My overall experience with FA, has been very good, any queries I have had have been answered promptly, I did have one issue with a GHD attachment and it was resolved very quickly without quibble. I believe FA’s attitude to customers and dedication to Customer Service and customer experience is fantastic. I think this ethos will ensure FA is a company who will be around for years to come. My One gripe is the lack of product inter compatibility, ie between the hyper pro, and their new bench.