The massager arrived in a plastic bag wrapped in tape, with no tags or proper protection. I’ve contacted your company more than 10 times by phone and email, and the customer service has been extremely disappointing. The product I received does not work properly, yet I’m repeatedly being asked to provide multiple photos and videos, which doesn’t make sense for proving whether the heat and vibration features function. I have requested a refund since the item is defective, and your website clearly