I ordered a personalized bracelet, and when it arrived, the engraving had random extra characters that had no business being there. Not exactly a small detail when the entire point of a custom piece is getting the text right.
I submitted a support ticket on September 8th. They responded asking for photos, which I provided on the 10th. That was the last I heard from them. It's now the 21st, over a week and a half later, and a polite follow up in the meantime has gotten me nothing but silence.
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