeks. I feel this company is a total scam!!
Custom order for Kathleen
Purchased item
Custom order for Kathleen
"This is the worst company I’ve ever had to deal with! I have not received t..."
Paul C.
Long wait. Missing parts
Unlacquered Brass Mixer Faucet With Foldable Spout
Purchased item
Unlacquered Brass Mixer Faucet With Foldable Spout
"Came without feeds. One of them is Definitely used because it is blemished...."
Chase S.
Poor support and communication. I still have an item I ordered weeks ago and do not have tracking.
Thermostatic Shower
Purchased item
Thermostatic Shower
"The item arrived broken and I have yet to hear back from support. It also t..."
Keary D.
Awful experience. You stole my money. I paid and never received the product or a refund.
Handcrated Lever Handle Mixer Kitchen And Bathroom Faucet
Purchased item
Handcrated Lever Handle Mixer Kitchen And Bathroom Faucet
"I paid and never received the product or a refund despite multiple emails r..."
Paul B.
!
Zen Brass Kitchen Faucet
Purchased item
Zen Brass Kitchen Faucet
"Y"
[email protected] L.
wonderful
Custom order for Kyle
Purchased item
Custom order for Kyle
"great products!"
[email protected] S.
Before purchasing my items, I got a quick response on their chat, customer service, but after I receive my items and was unhappy with several things, the chat customer service would not respond
Artisan Gold Floor Drain
Purchased item
Artisan Gold Floor Drain
"Our plumber says this does not come with a necessary parts and will not fun..."
Hod N.
Says five to six business days for delivery after two weeks heads ask for a refund before they shipped out
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
Purchased item
Unlacquered Brass Disposer Flange with Removable Basket Strainer, Handcrafted Solid Brass Sink Flange For Garbage Disposal
"Could not get mounting hardware to work as sinks are thin"
Denise S.
They have been very helpful As I picked out Multiple items and had lots of questions!
X Brass Cross Pot Filler
Purchased item
X Brass Cross Pot Filler
"It’s beautiful!"
Suzanne B.
Brassna sent me photos of the faucet before i bought it that helped me decide on color.
Brass Faucet 360 Degree
Purchased item
Brass Faucet 360 Degree
"My faucet is a shiny dark bronze color that looks black. It's perfect. The..."
John G.
Did not expect to have to pay more for a poorly designed faucet by buying an extension
Filtered water faucet
Purchased item
Filtered water faucet
"Faucet looks great but is poorly designed. The threaded pipe end is not lon..."
Josh M.
Junk! Scammed a company!
Shower Head And handheld Set
Purchased item
Shower Head And handheld Set
"Garbage.. coming back to you!"
Brian M.
Every order I placed had missing parts. There were zero directions for installation and it took multiple tries to get the company to send all the parts that were necessary for this installation to work. I cannot in good faith Recommend this company to others told those two situations are fixed.
Unlacquered brass water filter faucet
Purchased item
Unlacquered brass water filter faucet
"I had several issues with this order. There is a missing screw for the hand..."
Matthew T.
Terrible. Admitted that the product description was insufficient and inaccurate, but failed to offer any remedy. Best offer to fix the problem was 10% off new parts that would cost as much as the product itself.
Custom order for Matthew
Purchased item
Custom order for Matthew
"Not as advertised"
Kenneth S.
Always informed about shipping status.
Unlacquered Brass Gooseneck Brass Faucet
Purchased item
Unlacquered Brass Gooseneck Brass Faucet
"We were missing hose connections on the first order and you supplied them o..."
Carla S.
Fabulosa Atención, muchas gracias
Custom order for Carla
Purchased item
Custom order for Carla
"So happy with my Faucetts thanks for beeing son helpfull and quick Just gor..."
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